Half-day workshops on various topics can be delivered at your premises on a schedule that suits you. Three workshop options are described: 1) A time management workshop lasting 3 hours that teaches techniques like analyzing time usage, setting priorities and goals, handling distractions, and templates for managing time. 2) A 3-hour customer service workshop covering building rapport, active listening, managing expectations and complaints, and providing memorable customer experiences. 3) A 3-hour workshop on developing new business covering understanding customers, marketing, generating leads, overcoming objections, and closing sales. Various training methods are used to cater to different learning styles.

1. Half Day Workshops
Delivered at your premises at a time to suit you and your people.
• Time Management
• Customer Service
Experience
• Developing New
Business

2. Time Management
Workshop Duration: 3 hours
Overview
This workshop is ideal for anyone who faces problems with managing their workloads and priorities. If there are simply
not enough hours in the day then this course will help you to become more assertive, manage your time more effectively
and most importantly manage that time to be stress free.
Content
 Look at how you spend your time during the day/week at present,
 Analyse the pressure points in your day
 Planning – setting priorities and manageable goals
 Assertive behavior to handle distractions and time burglars
 Time Management tips you will wish you knew before that will change your personal and professional life.
 Strategies and techniques including templates to manage the most precious commodity of time
What you can expect
Various methods will be used including training games, group exercises, and theory to ensure all learning styles are
catered for.

3. Customer Service Experience
Workshop Duration: 3 hours
Overview
The Customer Service Experience is aimed at employees at all levels and all positions—we all have customers one way or
another! The workshop will give many tips and tricks to make you think about the way you are working and how our
actions impact on our customers.
Content
 Understanding what excellent customer service looks like
 First Impressions, building rapport and customer relationships
 Understanding the needs of your customers through appropriate questioning
 Active Listening
 Setting Customer Expectation and dealing with customer dissatisfaction and complaints
 Implement memorable customer service experiences into your business - Go The Extra Mile!
What you can expect
Various methods will be used including training games, video, and theory to ensure all learning styles are catered
for. Most importantly delegates will have fun while they learn — there will also be a few pleasant surprises!

4. Developing New Business
Workshop Duration: 3 hours
Overview
Many of us are passionate and knowledgeable about our product or service but struggle to generate new and repeat
business. The thought of being a sales person can be off putting, however income generation is an essential requirement
and continual process to be embraced.
Content
 Understanding customer buying decisions and how the sales process works
 The importance of targeting your market and identifying customer need
 Preparing and communicating products and services
 Planning and executing a Marketing Campaign
 Generating new leads and converting into new business
 Objection handling - reasons why people haven't bought and how to overcome objections
 Getting customer commitment, closing the sale - asking for the business
What you can expect
Various methods will be used including training games and theory to ensure all learning styles are catered for.