SlideShare a Scribd company logo
1 of 48
Download to read offline
The SITA Airport Session : A Journey Through the Airport
Session Participants:

Klaas Fokkema, VP Airports, SITA Switzerland
Dr. Christian Jahncke, Managing Director, SITA Airport IT Services
Airport IT Trends
Survey
Highlights 2013

Klaas Fokkema
VP Business Management Airport Services
Europe
BASIC
HUMAN NEEDS

Self-actualization
Creativity,
Problem Solving,
Authenticity, Spontaneity
Esteem
Self-Esteem, Confidence
Achievement
Social needs
Friendship, Family

Safety and Security

Physiological needs (survival)
Air, Shelter, Water, Food, Sleep, Sex
IT TRENDS 2013,
AN AIRPORT VIEW
Introduction
SITA SURVEYS: BACKGROUND &
METHODOLOGY
Airline IT Trends
Survey

Passenger SelfService Survey

Airport IT Trends
Survey

• In association with
Airline Business

• In association with Air
Transport World

• In association with Airline
Business

• Airlines representing
majority of the world
passenger traffic

• Over 2500 passengers
interviewed @ 6 major
airports

• Responses from airports
operators representing
airports

• Responses from all
major regions and
airline tiers

• Airports included:
Atlanta, Frankfurt, Abu
Dhabi, Beijing, Mumbai,
Sao Paulo

5 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013

• Responses covering
all major regions
and airports
sizes
IT & Telecom
Investment goes
from strength to
strength
2010-2013:
IT SPENDING OUTSTRIP REVENUE GROWTH

7 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
IN 2013: 5.43% PLANNED IT SPEND

Equating

$6Bn
globally

8 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 |
© SITA 2013
IN 2014:
OPTIMISM FOR 90% OF AIRPORTS

9

| 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
Concerted effort to
improve Passenger
Experience
IN 2013: PASSENGER COMES FIRST

11

| 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
HIGH PRIORITY IT INVESTMENT AREAS

12 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
95% OF AIRPORTS PLAN TO INVEST
IN PASSENGER MOBILE APPS. BY 2016

13 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
90% OF AIRPORTS PLANNING COMMON
USE SYSTEMS INITIATIVE BY 2016

14 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
BAGGAGE SELF SERVICE
BECOMES MAINSTREAM BY END 2016

15 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
KEEPING PASSENGERS INFORMED
WITH FLIGHT STATUS

16 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
Increasing
Business
Intelligence
aspirations, but a
long way to go
BI DRIVEN BY THE IMPERATIVE TO
IMPROVE OPERATIONS

18

| 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
65% OF AIRPORTS RANK AIRCRAFT
MOVEMENT DATA AS FIRST PRIORITY

19 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
20 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
BY 2016
80% OF AIRPORTS WILL HAVE BI INITIATIVES FOR
REVENUE OPTIMIZATION AND MANAGEMENT.

21

| 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
Find out more…
www.sita.aero/ittrendshub

22

| 2013 AIRPORT IT TRENDS
HIGHLIGHTS | November 2013 | ©
SITA 2013
The SITA Airport Session : A Journey Through the Airport
Session Participants:

Klaas Fokkema, VP Airports, SITA Switzerland
Dr. Christian Jahncke, Managing Director, SITA Airport IT Services
IT Outsourcing and
Commercialization at
Düsseldorf Airport
(DUS)
Dr. Christian Jahncke
Example - Düsseldorf International Airport
(FDG)
Düsseldorf International Airport (FDG)
• Capacity
• Up to 25 million passengers
• Destinations
• 170 destinations worldwide
• Airlines
• 70 airlines
• Movements
• More than 700 flights per day
• Passengers in 2013
• >21,0 Mill. passengers and growing
• Nr. 3 in Germany, Nr. 22 in Europe
Airport IT environment today
Tenant IT&T Providers
Telecom
Provider

Technology
Provider

Service
Provider

Network
Provider

Ecosystem

Telecom Carriers

Tenants
Airlines

Restaurants

Shopping

Car Rental

Telcos

Ecosystem
IT&T
Partners

Airport
IT
Provider

Managed Services

Infrastructure Services

Carrier Services

Business Services

Telecom

xSP

IT Vendors
Increase of revenues by new concepts
Seamless travelling starting by real time pre-booking

