1. Presentation on store management and
roles of store manager
PRESENTED BY:
CHANDNI SINHA
AMIT RANJAN

2. Store management
• Store management is to receive
materials to protect them while in
storage from damage and
unauthorized removal to issue the
material in the right place and to
provide these service promptly and
at least cost.

3. WHO IS STORE MANAGER
• Store manager is the store’s
leader, responsible for meeting
or exceeding the store’s sales
goals.
• The store manager has to play a
dual role in a retail environment.

4. RESPONSIBILITIES OF STORE
MANAGER
• Customer Service
• Budgeting and Planning
• Personnel
• Communication
• Legal Compliance

5. CUSTOMER SERVICE
Instill in the employees the meaning and
importance of customer service
Promote and monitor quality of service
among staff
Be personally available to all customers to
communicate and identify their needs and
address their questions or concerns

6. BUDGETING AND PLANNING
Meet the goals of store
Develop and monitor the capital
expense budget
Monitor a loss prevention
programme

7. PERSONNEL
Hire the right people for the job
Inspire employees
Delegate work load effectively
Evaluate all store employees
Discipline employees

8. COMMUNICATION
Communicate with the Regional/HO
Hold staff meetings
To communicate Company policy and
procedures
Motivate & develop staff

9. LEGAL COMPLIANCE
Ensure that the store is in compliance
with all employment laws
Maintain safe working conditions
Ensure store security

10. 谢谢