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Managed Services
    Portfolio Overview




    HELPDESK &
DESKTOP MANAGEMENT
Remote Help Desk Support
•   Desktop/Laptop OS Support
    -   Mapped Drives, VPN / Remote Connectivity,
        Printing,...
Desktop Management
•   OS Management
•   Patch Management
•   Anti-Virus / host protection
•   Desktop Inventory / Asset t...
On-Site Support
•   Remote Support w/On-Site Dispatch
    -   All inclusive

•   Weekly Planned On-Site Visits
    -   Can...
Complete Ticketing Lifecycle
•   Robust ticket
    management system
    -   Tickets opened by Phone
        call, Email, ...
Desktop/Laptop Lifecycle Management
•   Robust lifecycle management of end user
    platforms
•   Fully integrated into HR...
Questions
      &
Open Discussion
The Signature Group, Inc.
         8229 Boone Boulevard
                Suite 820
         Vienna, Virginia 22182

   Phon...
Tsg Signature Care Core Help Desk Desktop Management Offering
Tsg Signature Care Core Help Desk Desktop Management Offering
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Tsg Signature Care Core Help Desk Desktop Management Offering

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Presentation given by Terry Walker at our TSG Wine Mixer

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Tsg Signature Care Core Help Desk Desktop Management Offering

  1. 1. Managed Services Portfolio Overview HELPDESK & DESKTOP MANAGEMENT
  2. 2. Remote Help Desk Support • Desktop/Laptop OS Support - Mapped Drives, VPN / Remote Connectivity, Printing, Password Reset, etc. • Application Support - MS Office Suite and common applications - Custom application support available • Remote Control for Desktop Remediation • Options for: - Business Hours - Non-Business Hours (nights/weekends/holidays) - 24x7 Support • Complete trouble ticket management
  3. 3. Desktop Management • OS Management • Patch Management • Anti-Virus / host protection • Desktop Inventory / Asset tracking • End Point Alerting & Trending - Drive Space, CPU, SMART Alerts • Remote Control for Desktop Remediation • Complete trouble ticket management
  4. 4. On-Site Support • Remote Support w/On-Site Dispatch - All inclusive • Weekly Planned On-Site Visits - Can be full or ½ days as required • On-Site T&M Option - On-site dispatch on a T&M basis
  5. 5. Complete Ticketing Lifecycle • Robust ticket management system - Tickets opened by Phone call, Email, Customized web portal or traps/alerts • Client access to ticketing system and receives hourly and daily updates on all tickets
  6. 6. Desktop/Laptop Lifecycle Management • Robust lifecycle management of end user platforms • Fully integrated into HR and new hire on boarding process - Procurement - Staging, burn-in, imaging, user configuration, delivery and setup - Active Directory configuration/redesign to centralize administration • System image design, standardization, and management for all end users
  7. 7. Questions & Open Discussion
  8. 8. The Signature Group, Inc. 8229 Boone Boulevard Suite 820 Vienna, Virginia 22182 Phone: 703.734.8720 / 800.953.3692 Fax: 703.734.9477 Email: solutions@tsginc.biz www.tsginc.biz A Culture of Excellence

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