 > 1,5 Mio. transactions per year
 > 200.000 visits/month on websites
 Real time reservation and confirmation
 Customers feel safe and comfortable
 Customers get the booking confirmation and the feeling of capacity management
 Print & home tickets or airline ticket
Increase of revenues by new concepts
Seamless travelling by near field communication technology

Contactless payment and identification for pre-booking
EMV and PCI/DSS compliant turn around solution
Pre-payment by voucher/airline ticket
High security and marketing tool for cross marketing
Increase of revenues by new concepts
Seamless travelling by RFID technology

Access by contactless RFID-Tags for contract parkers/taxi/employees/special card
holders
Tag linked to car – no fraud
Tags in wind shield will be destroyed in case of replacement
Seamless entry and exit and Parking fees will be charged to account
Online self-service platform
Increase of revenues by new concepts
Licence Plate Recognition

More convenience for consumers

Increased customer data
Increased security
Improved auditing and revenue control
Geo-marketing
Additional revenue streams by new products
Block parking at Duesseldorf airport (starting January 2013)

Actual situation:
Waste of space at the parking
garage
New parking concept resulting in 60 % space efficency
Delay of investements for car park construction covering peak times
Drastic increase of revenues per space
Manual and automated version
Wir parken für Sie
EINZIGARTIGES PARKSZENARIO
TRADITIONELLES
PARKEN

SERVA TRANSPORT
SYSTEMS LÖSUNG

PARKEN DER GRÖSSE
NACH EINPARKEN
KOMFORT
HOHE FLEXIBILITÄT
5300
Länge
AUDI Q7

AUDI A8

BENTLEY FLYING SPUR

BMW X5

AUDI A6

BMW 3 SERIES

VW GOLF

AUDI A3

BMW 1 SERIES

MINI COOPER

VW POLO

CITROEN DS3

SMART FORTWO

FIAT 500

TOYOTA IQ

5000
Länge

4500
Länge

4000
Länge

3750
Länge
SITA Airport IT Gmbh
at
Düsseldorf Airport
(DUS)
Dr. Christian Jahncke

More Related Content

What's hot

Indra - AviationMENA
Indra - AviationMENAIndra - AviationMENA
Indra - AviationMENA
Pablo Salcedo
 
Sept2015Connected Car short
Sept2015Connected Car shortSept2015Connected Car short
Sept2015Connected Car short
Laurent Gibert
 

What's hot (20)

Francesco Violante - Ready For The Connected Traveler?
Francesco Violante - Ready For The Connected Traveler?Francesco Violante - Ready For The Connected Traveler?
Francesco Violante - Ready For The Connected Traveler?
 
Digital Innovation and the End-to-End Passenger Experience
Digital Innovation and the End-to-End Passenger ExperienceDigital Innovation and the End-to-End Passenger Experience
Digital Innovation and the End-to-End Passenger Experience
 
The march of the IoT - Maurice Jenkins, Miami International Airport
The march of the IoT - Maurice Jenkins, Miami International AirportThe march of the IoT - Maurice Jenkins, Miami International Airport
The march of the IoT - Maurice Jenkins, Miami International Airport
 
Connectivity levels of autonomy by Steve Surhigh
Connectivity levels of autonomy by Steve SurhighConnectivity levels of autonomy by Steve Surhigh
Connectivity levels of autonomy by Steve Surhigh
 
Establishing trust in a connected world
Establishing trust in a connected worldEstablishing trust in a connected world
Establishing trust in a connected world
 
Digital data and IT Trends to increase Aviation efficiency
Digital data and IT Trends to increase Aviation efficiencyDigital data and IT Trends to increase Aviation efficiency
Digital data and IT Trends to increase Aviation efficiency
 
Indra - AviationMENA
Indra - AviationMENAIndra - AviationMENA
Indra - AviationMENA
 
Connected car slides
Connected car slidesConnected car slides
Connected car slides
 
Ian Dawkins - Session D: Contextual engagement at 30,000 feet - the new perso...
Ian Dawkins - Session D: Contextual engagement at 30,000 feet - the new perso...Ian Dawkins - Session D: Contextual engagement at 30,000 feet - the new perso...
Ian Dawkins - Session D: Contextual engagement at 30,000 feet - the new perso...
 
