Changi Airport Process Technology

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  • baggage control room 24/7, providing operational managementand preventive maintenance toensureoptimum system availability and performance.Baggage Handling System and New SkytrainTerminal 3 has a S$121 million state-of-the art baggage system, which includes a high-speed and inter-terminal baggage transfer system and anautomated early bag storage facility. Passengers making inter-terminal flight connections at Changi Airport will find it abreeze to transfer between the three terminal with the new S$142 million‘Skytrain’ – a convenient and seamless automated people mover system. TheSkytrain system now has a total of seven stations: two each in Terminal 1 andTerminal 2, and three in Terminal 3.
  • Teknologimerupakaaspekkunciuntukmendapatkanaktivitasoperasional yang efektifUntukdapatmengimbangikebutuhanygmeningkatdariindustripenerbangan, changi airport selalumelakukanevaluasi process technology.Denganpeningkatanjumlahpenumpangyglewat. ChangimembutuhkanteknologiuntukmendapatkankecepatandalammelakukanpelayananterhadapmenumpangdengantidakmengurangikualitasKarakteristikdaripenggunaanteknologi yang dibutuhkanolehchangiadalahteknologi yang dapatmengakomodasipelayanandalamjumlahbesardimanadapatmenggantikan fungsi2 manual sehinggadapatmemberikanresponterhadappenumpangsecaracepat. Dengandependabilitas yang tinggiantarapelayanan airport danketepatanjadwalpesawat, teknologi yang dapatmengimprovekecepatanpelayanansangatdibutuhkan .
  • Changi Airport Process Technology

    1. 1. PROCESS TECHNOLOGY STRATEGY
    2. 2. CHANGI AIRPORT HISTORY 1970 & 1980 1990s 2000s 2010s 1975 June Government decide to develop new airport in Changi 1977 June Reclamation Complete 1981 Terminal 1 Complete Changi officially declared open 1988 Win 1st best airport in the world 1991 Terminal 2 Officially Opened 1986 Reach 10 million passengers 1994 Reach 20 million passengers 1997 Win best airport in the world for 10th consecutive year 2000 Finish Terminal 1 Extension 2001 Received Eagle Awards 2008 Terminal 3 Opened 2012 Terminal budget was closed, began terminal 4 preparation
    3. 3. CHANGI AIRPORT TERMINAL
    4. 4. Operations Cargo Airline Passenger Airline
    5. 5. CHANGI AIRPORT FACILITIES Sky Train Hotel Convenient Store
    6. 6. PROCESS TECHNOLOGY STRATEGY
    7. 7. Manual machine tools Online Book Automated scheduling system Mail Processing system Electronic point of sale systems Baggage Handling system Global positioning system Material processing technology (MPT) Information processing technology (IPT) Customer processing technology (CPT) CLASSIFICATION OF PROCESS TECHNOLOGY
    8. 8. PROCESS TECHNOLOGY IN CHANGI AIRPORT  Service Workforce Instant Feedback Transformation (SWIFT) System  Advanced Air Traffic Management System  Improvement on safety and security system  Access control and surveillance system  IT Service for passengers  Ground operation  Sky train  City connection  Baggage Storage System (late 2007)
    9. 9. Service Workforce Instant Feedback Transformation (SWIFT) System Save 2 million dollar Singapore Reduce employee needed for maintenance and house keeping by 5% Save 10,000 A4 paper each month Increase response time
    10. 10. iChangi Apps & Changi Interactive Kiosk Reduce directional request at information service, focusing customer service to assist passenger in other area
    11. 11. Fast Tray Return System • Reducing screening time • Tray can be handed out to more passenger
    12. 12. Self Boarding gates - fast and seamless travel (FAST) • Reducing man power needed
    13. 13. Air Traffic Management  e-Schedules System for filling and flight schedules  Invested in research and development to meet the rising demand on capacity  AIRSTRIP(AIRport System Technology, Research and Inovation Project) – Joint government initiative
    14. 14. Safety and security  The Changi Airport Group manages the overall safety and security - Improvement Access control and surveillance system.
    15. 15. Ground Transportation  Inter-terminal transportation - Changi Airport Skytrain operates between Terminal 1, 2, and 3, with a total of seven stations.  External Connections - Rail  MRT station located undeground - Bus  operated by SBS Transit and SMRT Buses - Taxi  Taxi stands exist in three terminals
    16. 16. Baggage System  Using barcode for bag identity and merge with tote RFID  BHS(Baggage Handling system) for interface and SCADA system for supervising activity  High speed baggage transportation on terminal 3
    17. 17. Conclusion  Technology is one of main aspect needed to achieve effectiveness in operational activity.  Characteristics of technologies required by Changi is technology that can accommodate large amounts of services so it can replace the manual function to provide rapid response for passengers.  With high dependability between the airport and timeliness of aircraft schedule, the technology can improve timeliness as needed  To keep pace with the increasing demands in aviation industry, Changi airport always evaluated their operational activity, which one of it is process technology.  Challenges:  Build new runway and terminal (4&5)  Seamless flight connection for passenger  Become air hub in south east asia.

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