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Effective communication in the workplace

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After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to improve communication and how to increase the chance of high customer satisfaction.

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Effective communication in the workplace

  1. 1. David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBA<br />www.DavidGiard.com<br />DavidGiard@DavidGiard.com <br />Effective Communication<br />In the Workplace<br />
  2. 2. A Tale of Two Programmers<br />
  3. 3. Juan<br />
  4. 4. Ammal<br />
  5. 5. What are Lessons Can Juan Learn?<br />First impressions are vitally important<br />Clarify understanding<br />Get feedback early and often<br />
  6. 6. Feedback?<br />Meet key people early<br />Daily Stand-up<br />Status Reports<br />Meet regularly<br />Performance Reviews<br />
  7. 7. First Meeting<br />Meet first week<br />Manager’s priority<br />Your experience and interests<br />Take notes. Keep notes nearby.<br />
  8. 8. Daily Stand-up<br />≤ 15 Minutes <br />Yesterday’s accomplishments<br />Today’s plans<br />Obstacles<br />
  9. 9. Status Report<br />This week’s accomplishments<br />Next week’s goals<br />Issues<br />Sample status report<br />
  10. 10. Performance reviews<br />Short-term project: End of project<br />Long-term project: Every 3 months<br />Bring notes from last meeting<br />Brag about accomplishments<br />Solicit honest feedback<br />Take notes. Keep notes nearby.<br />
  11. 11. Review<br />Meet key people early<br />Daily Stand-up<br />Status Reports<br />Meet regularly<br />Don't be afraid of your manager<br />
  12. 12. Improving Your Communication<br />
  13. 13. Communication is a skill<br />
  14. 14. Be polite<br />“Please” and “Thank you”<br />Look people in the eyes<br />Take out that stupid phone earpiece<br />
  15. 15. How do I get what I want?<br />Ask<br />List benefits<br />Don’t talk past the sale<br />
  16. 16. Improve your spoken communication skills<br />Don’t fear the manager<br />Ask questions<br />Active listening<br />
  17. 17. With whom should I talk?<br />Managers<br />Subordinates<br />Colleagues<br />The experience guy<br />The new guy<br />Do NOT be afraid<br />
  18. 18. What should I talk about?<br />Work<br />Hobbies and Interests<br />Sports, Movies, TV<br />Travel<br />Families<br />
  19. 19. Any topics I should avoid?<br />Politics<br />Religion<br />Sex<br />
  20. 20. Things to check at the door<br />Prejudices<br />Vulgarities<br />
  21. 21. Improve your written communication skills<br />Spell and Grammar check<br />Assume everything you write is public<br />Be concise<br />Avoid jargon<br />Active voice<br />“Elements of Style”by Strunk & White<br />
  22. 22. Goals of effective communication<br />Early feedback<br />Frequent feedback<br />Verify understanding<br />Be Inclusive<br />Keep it professional<br />Fear Not!<br />
  23. 23. A word of caution<br />Balance<br />
  24. 24. And Finally…<br />Be brief!<br />
  25. 25. Moral<br />If you’ve seen Juan,<br />You’ve seen Ammal!<br />
  26. 26. Thank you<br />DavidGiard.com<br />

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