Webinar - Automotive SOC - Security Data Analytics for Connected Vehicles
Webinar - Automotive SOC - Security Data Analytics for Connected VehiclesWebinar - Automotive SOC - Security Data Analytics for Connected Vehicles
Webinar - Automotive SOC - Security Data Analytics for Connected Vehicles
 
Enabling the connected aircraft - Joe Leader, CEO, APEX
Enabling the connected aircraft -  Joe Leader, CEO, APEX Enabling the connected aircraft -  Joe Leader, CEO, APEX
Enabling the connected aircraft - Joe Leader, CEO, APEX
 
Gredenza international llc partner with us!
Gredenza international llc   partner with us!Gredenza international llc   partner with us!
Gredenza international llc partner with us!
 
Rethinking airports for future connected travelers
Rethinking airports for future connected travelersRethinking airports for future connected travelers
Rethinking airports for future connected travelers
 
Smarter at every step - the mega-trends: Cobus McQuirk, South African Airways
Smarter at every step - the mega-trends: Cobus McQuirk, South African AirwaysSmarter at every step - the mega-trends: Cobus McQuirk, South African Airways
Smarter at every step - the mega-trends: Cobus McQuirk, South African Airways
 
Harman automotive cybersecurity business overview
Harman automotive cybersecurity business overviewHarman automotive cybersecurity business overview
Harman automotive cybersecurity business overview
 
Connected Cars: Automotive Technology M&A
Connected Cars: Automotive Technology M&AConnected Cars: Automotive Technology M&A
Connected Cars: Automotive Technology M&A
 
Embrace What's Next - Brian Cobb
Embrace What's Next - Brian CobbEmbrace What's Next - Brian Cobb
Embrace What's Next - Brian Cobb
 
Shifting into the Drivers seat - TU Automotive Detroit - 2019
Shifting into the Drivers seat - TU Automotive Detroit - 2019Shifting into the Drivers seat - TU Automotive Detroit - 2019
Shifting into the Drivers seat - TU Automotive Detroit - 2019
 
Sept2015Connected Car short
Sept2015Connected Car shortSept2015Connected Car short
Sept2015Connected Car short
 
Getting smart about identity management - Bob Davidson, Head, Aviation Facili...
Getting smart about identity management - Bob Davidson, Head, Aviation Facili...Getting smart about identity management - Bob Davidson, Head, Aviation Facili...
Getting smart about identity management - Bob Davidson, Head, Aviation Facili...
 

Viewers also liked

Airport security – aviation security
Airport security – aviation securityAirport security – aviation security
Airport security – aviation security
IIAC
 
Aviation security -_chpt1
Aviation security -_chpt1Aviation security -_chpt1
Aviation security -_chpt1
carlinclarke
 
How airlines use technology to improve passenger experience by 2016 - The Air...
How airlines use technology to improve passenger experience by 2016 - The Air...How airlines use technology to improve passenger experience by 2016 - The Air...
How airlines use technology to improve passenger experience by 2016 - The Air...
Tom Knierim
 
Hyderabad Airport Design Concepts 2007
Hyderabad Airport Design Concepts 2007Hyderabad Airport Design Concepts 2007
Hyderabad Airport Design Concepts 2007
Anup Jalan
 

Viewers also liked (20)

Happy Passengers, Successful Airport - IATA Positioning Paper
Happy Passengers, Successful Airport  - IATA Positioning PaperHappy Passengers, Successful Airport  - IATA Positioning Paper
Happy Passengers, Successful Airport - IATA Positioning Paper
 
Airport security – aviation security
Airport security – aviation securityAirport security – aviation security
Airport security – aviation security
 
#SFAwards13 Best Airport on Social Media - Finalist Presentations
#SFAwards13 Best Airport on Social Media - Finalist Presentations #SFAwards13 Best Airport on Social Media - Finalist Presentations
#SFAwards13 Best Airport on Social Media - Finalist Presentations
 
Flight Information Display System Case Study - Doha International Airport
Flight Information Display System Case Study - Doha International AirportFlight Information Display System Case Study - Doha International Airport
Flight Information Display System Case Study - Doha International Airport
 
