See the presentation of Group B

1. Teamwork and
Communication
ALESSANDRO,CORINA,MªPAZ&LORENA

2. TEAM WORK
Definition
‘A team is a small number of people with
complementary skills who are committed to
a common purpose, performance goals and
approach for which they hold themselves
mutually accountable.’

3. Stages of Team Development

6. COMMUNICATION PROCESS
The sender encodes the message (converts it to a symbolic form) and passes it through a medium (channel) to the
receiver, who decodes it.
The result is transfer of meaning from one person to another.

8. DOWNWARD COMMUNICATION
FLOWS TO A LOWER LEVEL
ADVANTAGES DISADVANTAGES
ORGANIZATIONAL DISCIPLINE DISTORSION
A SENSE OF BELONGING SLOW FEEDBACK
EFFECTIVE COMMUNICATION OF GOALS TIME CONSUMING
SUPERIORS ARE WELL INFORMED DIFFERENT PRIORITIES
USEFUL FOR EMPLOYEES OVER AND UNDER COMMUNICATION
USEFUL FOR MANAGEMENT AUTHORITARIAN APPROACH

9. UPWARD COMMUNICATION
FLOWS TO A HIGHER LEVEL
ADVANTAGES DISADVANTAGES
SUGGESTIONS AND OPINIONS DELAY
MOTIVATION FLATTERY
FEEDBACK LACK OF INITIATIVE
FAVORABLE ENVIRONMENT INEFFICIENCY

10. LATERAL COMMUNICATION
AMONG MEMBERS OF THE SAME WORK GROUP
ADVANTAGES DISADVANTAGES
INFORMAL RELATIONSHIP WASTE OF TIME
DYNAMISM RIVALRY
NO MISUNDERSTANDING LOW PRODUCTIVITY
DEPARTAMENTAL COMMUNICATION POSITIONAL PROBLEM
COORDINATION LACK OF MOTIVATION

12. INTERPERSONAL COMMUNICATION
“Exchange of information between two or more people”
❖ Involves independent individuals
❖ Inescapable

13. ORAL COMMUNICATION
+ SPEED
+ FEEDBACK
- POTENTIAL
DISTORTION
WRITTEN
COMMUNICATION
+ TANGIBLE, VERIFIABLE
+ WELL THOUGHT OUT
- TIME CONSUMING
- LACK OF IMMEDIATE
FEEDBACK
NONVERBAL
COMMUNICATION
+ ADDITIONAL INFORMATION
AND MEANING
-CONTRADICTIONS

14. Body language

19. Conclusion

20. THANK YOU FOR
LISTENING!