This document contains a resume for Susan C Likwop. It summarizes her personal details, education qualifications, career profile and professional experience. She has over 10 years of experience in administration and customer service roles. Currently she works as a receptionist at the International AIDS Vaccine Initiative, where her duties include maintaining confidential records, coordinating meetings and travel, and providing clerical support. Previously she was a history and CRE teacher at Sogoo High School. She holds several business management qualifications from the Kenya Institute of Management.

1. SUSAN C LIKWOP
P.O. Box 55964-00200, Nairobi
Tel: 0724690420
Email: sueliks@yahoo.com
Personal Details
o Date of Birth: 28th
November 1985
o Marital Status: Married
o Nationality: Kenyan
Education and Professional Qualifications:
o Certificate of mastery in communication, IAVI University mindleaders,
Feb 2010 –Jan 2011
o Diploma 2 in Business Management, Kenya Institute Of Management,
April - Sep 2009
o Diploma1 in Business Management, Kenya Institute Of Management, Oct
2008-March 2009
o Advance Certificate In Business Management, Kenya Institute Of
Management , April –Sept 2007
o Certificate In Business Management, Kenya Institute Of Management,
o Kenya Certificate of Secondary Education , Kaplong Girls Secondary
School, (B- ), 2001-2004
Career Profile:
I am a highly motivated Business Management professional with
significant experience in administration, managing and implementing
office duties such as records management, report, drafting correspondence,
meetings and travel arrangements, managing front office and customer
service. I have an in-depth knowledge in all areas of administration,
reception and customer service in addition to my excellent communication
skills which have served me well in the past. I am looking for an
organization where I can provide world class Administrative and
Customer Service support within a challenging and rewarding
environment and to contribute effectively to organizational success.
Key Professional Skills:
o Knowledge of administrative and clerical procedures and systems
such as word processing, managing files and record among other
duties
o Excellent documentation, organizational and time management
skills
o Ability to think analytically and creatively in order to solve
problems
o Ability to pay attention to detail and report accurately
o Demonstrated initiative, sound judgment, proven ability to respond
quickly, independently and appropriately to competing priorities
under tight deadlines
o Flexible work style, adapting to changing work and needs
o Ability to quickly earn new systems, processes/procedures and
adapt local practices to global standards
-1-

2. o Ability to think creatively and an innovative approach to problem-
solving
o Excellent knowledge in all computer applications
o Proficient in the MS Office Suite, Email And Internet
PROFESSIONAL EXPERIENCE
Receptionist;
International AIDS Vaccine Initiative, February 2006 -Date;
Duties and Responsibilities:
o Maintaining the office calendar to coordinate work flow and
meetings
o Maintaining confidentiality in all aspects of client, staff and agency
information
o Answering telephones and transferring to appropriate staff member
o Opening, sorting and distributing incoming correspondence,
including faxes and email
o Performing general clerical duties to include, but not limited to,
bookkeeping, copying, faxing, mailing and filing
o Receive and attend to visitors or clients to the main office schedule and
appointments accordingly.
o Store keeping and asset tracking and maintain stock records for office
stationary and kitchen items
o Assist Finance and Administration manager with Data Entry into
accounting software
o Helping communication officer in distributing IAVI publications
o Filing and retrieving organizational documents, records and reports
o Office Asset Register management for Kenya and South Africa
office
o Creating and modifying documents such as invoices, reports,
memos, letters and financial statements using word processing,
spreadsheet, database and/or other presentation software such as
Microsoft Office or other programs
o Setting up, coordinating meetings, conferences and flight booking
o Compiling, transcribing and distributing minutes of meetings
o Making travel arrangements for staff, board and volunteers
o Assisting in procurement of office items
o Collecting and maintaining inventory of office equipment and
supplies
o Arranging for the repair and maintenance of office equipment
History/ CRE Teacher;
Sogoo High School, May-August 2005;
Duties and Responsibilities:
-2-

3. o Planning, preparing and delivering lessons to a range of classes
including putting up displays in the classroom
o Assigned and graded class work, homework, tests and assignments
and provided appropriate feedback on work
o Encouraged and monitored the progress of individual students
while maintaining accurate and complete records of students'
progress and development
o Updated all necessary records accurately and completely as
required by laws, district policies and school regulations
o Preparing pupils for qualifications including external examinations
o Participating in and organizing extracurricular activities, such as
outings, social activities and sporting events
o Undertaking pastoral duties, such as taking on the role of form
tutor, and supporting pupils on an individual basis through
academic or personal difficulties
o Managed student behavior in the classroom by establishing and
enforcing rules and procedures
o Maintained discipline in accordance with the rules and disciplinary
systems of the school and applied appropriate disciplinary
measures where necessary
Workshops, Trainings & Seminars Attended:
o Office management skills, Strathmore University, December,
2014
o Aids Vaccine Literacy Training, IAVI at Sarova Hotel, 2012
Interests/Hobbies:
o Reading Motivational Books, Reading News papers and Magazine,
Socialization, Mentoring & Counseling and.
REFEREES
Please feel free to contact the under mentioned in regard to my
competence, work ethic and performance.
Stella Njauke
Assistant Administrator
International AIDS vaccine Initiative
Tel: 0727781070
Email: kstella79a@yahoo.com
Ann Gumbe
Clinical Research Associate
International AIDS Vaccine Initiative
Tel: 0722420289
Email: agumbe@iavi.org
Patrick Regeru
ICT System consultant
International AIDS Vaccine Initiative
-3-

4. Tel: 0722389837
Email: pregeru@yahoo.com
-4-