Runway Incursion, Airport Signage and Markings - Presentation for future CFIs
Runway Incursion, Airport Signage and Markings - Presentation for future CFIsRunway Incursion, Airport Signage and Markings - Presentation for future CFIs
Runway Incursion, Airport Signage and Markings - Presentation for future CFIs
 
DS-16-146 Skylark Field Master Plan
DS-16-146 Skylark Field Master PlanDS-16-146 Skylark Field Master Plan
DS-16-146 Skylark Field Master Plan
 
Targeted Airport Sampling Program with Theraflu
Targeted Airport Sampling Program with TherafluTargeted Airport Sampling Program with Theraflu
Targeted Airport Sampling Program with Theraflu
 
Where Airport Retail Is Heading | airporttrends•com | ACI 2014 Zurich
Where Airport Retail Is Heading | airporttrends•com | ACI 2014 ZurichWhere Airport Retail Is Heading | airporttrends•com | ACI 2014 Zurich
Where Airport Retail Is Heading | airporttrends•com | ACI 2014 Zurich
 
Aviation Security since September 2001
Aviation Security since September 2001Aviation Security since September 2001
Aviation Security since September 2001
 
New Ideas for future airport in Vietnam
New Ideas for future airport in VietnamNew Ideas for future airport in Vietnam
New Ideas for future airport in Vietnam
 
Beijing International Airport Terminal 3
Beijing International Airport Terminal 3Beijing International Airport Terminal 3
Beijing International Airport Terminal 3
 
Changi Airport Process Technology
Changi Airport Process TechnologyChangi Airport Process Technology
Changi Airport Process Technology
 
CHANGI AIRPORT
CHANGI AIRPORTCHANGI AIRPORT
CHANGI AIRPORT
 
Airport management
Airport managementAirport management
Airport management
 
Aviation security -_chpt1
Aviation security -_chpt1Aviation security -_chpt1
Aviation security -_chpt1
 
Changi Airport in Social Media - Analytics Research
Changi Airport in Social Media - Analytics ResearchChangi Airport in Social Media - Analytics Research
Changi Airport in Social Media - Analytics Research
 
How airlines use technology to improve passenger experience by 2016 - The Air...
How airlines use technology to improve passenger experience by 2016 - The Air...How airlines use technology to improve passenger experience by 2016 - The Air...
How airlines use technology to improve passenger experience by 2016 - The Air...
 
Air Cargo : Today & Tomorrow
Air Cargo : Today & TomorrowAir Cargo : Today & Tomorrow
Air Cargo : Today & Tomorrow
 
Hyderabad Airport Design Concepts 2007
Hyderabad Airport Design Concepts 2007Hyderabad Airport Design Concepts 2007
Hyderabad Airport Design Concepts 2007
 
AirportSecurityPlan
AirportSecurityPlanAirportSecurityPlan
AirportSecurityPlan
 

Similar to Airport IT&T 2013 Panel Discussion

MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...
MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...
MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...
MobileMonday Switzerland
 
Aviation industry IT trends 2015
Aviation industry IT trends 2015Aviation industry IT trends 2015
Aviation industry IT trends 2015
Prayukth K V
 

Similar to Airport IT&T 2013 Panel Discussion (20)

Ian Tunnacliff, SITA, 2013 Europe Aviation ICT Forum
Ian Tunnacliff, SITA, 2013 Europe Aviation ICT ForumIan Tunnacliff, SITA, 2013 Europe Aviation ICT Forum
Ian Tunnacliff, SITA, 2013 Europe Aviation ICT Forum
 
Deployment of Beacon Technology in Aviation by Leantegra
Deployment of Beacon Technology in Aviation by LeantegraDeployment of Beacon Technology in Aviation by Leantegra
Deployment of Beacon Technology in Aviation by Leantegra
 
India Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia
India Aviation ICT Forum - Kapil Kaul, CEO, CAPA South AsiaIndia Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia
India Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia
 
Indian Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia
Indian Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia  Indian Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia
Indian Aviation ICT Forum - Kapil Kaul, CEO, CAPA South Asia
 
Pieter K. Zylstra, SITA, presents at 2014 World Low Cost Airlines Conference
Pieter K. Zylstra, SITA, presents at 2014 World Low Cost Airlines ConferencePieter K. Zylstra, SITA, presents at 2014 World Low Cost Airlines Conference
Pieter K. Zylstra, SITA, presents at 2014 World Low Cost Airlines Conference
 
Airline IT Trends: the overview Celebrating 15 years of market insight for th...
Airline IT Trends: the overview Celebrating 15 years of market insight for th...Airline IT Trends: the overview Celebrating 15 years of market insight for th...
Airline IT Trends: the overview Celebrating 15 years of market insight for th...
 
