1. RESUME
KrishnakantaBhattacharya
PermanentAddress: Kanchgoria,Karui, Arambagh, Hooghly,
WestBengal - 712615
PresentAddress: Vivanta by Taj Green Cove – Kovalam,
GV Raja Vattapara Road, Kovalam, Trivandrum- 695 527, Kerala
EmailID- krishna.anticlock@gmail.com /b.krishnakanta@tajhotels.com
Mobile No: +9109940238399/ 09995373299
PostAppliedFor: AsstFrontOfficeManager / FrontOffice Manager
Personal SkillsandCompetencies:
• Strong Verbal and InterpersonalSkills.
• Well organized with a good senseof time-management skills.
• Ability to work with in a team as well as independently.
Objective:
Looking for a Position in a reputed establishment. Seeking for a position where I
can utilize my Knowledge and experience to fulfil mutual goals.
Educational Qualifications:
• M.Sc. Hotel Management completed from NIAS (Nalanda Institute of
Advanced Studies) Syndicate, Kolkata, Salt lake West Bengal under PUT
(Punjab Technical University) in 2011.

2. • B.A. Hons (political Science) Completed from Netaji Mahavidyalaya under
Burdwan University 2008.
• Higher SecondaryCompleted from Batanal Union High Schoolin 2005.
• Secondarycompleted from Batanal union High School(Higher Secondary)
under West Bengal Board of Secondary Education in 2002.
WorkingExperience:
Designation: DutyManagerfrom19thFebruary2015 to Tilldate.Vivanta ByTaj
GreencoveKovalam Kerala!!!
Responsibilities:
• Act as Front Office Department in charge in absence of AFOM & EAM
Accomodation Manager.
• Reportto EAM - AccomodationManager.
•
Designation: FrontOfficeTeamLeader from 01st
May2014to 17thFebruary2015.
Vivanta ByTajFisherman’sCoveChennai!!!
Responsibilities:
• Handle the Shift to co – operate with Duty Manager & Associate & Other
Department.
• Act as a shadow Duty Manager in absence of Duty Manager on shift.
• Handle reservation quarries in absence of reservations.
• Welcoming the Guest with a positive attitude at the time of Check in.
• Following the Check in procedure and allocating the room as per guest
preference and escorting to the respected rooms.
• Using suggestive selling techniques in up selling to increase the revenue of
hotel.
• Handling guest complaints and providing effective solutions for the guest.
• Updating the guest Complaint at complaint register, PMS and update
everyone through FCS Message service.
• Managing the Guest History system effectively.
• Monitoring with KPI scores and Follow up with Arrival control Sheet and
Departure Control Sheet.
Designation: Sr. FrontOfficeAssociatefrom01stMay2013 to 30th
April2014.
Vivanta ByTajFisherman'sCoveChennai!!!
Responsibilities:

3. • Handle cashier desk, Prepare Final invoice for Group, F I T as per Guests
Requests.
• Close invoices for the day with all respective supporting and hand over to
Accounts department for further clarification.
• Maintaining regular contacts with corporateguest and building strong
relationship.
• Does day ending for POS, Checking rate variance report, Checking all the
bills and coordinate with night auditor and do all effective works to run
Night Audit.
• Closing packages (BTC, Travel agent etc.) as per requirement for hassle free
departure for the day.
• Monitoring the Guests Feedbacks updates and frontline feedback on daily
basis and implementing the corrective measures to enhance the guest
experience.
• Organizing any special requests from the in-house guests in coordination
with other departments.
Designation: FrontOfficeAssociatefrom 01st
May2012 to 30th
April2013.Vivanta
By TajFisherman'sCoveChennai!!!
Responsibilities:
• Reportto Duty Manager and allocated my job and responsibilities for the
day.
• Overseas daily front desk activities. Maintain clean & tidy appearance of all
front desk staffs.
• Make sure all stationeries are kept ready to use for smoothoperation for the
shift.
• Handling Departures and Arrivals for the day following Brand standard.
• Helping the colleagues in process to increase speed of total work & guest
satisfaction.
• To produceall the documents as needed.
• Ensure all the Cash handling & accounts transactions in the department are
going in a smooth way.
• GrtNatureTrailsskyRoccaYercaud

4. Time Period: 25th October2011 – 03rd April 2012.
Designation: FrontOfficeAssociate
Responsibilities:
• Handling telephone calls outbound and inbound.
• Take care of reservations (F I T, Group, Conferences).
• Blocking the rooms for arrivals of the day as per guest Preferences.
• Handling Arrivals & Departures for the day.
• Coordinating with Housekeeping & Roomservice Departments for fine
making of VIP arriving rooms, placing fruit baskets & other amenities.
• Coordinating with Reservation for the day’s position & for making Group
Registration Card if any Group expected for the day.
• Maintain all the registers up to date.
• Checking bills for the day, closing batch for the day for EDC Machine, Doing
Night Audit.
IndustrialExposureTraining:
• I have completed my 22 Weeks industrial training from Swissotel Kolkata
Neotia Vista from 11.10.2010 – 28.02.2011.
• Participated in Casual Training at Hyatt Regency Kolkata, ITC Sonar
Kolkata.
ComputerSkills:
• Have knowledge in Microsoft Word, Outlook, Excel, Power Point and
Usage of Internet.
SoftwareSkills:
Winhms, Amadeus(PropertyManagementSystem)
AdditionalInformation:
• Adjustable to any kind of culture & Climatic Conditions.
• Proficient in three languages (ENGLISH, HINDI, BENGALI) speak, Read
&Write.
Personal data:
• Name : Krishnakanta Bhattacharya
• Father’s Name : Rabindranath Bhattacharya
• Sex : Male

5. • DOB : 01.07.1987
• Marital Status : Married
• Physically Challenged : Normal
• Height : 6ft
• Weight : 70 kg.
Declaration:
• I declare that the above facts given by me are true to the bestof my
knowledge and belief.
Place: Trivandrum
Date: 28-06-2015 Krishnakanta Bhattacharya.