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David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBA<br />www.DavidGiard.com<br />DavidGiard@DavidGiard.com <br />Effective Communication<br />In the Workplace<br />

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A Tale of Two Programmers<br />

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Juan<br />

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Ammal<br />

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What are Lessons Can Juan Learn?<br />First impressions are vitally important<br />Clarify understanding<br />Get feedback early and often<br />

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Feedback?<br />Meet key people early<br />Daily Stand-up<br />Status Reports<br />Meet regularly<br />Performance Reviews<br />

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First Meeting<br />Meet first week<br />Manager’s priority<br />Your experience and interests<br />Take notes. Keep notes nearby.<br />

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Daily Stand-up<br />≤ 15 Minutes <br />Yesterday’s accomplishments<br />Today’s plans<br />Obstacles<br />

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Status Report<br />This week’s accomplishments<br />Next week’s goals<br />Issues<br />Sample status report<br />

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Performance reviews<br />Short-term project: End of project<br />Long-term project: Every 3 months<br />Bring notes from last meeting<br />Brag about accomplishments<br />Solicit honest feedback<br />Take notes. Keep notes nearby.<br />

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Review<br />Meet key people early<br />Daily Stand-up<br />Status Reports<br />Meet regularly<br />Don't be afraid of your manager<br />

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Improving Your Communication<br />

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Communication is a skill<br />

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Be polite<br />“Please” and “Thank you”<br />Look people in the eyes<br />Take out that stupid phone earpiece<br />

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How do I get what I want?<br />Ask<br />List benefits<br />Don’t talk past the sale<br />

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Improve your spoken communication skills<br />Don’t fear the manager<br />Ask questions<br />Active listening<br />

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With whom should I talk?<br />Managers<br />Subordinates<br />Colleagues<br />The experience guy<br />The new guy<br />Do NOT be afraid<br />

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What should I talk about?<br />Work<br />Hobbies and Interests<br />Sports, Movies, TV<br />Travel<br />Families<br />

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Any topics I should avoid?<br />Politics<br />Religion<br />Sex<br />

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Things to check at the door<br />Prejudices<br />Vulgarities<br />

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Improve your written communication skills<br />Spell and Grammar check<br />Assume everything you write is public<br />Be concise<br />Avoid jargon<br />Active voice<br />“Elements of Style”by Strunk & White<br />

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Goals of effective communication<br />Early feedback<br />Frequent feedback<br />Verify understanding<br />Be Inclusive<br />Keep it professional<br />Fear Not!<br />

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A word of caution<br />Balance<br />

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And Finally…<br />Be brief!<br />

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Moral<br />If you’ve seen Juan,<br />You’ve seen Ammal!<br />

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Thank you<br />DavidGiard.com<br />