Session4_3-Aitaliyeva.pdf
Session4_3-Aitaliyeva.pdfSession4_3-Aitaliyeva.pdf
Session4_3-Aitaliyeva.pdf
 
MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...
MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...
MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...
 
Aviation industry IT trends 2015
Aviation industry IT trends 2015Aviation industry IT trends 2015
Aviation industry IT trends 2015
 
Michael Zaddach - Session B: Travelers & technology - it's an emotional journey
Michael Zaddach - Session B: Travelers & technology - it's an emotional journeyMichael Zaddach - Session B: Travelers & technology - it's an emotional journey
Michael Zaddach - Session B: Travelers & technology - it's an emotional journey
 
SITA: How smart apps are making air travel easier, every step of the way
SITA: How smart apps are making air travel easier, every step of the waySITA: How smart apps are making air travel easier, every step of the way
SITA: How smart apps are making air travel easier, every step of the way
 
India Aviation ICT Forum 2013 - Ahmad Seblini, SITA
India Aviation ICT Forum 2013 - Ahmad Seblini, SITAIndia Aviation ICT Forum 2013 - Ahmad Seblini, SITA
India Aviation ICT Forum 2013 - Ahmad Seblini, SITA
 
Navigating Tomorrow's Skies - The Evolution of Smart Airports.pdf
Navigating Tomorrow's Skies - The Evolution of Smart Airports.pdfNavigating Tomorrow's Skies - The Evolution of Smart Airports.pdf
Navigating Tomorrow's Skies - The Evolution of Smart Airports.pdf
 
Business analytics
Business analyticsBusiness analytics
Business analytics
 
Business analytics
Business analyticsBusiness analytics
Business analytics
 
Deployment of Beacon Technology in Aviation by Leantegra
Deployment of Beacon Technology in Aviation by LeantegraDeployment of Beacon Technology in Aviation by Leantegra
Deployment of Beacon Technology in Aviation by Leantegra
 
Smart airport market
Smart airport marketSmart airport market
Smart airport market
 
Ian Dawkins - Contextual Engagments At 30,000 Feet
Ian Dawkins - Contextual Engagments At 30,000 FeetIan Dawkins - Contextual Engagments At 30,000 Feet
Ian Dawkins - Contextual Engagments At 30,000 Feet
 
Transformed Airports: From Physical Touchpoints to Digital Services
Transformed Airports: From Physical Touchpoints to Digital ServicesTransformed Airports: From Physical Touchpoints to Digital Services
Transformed Airports: From Physical Touchpoints to Digital Services
 
Airport.handling
Airport.handlingAirport.handling
Airport.handling
 

More from Russell Publishing

Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Russell Publishing
 
Robin Forrest, International Relations, SNCF Security
Robin Forrest, International Relations, SNCF SecurityRobin Forrest, International Relations, SNCF Security
Robin Forrest, International Relations, SNCF Security
Russell Publishing
 
Richard Aaroe, CEO, WaveTrainSystems (WTS)
Richard Aaroe, CEO, WaveTrainSystems (WTS)Richard Aaroe, CEO, WaveTrainSystems (WTS)
Richard Aaroe, CEO, WaveTrainSystems (WTS)
Russell Publishing
 
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
Peter Guy, Operational Security & Continuity Planning Manager, Network RailPeter Guy, Operational Security & Continuity Planning Manager, Network Rail
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
Russell Publishing
 
Martyn Guiver, Head of Crime Management, Northern Rail
Martyn Guiver, Head of Crime Management, Northern RailMartyn Guiver, Head of Crime Management, Northern Rail
Martyn Guiver, Head of Crime Management, Northern Rail
Russell Publishing
 
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
Marc Pearl, President & CEO, Homeland Security & Defense Business CouncilMarc Pearl, President & CEO, Homeland Security & Defense Business Council
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
Russell Publishing
 
