The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Barbara Halvorsen Resume
1. Barbara Halvorsen 220 Barn Swallow Dr. • Woodstock, IL 60098 • (815) 337-7335 • woodstockmiss@gmail.com Nat’l Sales Mgr. ~ Executive Administrator ~ Accounting Mgr. ~ Customer Service Talented administrator with diverse background. Expertise in finance, bookkeeping, and billing. Hard working, detail oriented, able to multi-task. Proven ability to support senior executives. Customer service and Computer Programming experience. Excellent presentation, reporting, and communication skills. Professional Background Sales & Managerial Services Research, recruit and train national representatives for product line. Maintain and service 150 representatives with product, information and updates in a timely manner. Create and maintain database for tracking sales, commissions and performance. Organized travel, flight, lodging, and shipment of product for 7 trade shows each year. Identified and implemented enhancements to customer service, communications, and mediation processes to improve efficiency and customer satisfaction. Instrumental in solving customer issues in accordance with company policies. Executive Administration and Accounting Provided administrative support to executives and others. Created and maintained spreadsheets. Carried out data entry, bookkeeping, daily billings, invoicing and inventory control. Reconciled and balanced daily transactions and month-end closings. Managed and submitted reports to accounting firm with 100% accuracy rate. Created and maintained quarterly royalty reports for 12 Licensors including NASCAR and 8 individual drivers. *An internal audit performed by NASCAR produced zero penalties/fines. Implemented and improved upon company policies and office policies. Oversaw 5 office personnel, managed company payroll and benefits. Managed employee grievances and approved vacation requests. Employment History National Sales Mgr., Bergamot Brass Works, Retail Division, Delavan, WI 2007 - 2009Customer Service Mgr., Bergamot Brass Works, Retail Division, Delavan, WI 2001 - 2007Executive Administrator & Accounting Mgr., C&J Mfg. & Dist., Harvard, IL 1995 - 2001Secretary & Accounting Mgr., C&J Mfg. & Dist., Harvard, IL 1989 – 1995 Error Corrections-New Systems Clerk, Kemper Insurance Co., Long Grove, IL 1987 - 1989 Computer Skills Windows 98-XP-Vista, MS Office 2007, PowerPoint, Access, Excel, Outlook, Corel Draw, MAS90, DBA and SYSPRO software, custom report programming on various software [crystal report writer].
![Barbara Halvorsen 220 Barn Swallow Dr. • Woodstock, IL 60098 • (815) 337-7335 • woodstockmiss@gmail.com Nat’l Sales Mgr. ~ Executive Administrator ~ Accounting Mgr. ~ Customer Service Talented administrator with diverse background. Expertise in finance, bookkeeping, and billing. Hard working, detail oriented, able to multi-task. Proven ability to support senior executives. Customer service and Computer Programming experience. Excellent presentation, reporting, and communication skills. Professional Background Sales & Managerial Services Research, recruit and train national representatives for product line. Maintain and service 150 representatives with product, information and updates in a timely manner. Create and maintain database for tracking sales, commissions and performance. Organized travel, flight, lodging, and shipment of product for 7 trade shows each year. Identified and implemented enhancements to customer service, communications, and mediation processes to improve efficiency and customer satisfaction. Instrumental in solving customer issues in accordance with company policies. Executive Administration and Accounting Provided administrative support to executives and others. Created and maintained spreadsheets. Carried out data entry, bookkeeping, daily billings, invoicing and inventory control. Reconciled and balanced daily transactions and month-end closings. Managed and submitted reports to accounting firm with 100% accuracy rate. Created and maintained quarterly royalty reports for 12 Licensors including NASCAR and 8 individual drivers. *An internal audit performed by NASCAR produced zero penalties/fines. Implemented and improved upon company policies and office policies. Oversaw 5 office personnel, managed company payroll and benefits. Managed employee grievances and approved vacation requests. Employment History National Sales Mgr., Bergamot Brass Works, Retail Division, Delavan, WI 2007 - 2009Customer Service Mgr., Bergamot Brass Works, Retail Division, Delavan, WI 2001 - 2007Executive Administrator & Accounting Mgr., C&J Mfg. & Dist., Harvard, IL 1995 - 2001Secretary & Accounting Mgr., C&J Mfg. & Dist., Harvard, IL 1989 – 1995 Error Corrections-New Systems Clerk, Kemper Insurance Co., Long Grove, IL 1987 - 1989 Computer Skills Windows 98-XP-Vista, MS Office 2007, PowerPoint, Access, Excel, Outlook, Corel Draw, MAS90, DBA and SYSPRO software, custom report programming on various software [crystal report writer].](https://image.slidesharecdn.com/barbarahalvorsenresume-12495006656759-phpapp01/85/Barbara-Halvorsen-Resume-1-320.jpg)
