1. Michael Patrick, CCNA Routing/Switching
Atlanta, GA 30329 • Phone: (678)289-1543 • Email: michael.patrick1525@gmail.com
Professional Summary:
Certified Technician skilled in routing, troubleshooting, Administration of security essentials, computer
installation, customer support, Technical support, Network maintenance – scheduling of maintenance
procedures and computer skills
Areas ofStrength & Knowledge:
• Network Monitoring • Basic Router/Switch
Configuration
• Network
Troubleshooting
• Network Equipment
Installation
• LAN/WAN Administration • DNS Configuration
• Network Documentation • Ping, Traceroute,Show
Commands
• VLANS • DHCP
Technical Core Competencies
• Configuration of routers and switches
• Troubleshoot network and hardware devices
• Knowledge of correct cabling to use to set up network
• Monitor LAN/WAN performance
• Ability to properly maintain documentation of organization’s complete network topology and
inventory.
• Key understanding of Subnetting, Classless Inter-Domain Routing (CIDR)
Professional Certifications
Certified Cisco Network Associate (CCNA) Routing and Switching
Professional Experience
• Year Up Atlanta, IT Intern (volunteer) Nov 2015- Present
Create a call center for students
Install/uninstall software
Troubleshoot laptops
• Patrick&Patrick, Manager (Family Business) Nov 2013- Present
Provide world-class customer service
Effectively and courteously assist customers with meeting their shopping needs and Inform
customers of special promotions and recommend additional items as appropriate
Business Planning
Cost Efficiency planner
• Donnelly Communication, Customer Service Representative July 2013-Sep 2013
Responsible for catalog fulfillments
Assist customers with purchase orders
Effectively determine customer interests and needs and cross sell on every call with value in our
products and services

2. • Bank OfAmerica, Fraud Analyst Associate(Intern) Jan 2013-July 2013
Protect customers from fraudulent activities on their accounts
Interface with customers via inbound or outbound calls or the internet for the purpose of
resolving routine problems with products or services
• AirServe May 2012-Sept 2012
International Concourse, help customers around the airport
• WSB Television Radio Station, Custodial Attendant Dec 2010 - April 2010
Responsible for maintaining a safe,clean, and efficient facility
Prepare conference rooms for meetings and events
• Ralph Lauren Polo, Sales Associate Nov 2009 – Jan 2010
Support maintenance of product presentation to brand standards
Education & Professional Training
Year Up Atlanta, Atlanta, GA Aug 2012-2013
Pacific Institute of Technology, Morrow, GA
System Administration & Management Certificate - Cisco Network Administration June 2015
Technical Skills
Software: Microsoft Office Suite (Excel, Word, Exchange, PowerPoint)