José Pires, Senior Security Advisor, International Union of Railways (UIC)
José Pires, Senior Security Advisor, International Union of Railways (UIC)José Pires, Senior Security Advisor, International Union of Railways (UIC)
José Pires, Senior Security Advisor, International Union of Railways (UIC)
Russell Publishing
 
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
Russell Publishing
 
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer ElectronicDaniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Russell Publishing
 
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Russell Publishing
 
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
Russell Publishing
 

More from Russell Publishing (20)

Elisabeth sinclair
Elisabeth sinclairElisabeth sinclair
Elisabeth sinclair
 
Elisabeth sinclair
Elisabeth sinclairElisabeth sinclair
Elisabeth sinclair
 
Denis castanet
Denis castanetDenis castanet
Denis castanet
 
Tim gray
Tim grayTim gray
Tim gray
 
Kari rouhonen
Kari rouhonenKari rouhonen
Kari rouhonen
 
Gunther koller
Gunther kollerGunther koller
Gunther koller
 
David thomasson
David thomassonDavid thomasson
David thomasson
 
Carl bjorgan
Carl bjorganCarl bjorgan
Carl bjorgan
 
Johnny sorenson
Johnny sorensonJohnny sorenson
Johnny sorenson
 
Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
 
Robin Forrest, International Relations, SNCF Security
Robin Forrest, International Relations, SNCF SecurityRobin Forrest, International Relations, SNCF Security
Robin Forrest, International Relations, SNCF Security
 
Richard Aaroe, CEO, WaveTrainSystems (WTS)
Richard Aaroe, CEO, WaveTrainSystems (WTS)Richard Aaroe, CEO, WaveTrainSystems (WTS)
Richard Aaroe, CEO, WaveTrainSystems (WTS)
 
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
Peter Guy, Operational Security & Continuity Planning Manager, Network RailPeter Guy, Operational Security & Continuity Planning Manager, Network Rail
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
 
Martyn Guiver, Head of Crime Management, Northern Rail
Martyn Guiver, Head of Crime Management, Northern RailMartyn Guiver, Head of Crime Management, Northern Rail
Martyn Guiver, Head of Crime Management, Northern Rail
 
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
Marc Pearl, President & CEO, Homeland Security & Defense Business CouncilMarc Pearl, President & CEO, Homeland Security & Defense Business Council
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
 
José Pires, Senior Security Advisor, International Union of Railways (UIC)
José Pires, Senior Security Advisor, International Union of Railways (UIC)José Pires, Senior Security Advisor, International Union of Railways (UIC)
José Pires, Senior Security Advisor, International Union of Railways (UIC)
 
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
 
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer ElectronicDaniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
 
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
 
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
 

Recently uploaded

Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
lizamodels9
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 

Recently uploaded (20)

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLJAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 

