Learn how informal learning and performance support can impact your organization!

1. Informal Learning: Are we missing a HUGE Opportunity? Bob Mosher Chief Learning & Strategy Evangelist LearningGuide Solutions, US Copyright LearningGuide Solutions 2010

3. "You can't teach people everything they need to know… The best you can do is position them where they can find what they need to know when they need to know it ." Copyright LearningGuide Solutions 2010

6. Copyright LearningGuide Solutions 2010

12. Steps (Sidekicks) Training Objectives Components: Copyright LearningGuide Solutions 2010 Training (First 2 Moments of Need) TEACH Other Resources – E-Learning! Practice/Demos (Planners) Deeper Details (Sidekicks/Planners) Conceptual Practice Deeper Detail Steps Performance Support (Last 3 Moments of Need) DO Training Objectives Conceptual Practice Deeper Detail Steps Moment of Need A Broker!

13. © LearningGuide Solutions US, 2010

14. “ A person who carries a cat by the tail learns something about cats they can learn in no other way….” Mark Twain

15. Self-Directed Learning Instructor Aided Learning Copyright Conrad Gottfredson, Bob Mosher 2009 Instructional Time Peers Support Materials Technology Aided Learning

18. New More Apply Change Break/fix © LearningGuide Solutions US, 2010 Legend: EL – E-Learning ILT – Instructor-led Training HD – Help Desk CW – Courseware 1 4 2/3 Acquisition of Knowledge Formal Instruction Application & Maintenance of Knowledge Performance Support ILT Learning Asset ILT Learning Asset EL Learning Asset EL Learning Asset ILT Learning Asset ILT Learning Asset ILT Learning Asset CW Learning Asset EL Learning Asset HD Learning Asset HD Learning Asset EL Learning Asset PS Learning Asset PS Learning Asset PS Learning Asset EL Learning Asset ILT Learning Asset

19. Copyright LearningGuide Solutions 2010