Tomorrow’s journey will be smarter, and technology and innovation will continue their increasingly critical role in creating it. To get there, our industry must focus on those mega-trends and technologies that will deliver better insights into our passengers and operations, improve ‘life on the go’ and enable better passenger relationships and operational efficiencies. As we look to technologies like predictive analytics, the next wave of personal mobile, the Internet of Things and smarter systems, what roles do our industry leaders see them playing? What value might we expect them to deliver to our airlines and airports? How can we embrace and adapt to these trends, and at what speed?

1. Digital Transformation
Cobus Mc Quirk
HoD IT Strategy & Architecture,
South African Airways

2. Group Structure
SAA Group
Holdings
(SOC) Ltd
Integrated
Airline Group
Voyager MRO Inc. Cargo Air Chefs

4. Primary Routes

5. Southern Africa Routes

6. Bandwidth
MDM
DigitalTransformation
Roadmap
Customer
Airline Operations
Channels
Cargo
MRO
Enterprise
Service Cloud Booking & Loyalty
CRM & Predictive
Analytics
Sales Mobility
RFID
Yammer
IFE
ERP Mobile
Information & Cyber Security
Skills Model
Content
Management
Digital Roadmap – towards smarter operations & travel
Web & Mobi
Ramp Agent Network AwareEFB
Bag & Cargo
Tagging & tracking

7. Bandwidth
MDM
DigitalTransformation
Roadmap
Service Cloud Booking & Loyalty
CRM & Predictive
Analytics
Sales Mobility
RFID
Yammer
IFE
ERP Mobile
Information & Cyber Security
Skills Model
Content
Management
Digital Roadmap – technology push
Web & Mobi
Ramp Agent Network AwareEFB
Bag & Cargo
Tagging & tracking
Apps
Mobility
EFB
MDM
Data &
Predictive
Analytics
Devices
Connectivity

8. Case 1 - EFB
• Replace traditional pilot carry-on bag with Electronic flight bag
• Checklists, flight plans, aircraft operations manuals, navigation charts,
airport approach procedures, performance calculations and weight and
balance
• Integrate EFB with on-board systems, ground systems and operators
• Cabin crew information on passenger data and flight operations
• Mobility
• Regulatory Compliance

9. Case 1 – EFB: The Reality
9

10. Case 1 – EFB: Key Lessons
Change Management
Skills
Mobility Management
Content Management
Secure Content Locker
Device Compliance
Integration
Device Enrolment & Management
Whitelist Applications Always On

11. Case 2 – Network Aware
Network Aware is a Situational Awareness application on any Mobility
platform:
• fleet performance
• passenger connections
• crew connections
• performance KPIs
• landing sequences for departure and arrival
• transforms the work-place from being desk & PC bound to full mobility for:
• Flight Operations
• Cabin Crew

12. Case 2 – Network Aware: Lessons Learnt
Business & IT
Relationship
People Resistance
Labour
Involvement
Lead from the TopConnectivity

13. The message
• Digital Transformation is not just about technology
• Business and IT relationship is key
• Digital transformation is led from the top
• New and different skills
• New processes and models
• Connectivity is lagging rest of technology
• Create your Digital DNA
• Digital leaders will outperform their peers

14. THANK YOU

15. DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written consent of the
Author. Permission to copy and reproduce content may be
granted by the author, at their discretion, and by request
only.
Source: presentation of Cobus Mc Quirk,
South African Airways, at the 2016 SITA Air Transport IT
Summit, Barcelona.
2016 Air Transport IT Summit. Confidential. © SITA 2016