Airport IT&T 2013 Panel Discussion

  • 1. The SITA Airport Session : A Journey Through the Airport Session Participants: Klaas Fokkema, VP Airports, SITA Switzerland Dr. Christian Jahncke, Managing Director, SITA Airport IT Services
  • 2. Airport IT Trends Survey Highlights 2013 Klaas Fokkema VP Business Management Airport Services Europe
  • 3. BASIC HUMAN NEEDS Self-actualization Creativity, Problem Solving, Authenticity, Spontaneity Esteem Self-Esteem, Confidence Achievement Social needs Friendship, Family Safety and Security Physiological needs (survival) Air, Shelter, Water, Food, Sleep, Sex
  • 4. IT TRENDS 2013, AN AIRPORT VIEW Introduction
  • 5. SITA SURVEYS: BACKGROUND & METHODOLOGY Airline IT Trends Survey Passenger SelfService Survey Airport IT Trends Survey • In association with Airline Business • In association with Air Transport World • In association with Airline Business • Airlines representing majority of the world passenger traffic • Over 2500 passengers interviewed @ 6 major airports • Responses from airports operators representing airports • Responses from all major regions and airline tiers • Airports included: Atlanta, Frankfurt, Abu Dhabi, Beijing, Mumbai, Sao Paulo 5 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013 • Responses covering all major regions and airports sizes
  • 6. IT & Telecom Investment goes from strength to strength
  • 7. 2010-2013: IT SPENDING OUTSTRIP REVENUE GROWTH 7 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 8. IN 2013: 5.43% PLANNED IT SPEND Equating $6Bn globally 8 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 9. IN 2014: OPTIMISM FOR 90% OF AIRPORTS 9 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 10. Concerted effort to improve Passenger Experience
  • 11. IN 2013: PASSENGER COMES FIRST 11 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 12. HIGH PRIORITY IT INVESTMENT AREAS 12 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 13. 95% OF AIRPORTS PLAN TO INVEST IN PASSENGER MOBILE APPS. BY 2016 13 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 14. 90% OF AIRPORTS PLANNING COMMON USE SYSTEMS INITIATIVE BY 2016 14 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 15. BAGGAGE SELF SERVICE BECOMES MAINSTREAM BY END 2016 15 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 16. KEEPING PASSENGERS INFORMED WITH FLIGHT STATUS 16 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 18. BI DRIVEN BY THE IMPERATIVE TO IMPROVE OPERATIONS 18 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 19. 65% OF AIRPORTS RANK AIRCRAFT MOVEMENT DATA AS FIRST PRIORITY 19 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 20. 20 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 21. BY 2016 80% OF AIRPORTS WILL HAVE BI INITIATIVES FOR REVENUE OPTIMIZATION AND MANAGEMENT. 21 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 22. Find out more… www.sita.aero/ittrendshub 22 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  • 23. The SITA Airport Session : A Journey Through the Airport Session Participants: Klaas Fokkema, VP Airports, SITA Switzerland Dr. Christian Jahncke, Managing Director, SITA Airport IT Services
  • 24. IT Outsourcing and Commercialization at Düsseldorf Airport (DUS) Dr. Christian Jahncke
  • 25. Example - Düsseldorf International Airport (FDG)
  • 26. Düsseldorf International Airport (FDG) • Capacity • Up to 25 million passengers • Destinations • 170 destinations worldwide • Airlines • 70 airlines • Movements • More than 700 flights per day • Passengers in 2013 • >21,0 Mill. passengers and growing • Nr. 3 in Germany, Nr. 22 in Europe
  • 27. Airport IT environment today Tenant IT&T Providers Telecom Provider Technology Provider Service Provider Network Provider Ecosystem Telecom Carriers Tenants Airlines Restaurants Shopping Car Rental Telcos Ecosystem IT&T Partners Airport IT Provider Managed Services Infrastructure Services Carrier Services Business Services Telecom xSP IT Vendors
  • 28. Increase of revenues by new concepts Seamless travelling starting by real time pre-booking  > 1,5 Mio. transactions per year  > 200.000 visits/month on websites  Real time reservation and confirmation  Customers feel safe and comfortable  Customers get the booking confirmation and the feeling of capacity management  Print & home tickets or airline ticket
  • 29. Increase of revenues by new concepts Seamless travelling by near field communication technology Contactless payment and identification for pre-booking EMV and PCI/DSS compliant turn around solution Pre-payment by voucher/airline ticket High security and marketing tool for cross marketing
  • 30. Increase of revenues by new concepts Seamless travelling by RFID technology Access by contactless RFID-Tags for contract parkers/taxi/employees/special card holders Tag linked to car – no fraud Tags in wind shield will be destroyed in case of replacement Seamless entry and exit and Parking fees will be charged to account Online self-service platform
  • 31. Increase of revenues by new concepts Licence Plate Recognition More convenience for consumers Increased customer data Increased security Improved auditing and revenue control Geo-marketing
  • 32. Additional revenue streams by new products Block parking at Duesseldorf airport (starting January 2013) Actual situation: Waste of space at the parking garage New parking concept resulting in 60 % space efficency Delay of investements for car park construction covering peak times Drastic increase of revenues per space Manual and automated version
  • 34.
  • 36.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43. 5300 Länge AUDI Q7 AUDI A8 BENTLEY FLYING SPUR BMW X5 AUDI A6 BMW 3 SERIES VW GOLF AUDI A3 BMW 1 SERIES MINI COOPER VW POLO CITROEN DS3 SMART FORTWO FIAT 500 TOYOTA IQ 5000 Länge 4500 Länge 4000 Länge 3750 Länge
  • 44.
  • 45.
  • 46.
  • 47.
  • 48. SITA Airport IT Gmbh at Düsseldorf Airport (DUS) Dr. Christian Jahncke