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  1. 1. Nathan Steiner Career Portfolio Northwood University
  2. 2. Table of Contents Personal Mission Statement...Slide 2 Resume...Slide 3 References...Slide 4 Elevator Speech...Slide 5 Excel Credit...Slide 6 Goals...Slide 7
  3. 3. Personal Mission Statement My mission in the hospitality industry is to learn in as many areas as possible, go above on beyond what is asked of me by my employer or customer and to be enthusiastic in doing so.
  4. 4. Nathan Steiner 15513 Kingston | Fraser, MI 48026 | 586.549.7710 | steinern@northwood.edu CERTIFICATIONS ServSafe ServSafe Alcohol Expires: April 2016 Expires: May 2014 PROFESSIONAL EXPERIENCE Catawba Island Club – Port Clinton, OH Galley/Pantry •Received orders from guests and entered into Jonas P.O.S. system in galley •Coordinated and executed all operations for holding cookouts for guests by the pool and bar areas May-August 2011 October 2011-April 2012 NADA Hotel and Conference Center - Midland, MI Front Desk Agent •Responsible for checking guests in and out •Accepted cash/credit card payments and handled cash register •Operated phone system and received reservations over phone •Created weekly Occupancy and Housekeeping reports Mackinac Center for Public Policy - Midland, MI Special Events Intern •Assist Special Events Director with communication to venue and guest speakers •Finalize registration list, reserved seating, and name tags •Set up and manage registration during event including managing 2-3 staff/interns during event May-September 2012 The H Hotel - Midland, MI Conference Services Attendant •Read and interpret set up from Banquet Event Order and diagram •Responsible for complete set up and tear down of event space •Set tables, chairs, bars, stage, dance floor, linens, skirting, and any technical equipment •Constant communication with banquet, kitchen, and engineering departments April-November 2012 The H Hotel - Midland, MI Banquet Server •Set full room including tables, silverware, etc. •Set up and tear down of food and beverage buffets •Serve plated and family style meals •Bartend and/or bar back for weddings and other special events •Use MICROS Inventory System to check in/out food, beer, wine, and liquor •Manage back hall dish tear down area for large dinners July 2012-Present ADDITIONAL EXPERIENCE Northwood University – Midland, MI Resident Assistant •Supervise and serve as mentor for 41 student residents •Manage administrative tasks including room condition reports, maintenance requests, incident reports, and room change process EDUCATION Northwood University – Midland, MI Bachelor of Business Administration – Hotel, Restaurant & Resort Management Cumulative GPA: 3.4/4.0 August 2011-May 2012 May 2014
  5. 5. References Karla Spaeth Teacher & Advisor Northwood University 4000 Whiting Dr. Midland, MI 48640 989-837-4264 Spaeth@northwood.edu Bill Zvara Banquet Manager H Hotel 111 W. Main Street Midland, MI 48640 989-839-0500 Bill.Zvara@dolce.com Lorie Shane Managing Director of Advancement Mackinac Center for Public Policy 140 W. Main Street Midland, MI 48640 989-631-0900 Shane@mackinac.org
  6. 6. Elevator Speech Quick Facts Currently Senior at NU, Auto Show, Stafford Dinner Banquet Server at H Hotel in Midland Past CIC, Mackinac Center Intern NADA Front Desk
  7. 7. Excel Credit
  8. 8. Goals Short Term Explore the Hospitality Industry Specifically cruises/resorts Long Term Own/Start a small restaurant/cafe