3. Why JD is important?
• Ownership and direction of their activities in LC
Activating Members
Accountability and • Analyze their performance
Measurement • Ensure their accountability
• Concrete JD should be based on organizational
Organizational Structure goals and strategy
Recruitment & • Good JD ensure targeted recruitment and
Reallocation specific profiles of allocated Team Members
• Clear objectives help TMs feel specific
Retention contribution to LC and keep their involvement
4. Job Description
Outline of the activities a person will complete during TM program
•Job Title
•Responsibilities
•Required Skills
•Skills & Competencies that will be
developed
•How work performance will be measured
(MOSes & KPIs)
“Basics of Loyalty lies in Role Understanding”.
Markus Buckinghem
