Customer Service

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Seth Godin's blog inspired me to put this together. The ROI (return on investment) for good customer service is enormous, and makes us feel great too!

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Customer Service

  1. 1. What’s good customer service worth?
  2. 2. If you spent a lot of money would you get good service?
  3. 3. First-class airfare : absolutely
  4. 4. A night in the presidential suite : definitely
  5. 5. Valet parking : probably
  6. 6. Would you be willing to pay an extra $10 for this?
  7. 7. Nice service at the DMV
  8. 8. Company cost to give good customer service…
  9. 9. 0
  10. 10. Listening : $ Priceless

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