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Airport IT&T 2013 Panel Discussion

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Airport IT&T 2013 Panel Discussion

  1. 1. The SITA Airport Session : A Journey Through the Airport Session Participants: Klaas Fokkema, VP Airports, SITA Switzerland Dr. Christian Jahncke, Managing Director, SITA Airport IT Services
  2. 2. Airport IT Trends Survey Highlights 2013 Klaas Fokkema VP Business Management Airport Services Europe
  3. 3. BASIC HUMAN NEEDS Self-actualization Creativity, Problem Solving, Authenticity, Spontaneity Esteem Self-Esteem, Confidence Achievement Social needs Friendship, Family Safety and Security Physiological needs (survival) Air, Shelter, Water, Food, Sleep, Sex
  4. 4. IT TRENDS 2013, AN AIRPORT VIEW Introduction
  5. 5. SITA SURVEYS: BACKGROUND & METHODOLOGY Airline IT Trends Survey Passenger SelfService Survey Airport IT Trends Survey • In association with Airline Business • In association with Air Transport World • In association with Airline Business • Airlines representing majority of the world passenger traffic • Over 2500 passengers interviewed @ 6 major airports • Responses from airports operators representing airports • Responses from all major regions and airline tiers • Airports included: Atlanta, Frankfurt, Abu Dhabi, Beijing, Mumbai, Sao Paulo 5 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013 • Responses covering all major regions and airports sizes
  6. 6. IT & Telecom Investment goes from strength to strength
  7. 7. 2010-2013: IT SPENDING OUTSTRIP REVENUE GROWTH 7 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  8. 8. IN 2013: 5.43% PLANNED IT SPEND Equating $6Bn globally 8 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  9. 9. IN 2014: OPTIMISM FOR 90% OF AIRPORTS 9 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  10. 10. Concerted effort to improve Passenger Experience
  11. 11. IN 2013: PASSENGER COMES FIRST 11 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  12. 12. HIGH PRIORITY IT INVESTMENT AREAS 12 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  13. 13. 95% OF AIRPORTS PLAN TO INVEST IN PASSENGER MOBILE APPS. BY 2016 13 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  14. 14. 90% OF AIRPORTS PLANNING COMMON USE SYSTEMS INITIATIVE BY 2016 14 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  15. 15. BAGGAGE SELF SERVICE BECOMES MAINSTREAM BY END 2016 15 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  16. 16. KEEPING PASSENGERS INFORMED WITH FLIGHT STATUS 16 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  17. 17. Increasing Business Intelligence aspirations, but a long way to go
  18. 18. BI DRIVEN BY THE IMPERATIVE TO IMPROVE OPERATIONS 18 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  19. 19. 65% OF AIRPORTS RANK AIRCRAFT MOVEMENT DATA AS FIRST PRIORITY 19 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  20. 20. 20 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  21. 21. BY 2016 80% OF AIRPORTS WILL HAVE BI INITIATIVES FOR REVENUE OPTIMIZATION AND MANAGEMENT. 21 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  22. 22. Find out more… www.sita.aero/ittrendshub 22 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013
  23. 23. The SITA Airport Session : A Journey Through the Airport Session Participants: Klaas Fokkema, VP Airports, SITA Switzerland Dr. Christian Jahncke, Managing Director, SITA Airport IT Services
  24. 24. IT Outsourcing and Commercialization at Düsseldorf Airport (DUS) Dr. Christian Jahncke
  25. 25. Example - Düsseldorf International Airport (FDG)
  26. 26. Düsseldorf International Airport (FDG) • Capacity • Up to 25 million passengers • Destinations • 170 destinations worldwide • Airlines • 70 airlines • Movements • More than 700 flights per day • Passengers in 2013 • >21,0 Mill. passengers and growing • Nr. 3 in Germany, Nr. 22 in Europe
  27. 27. Airport IT environment today Tenant IT&T Providers Telecom Provider Technology Provider Service Provider Network Provider Ecosystem Telecom Carriers Tenants Airlines Restaurants Shopping Car Rental Telcos Ecosystem IT&T Partners Airport IT Provider Managed Services Infrastructure Services Carrier Services Business Services Telecom xSP IT Vendors
  28. 28. Increase of revenues by new concepts Seamless travelling starting by real time pre-booking  > 1,5 Mio. transactions per year  > 200.000 visits/month on websites  Real time reservation and confirmation  Customers feel safe and comfortable  Customers get the booking confirmation and the feeling of capacity management  Print & home tickets or airline ticket
  29. 29. Increase of revenues by new concepts Seamless travelling by near field communication technology Contactless payment and identification for pre-booking EMV and PCI/DSS compliant turn around solution Pre-payment by voucher/airline ticket High security and marketing tool for cross marketing
  30. 30. Increase of revenues by new concepts Seamless travelling by RFID technology Access by contactless RFID-Tags for contract parkers/taxi/employees/special card holders Tag linked to car – no fraud Tags in wind shield will be destroyed in case of replacement Seamless entry and exit and Parking fees will be charged to account Online self-service platform
  31. 31. Increase of revenues by new concepts Licence Plate Recognition More convenience for consumers Increased customer data Increased security Improved auditing and revenue control Geo-marketing
  32. 32. Additional revenue streams by new products Block parking at Duesseldorf airport (starting January 2013) Actual situation: Waste of space at the parking garage New parking concept resulting in 60 % space efficency Delay of investements for car park construction covering peak times Drastic increase of revenues per space Manual and automated version
  33. 33. Wir parken für Sie
  34. 34. EINZIGARTIGES PARKSZENARIO TRADITIONELLES PARKEN SERVA TRANSPORT SYSTEMS LÖSUNG PARKEN DER GRÖSSE NACH EINPARKEN
  35. 35. KOMFORT
  36. 36. HOHE FLEXIBILITÄT
  37. 37. 5300 Länge AUDI Q7 AUDI A8 BENTLEY FLYING SPUR BMW X5 AUDI A6 BMW 3 SERIES VW GOLF AUDI A3 BMW 1 SERIES MINI COOPER VW POLO CITROEN DS3 SMART FORTWO FIAT 500 TOYOTA IQ 5000 Länge 4500 Länge 4000 Länge 3750 Länge
  38. 38. SITA Airport IT Gmbh at Düsseldorf Airport (DUS) Dr. Christian Jahncke

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