20 kinds of people who
do the best Customer
Service

Learn the skills required to do top notch customer service and be
kno...
The Listener

Issues you never understood fully are already issues you
will never fix.
•  Clarify when absolutely necessar...
The Speaker

Develop good communication skills.
•  Speak crisp and also speak to the point.
•  Being polite and being a go...
The Saint

Never let any customer get to you.
•  Learn the art of patience.
•  A little bit of frustration from your end c...
The Geek

As a customer service representative, be completely
informed about the product.
•  Swift responses, yet efficien...
The Optimist

Positive attitude matters while doing customer
service.
•  If you think it cannot be done, the customer is
a...
The Businessman

Be honest and be a man of your word.
•  Never lie about doing something you can’t.
•  If it is getting de...
The Thinker

It does not look good blanking out when a customer
surprises you.
•  Understand the customers’ problem and th...
The Champion

You need to build some sense of responsibility
when at fault.
•  These are two words that heal any wound – 
...
The Manager

It is imperative that you understand your company’s
capabilities.
•  Be a good time manager.
•  Understand ti...
The Planner

Planners never succumb under pressure.
•  Have a strategic plan to answer any kind of
queries.
•  Even if he ...
The Realist

The easiest way to understand your customer’s problem
is to really put yourself in the shoes of the customer....
The Proactive Climber

If you know your customers have asked you for
something specific, be proactive enough to do what he...
The Empathizer

Would you speak to a support agent who laughs at
your plight?
•  Learn to empathize with your customer.
• ...
The Learner

A good learner makes only one mistake.
•  When there are mistakes, learn from them.
Analyze the reasons why i...
The Persuader

Not all the time can you give everything a customer asks.
•  It is a highly important skill-set to be able ...
The Method Actor

It is indeed necessary to be genuine. But it is not wrong to
occasionally adapt to how the customer feel...
The Techie

•  Nothing can be done without the basic computer skills.
You need to be quick to respond and for that you nee...
The Diplomat

Never get too personal with the customer.
•  Even if he talks about his personal issues, never go
about givi...
The Funny Guy

Customer service is not about being serious all the time.
•  Engage the customer in good conversations, cra...
The Doer

The final and most vital goal of any customer service
interaction is to close the deal.
•  Never stretch it out ...
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20 Kinds Of People Who Do The Best Customer Service

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HappyFox Lists 20 kinds of people with 20 unique customer service skills who can help you provide exceptional customer support experience

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20 Kinds Of People Who Do The Best Customer Service

  1. 1. 20 kinds of people who do the best Customer Service Learn the skills required to do top notch customer service and be known for providing amazing customer experiences. 1  
  2. 2. The Listener Issues you never understood fully are already issues you will never fix. •  Clarify when absolutely necessary, but have a keen ear for their problems. •  Remember that an early ‘Can I have some more information?’ is much better than a late ‘I’m sorry but we need you to explain the issue again.’ 2  
  3. 3. The Speaker Develop good communication skills. •  Speak crisp and also speak to the point. •  Being polite and being a good speaker is half the customer service battle won. 3  
  4. 4. The Saint Never let any customer get to you. •  Learn the art of patience. •  A little bit of frustration from your end could seriously damage good customer relationships. 4  
  5. 5. The Geek As a customer service representative, be completely informed about the product. •  Swift responses, yet efficient ones are the need of the hour •  Gather complete product knowledge 5  
  6. 6. The Optimist Positive attitude matters while doing customer service. •  If you think it cannot be done, the customer is automatically going to give up on you and move to your competitor. •  Try saying ‘We shall definitely consider adding this feature’ rather than ‘We cannot get that feature added for you.’ 6  
  7. 7. The Businessman Be honest and be a man of your word. •  Never lie about doing something you can’t. •  If it is getting delayed, communicate the same to your customer and give a timeline. •  Keeping customers in the dark is a terrible practice that ruins customer loyalty. 7  
  8. 8. The Thinker It does not look good blanking out when a customer surprises you. •  Understand the customers’ problem and think of creative and genuine ways to offer immediate help. •  If you cannot think of one right away, request for some time. •  Make sure you get back to your customer in that time. 8  
  9. 9. The Champion You need to build some sense of responsibility when at fault. •  These are two words that heal any wound –  ‘I’m sorry.’. •  Take ownership of the fault and apologize. •  Most importantly do the needful to rectify the fault. 9  
  10. 10. The Manager It is imperative that you understand your company’s capabilities. •  Be a good time manager. •  Understand time management and give appropriate deadlines. •  Make sure your team sticks to them. 10  
  11. 11. The Planner Planners never succumb under pressure. •  Have a strategic plan to answer any kind of queries. •  Even if he is intimidating, let the customer finish talking •  Follow it up by clearly stating that you will get back to him on it. . 11  
  12. 12. The Realist The easiest way to understand your customer’s problem is to really put yourself in the shoes of the customer. •  Think of a real life situation where you would have had a similar problem. •  Ask yourself what would be the best response you would like. •  Take it a notch higher when you do it for your customer and we have a winner. 12  
  13. 13. The Proactive Climber If you know your customers have asked you for something specific, be proactive enough to do what he asked •  Go that extra mile to do something to please him. •  A little extra effort goes a long way in pleasing customers. •  Add a personal touch to it. The impact is priceless. 13  
  14. 14. The Empathizer Would you speak to a support agent who laughs at your plight? •  Learn to empathize with your customer. •  Remember that there is a sea of difference between sympathy and empathy. •  Understand his issue and Immediately take all available efforts to help him out. 14  
  15. 15. The Learner A good learner makes only one mistake. •  When there are mistakes, learn from them. Analyze the reasons why it happened and leave no stone unturned to ensure such mistakes never happen again. •  If mistakes repeat, customers don’t. 15  
  16. 16. The Persuader Not all the time can you give everything a customer asks. •  It is a highly important skill-set to be able to persuade your customer into getting the time needed to give something. •  It is even more important to convince the customer that you have done your best and that this will definitely help him out. 16  
  17. 17. The Method Actor It is indeed necessary to be genuine. But it is not wrong to occasionally adapt to how the customer feels and act in a way that he appreciates. •  If he sounds like an emotional wreck and you continue to stay cheerful, it is only going to worsen things. •  Assess the situation carefully and act accordingly. 17  
  18. 18. The Techie •  Nothing can be done without the basic computer skills. You need to be quick to respond and for that you need to know where to find the answers. •  Without the basic technical skill set on your computer, you can never do good customer service. 18  
  19. 19. The Diplomat Never get too personal with the customer. •  Even if he talks about his personal issues, never go about giving personal instances from your life. •  Stay focused on the crux of the problem and make sure that you are generating the suitable efforts for its resolution. 19  
  20. 20. The Funny Guy Customer service is not about being serious all the time. •  Engage the customer in good conversations, crack a few jokes and keep the interaction light and jovial. •  That way, even if you have bad news like a delayed delivery, he will take it in his stride and not fret about it. 20  
  21. 21. The Doer The final and most vital goal of any customer service interaction is to close the deal. •  Never stretch it out for weeks on end and irritate the customer. •  Close the issue or make sure you assign the right person to do it. 21  

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