To succeed as a customer service manager, there are 7 habits to focus on. These include building a strong team by providing training, understanding strengths, and eliminating barriers. As a team leader, it is important to keep spirits high, personally guide staff, and provide constant motivation. Performance should be evaluated through setting goals, periodic evaluations, and rewards programs. Key metrics like cost, help desk monitoring, and targets should also be reduced, actively monitored, and set. Finally, strategies for all support volumes should be made, training on emergencies conducted, and comprehensive ticket records maintained to drive innovation and enrich the customer experience.

1. If you are a Customer Service Manager looking to succeed in
delivering the best customer service, here is what you need.
1
7 Habits of an Ideal
Customer Service
Manager

2. 2
Provide training to individuals
Understand team strengths
Eliminate barriers for team
1. TEAM BUILDING

3. 3
Keep organizational spirits high
Personally guide staff members
Provide constant motivation to all employees
2. RESPONSIBILITIES AS A TEAM LEADER

4. 4
Set individual performance goals
Periodically evaluate their service delivery
Build rewards and recognitions program
2A. PERFORMANCE APPRAISAL

5. 5
3. DELIVERY METRICS
Reduce the support process cost
Actively monitor the help desk metrics
Set competitive targets for the team

6. 6
4. CUSTOMER ADVOCACY
Analyze complex issues from customers
Troubleshoot and provide suitable solutions
Demonstrate methods of customer response

7. 7
5. EMOTIONAL INTELLIGENCE
Know the Emotional Quotient of customers
Understand the impact of the same

8. 8
6. STRATEGIES, PLANNING & DOCUMENTATION
Strategize for all kinds of support volume
Train the team on emergency preparedness
Maintain comprehensive record of all tickets

9. 9
7. INNOVATION & CUSTOMER ENGAGEMENT
Drive continuous improvement
Encourage innovation & build relationships
Bring an enriching support experience