Monica Hayes has over 15 years of experience in office management and financial roles. She has a track record of implementing cost-saving measures and improving processes like scheduling and payment programs. Her career includes roles as an administrative assistant, office manager, and scheduling manager where she oversaw finances, accounting, and personnel. She is currently pursuing her bachelor's degree in business administration.

1. Monica Hayes
1740 Elmwood Drive * Bettendorf, IA 52722 * (563)343-5642 *monicahayes@msn.com
Profile
Highly innovative office manager with more than 15 years of successful, progressive experience in all phases of
financial and Office Management. Hands-on, proactive manager recognized for exceptional ability to create and
implement cost reducing measures. Uniquely effective in finance and business operations management. Exceptional
communication skills.
Career History
Brian Geerts CPA Moline IL- Bettendorf IA.
Administrative Assistant January 2010 to Present
CPA Firm Specializing in Tax Services and Financial Investments
Responsible for the scheduling, billing, data entry and filing. Inform and consult owner on daily status and
occurrences affecting cash and asset management in order to prudently manage potential risks and opportunities to the
company’s financial plan.
• Manage and control all general ledger activity including cash, asset and expense elements
• Develop and implement annual financial plans and budgets
• Perform financial analyses and participate in decision making process in support of new ventures and
opportunities
• Daily tracking and planning production requirements necessary to achieve revenue and related profit plan
• Administration of 2 offices within the Quad City Region.
Key Accomplishments:
◊ Successfully improved client retention rates with improved scheduling programs.
◊ Implemented a client referral program, adding incentives upon each referral for annual tax services.
◊ Introduced a payment program to clients, increasing full payments upon final filing process.
◊ Effectively reorganized client reminders via phone, email or text messages for appointments,
significantly improving client retention and filing dates.
Waffles Midwest Davenport, IA
April, 2011-December,
2014
Office Manager
Waffle materials and Supply Firm with over $5 Million in assets operating in Iowa and Illinois
Responsible for the safeguarding of the company assets by ensuring proper controls are in place for accurate reporting
of profits and assets. In addition, handling the management of any possible financial risks and opportunities while
keeping all personnel focused on the objectives of the corporation.
• Generated billing and receiving of over 400 accounts weekly utilizing Quick Books, Microsoft Office, and Excel
and customized software including Oracle systems. Handled all Cash and Credit Payments.
• Coordination, and management of finance and accounting to meet internal and external reporting requirements.
• Responsible for 6 -10 Employees, all Finance, Budgeting, Customer service, Human Recourses, Risk
Management, IT, Accounting and Administrative duties.
• Responsibility of Payroll, Bonuses, and Salary of personnel.
• Presentation of monthly financial information to corporate management(Carbon International)
• Perform financial analyses and forecasts to assist in the decision making process
• Continuous review of all accounting systems including inventory, payables, receivables and general ledger to
minimize risk to the company assets
Key Accomplishments:
◊ Led sales and marketing efforts that improved sales nearly 50% within the first year. Updated, sold, and
organized contracts to large corporations including Wyndham, Choice Hotels, Marriott, and Hilton in
compliance with each company’s standards and codes. Successfully organized contracts with the State of
Illinois and Iowa in all State run colleges in compliance with Government rules and regulations.
◊ Implemented the debt recovery strategy that helped to obtain maximum leverage from company
contracts.
◊ Reduced costs of shipping product by effectively arranging deliveries from route technicians in a more
timely and efficient manner.

2. ◊ Introduced a new pricing structure and incentive program to the distributor network that accelerated
payment of accounts receivable and reduced administrative costs.
Monica Hayes
1740 Elmwood Drive * Bettendorf, IA 52722 * (563)343-5642 *monicahayes@msn.com Page
2
Kahl Home Davenport, IA
May 2002-January 2011
Scheduling Manager/CMA
A Non-Profit Continuing Care Community operated by the Carmelites. Long Term Care and Hospice Care.
• Coordinated and managed all staffing scheduling for Nursing Services. Responsible for 70 employees within the
Nursing Department.
• Responsible for all interviews with CNA& CMA’s before hire, including research within social media and
personal references, former employers and criminal history information.
• Assisted with payroll and monthly budgets for staffing using Quick Books, Microsoft Office and Quick books.
• Performed CNA/CMA duties on a daily basis including the care of long term care and hospice patients, restorative
therapy and Dementia care.
• Responsible for all updates and orders on medications, medical supplies, Fax and phone orders and medical
documentation for residents in my care.
Key Accomplishments:
◊ Successfully reduced staffing needs by 40% within the first six months of being placed in Scheduling
Manager position, completely eliminating the use of staffing agencies , helping the Kahl home to show
enough profit to secure financing for a new facility.
◊ Introduced new staffing solutions including PRN and Weekend positions to insure adequate staffing to
conform to Iowa Standards and Census Laws.
Gemvision Corporation Davenport, IA
December 2001-January 2002
Manager of Imaging Services Division
A Distinguished leader in a global network of Authorized dealers bringing Jewelers and technology together. The
Imaging Services division specialized in CAD/CAM usage for photography and print processes of Millions of dollars
of jewelry and customized Jewelry commercials for both visual and voice commercials Nationwide.
• Coordinate and manage the overall transition process necessary to sell, coordinate and achieve award winning
print and video services in the Jewelry industry.
• Responsible for 12 employees in IT, Photography, Videography, shipping and receiving.
• All implementation of contacts, negotiation, billing and receiving, utilizing Gemvision Goldsmith Software.
• Reported all financial activities to Company President.
• Assisted with payroll, budgeting and financial forecasts, reporting directly to CFO.
• Provided primary liaison services to all clients during personal visits to Iowa.
• Prepared and handled the transition and transfer of all customers, sales and inventory of the Imaging Services
Division to a National company.

3. Monica Hayes
1740 Elmwood Drive * Bettendorf, IA 52722 * (563)343-5642 *monicahayes@msn.com Page
3
Education/Training
- Microsoft Office 2010 - Managing Accelerated Performance
- Excel 2013 - Human Resource Management
-PowerPoint - Planning and Decision Making
- Managerial Accounting - Supervisory Training
- Business Accounting - Non-for profit grant writing
- Time Management
- Quick Books
- Problem Solving - Supervisory Training
- Iowa CNA& CMA Licenses Current
-Previously held both Iowa and Illinois Life and Securities Licenses.
Scott Community College
AA/ Business Administration, 2016
Major: Accounting
Western Illinois University
Currently pursuing a Bachelor of Science degree in Business Administration.
Major: Accounting