Air Transport Industry: The future is connected The combination of connected technology and connected people is helping to reshape the journey for air passengers and, increasingly, their expectations and behavior. Contextual communications via internet-enabled devices and objects will become the enabler for more seamless air travel experiences over the coming years. For airlines and airports, the focus will be to manage all the physical (and virtual) “objects” that comprise their business ecosystem. For connected travelers, the Internet of Things (IoT) offers opportunities to link with the air transport industry’s IT ecosystem to manage and personalize their journey from their own smart mobile device, on the ground and in the air.

1. IoT Asia, March 30th 2016
Arnaud Brolly
Head of Digital & Mobile Solutions

2. Specialists in air transport communications and IT
100%
Owned by
industry
200
Countries
& territories
1,000
Airports
presence

3. Air traffic will double in the next 15 years
7 billion passengers 2034
Growth resilient to external shock
Air transport Industry outlook
Source: Airbus - Global Market Forecast 2014-2033

4. 47 Aviation Mega-Cities in 2014
Source: McKinsey, UNDP, Airbus GMF2015

5. …and 91 Mega-Cities by 2034
Source: McKinsey, UNDP, Airbus GMF2015

6. “Smart airport” investments
Source: Arthur D. Litle – Introduction to the Economics of Digital airport – May 2015
Smart Airport spending (in $Bn)
Airport expenses into
digital based solution
should grow by 40% in
2020
Deliver a better
customer experience
and improved
operation

7. IoT benefits for airlines in the next 3 years
Source: SITA analysis “the future is connected”
maximize the use, performance and management of their
own infrastructure for operational and passenger benefits

8. Benefits of IoT & Business
Intelligence for Airports
Improving efficiency by effective location of
airport resources
Increasing non-
aeronautical revenues
More accurate information services to
passengers
Information sharing/collaboration
Improving KPI quality reporting
Reducing flight delays due to
ground Ops issues
Deliver global
view on
Operations and
passenger
experience to
predict what will
happen next
in the next 3 years
Source: SITA analysis “the future is connected”

9. Connection is everywhere you go
Connected
technology
combined with
connected people is
helping to reshape
the journey for air
passengers
Source: SITA marketing reports Feb 2016

10. The future is connected
Internet of Things’
coming to airlines
and airports

11. Smart Integrated Building Management
Source: SITA
Operate
Design &
Build
Commission &
Handover
Traditional
Buildings are
Built,
Commissioned
and Operated in
Silos which
induce complex
system
management…

12. Smart Integrated Building Management
Source: SITA
smart
airport&
airportcity
HVAC
Energy
Lighting
Fire
Elevator
Parking
Security
Access
Digital
Signage
Space
Planning
Voice&
Data
Maintenance
Building
Systems
Enterprise
Processes
IoT Platform to
Integrates,
optimizes and
analyzes the data
from various
sources at airport

13. Smart Integrated Building Management
Source: SITA
IoT Platform to
Integrates,
optimizes and
analyzes the data
from various
sources at airport

14. Smart Integrated Building Management
Proactively improves operations
Incident management Smart Retail
Airport Mgt System
Commission to operate
Energy savings Maintenance Ops
Source: SITA

15. Location-aware airport apps
Source: http://dayoftravel.sita.aero
Real-time flight
status & remaining
time
Gate number
Wait time at
security
checkpoints
Graphical maps
with directions to
gates, shops…

16. Passenger flows optimization
Forecast & optimize
passenger flows
Optimize airport
efficiency
Understand and
influence passenger
behavior to improve
retail revenues

17. Smart Workforces
Mobile, Smart watches,
smart glasses and other
wearable computing
devices will be part of
the airport of the future

18. Monitoring of assets
Spare parts Vehicules Ground Equipment
Power monitoring Health & securityCold Chain

19. Aircraft connectivity at Gates
19
Flight data
In-flight entertainment
Maintenance

20. SITA Smart path – Biometrics at every step of the journey
20
allows passengers to check-
in and board an aeroplane
after a biometric check
Biometric token will allow
access to passengers from
check-in to boarding to
exit, simply with a facial
scan.

21. COnclusion
Challenges / Opportunity
very frightening example is Ukraine’s power grid hack. At its
core, it involves connected devices used in industrial control
and automation (IoT): attackers wrote malicious firmware to
replace the legitimate firmware on serial-to-Ethernet
converters at more than a dozen substations (the converters
are used to process commands sent from the SCADA network
to the substation control systems). Taking out the converters
prevented operators from sending remote commands to re-
open breakers once a blackout occurred.
Read more: http://www.itproportal.com/2016/03/20/the-
internet-of-things-improving-its-security/#ixzz43dWaNOK9Thank you !
To conclude…