Last Mile is a consulting and training organization, offering services in the area of domain led software quality assurance and software testing.

1. Transformation Services
www.lastmileconsultants.com

2. The Last Mile Family
Diwakar Menon Vallari Shah
• 23 years of experience in • 20+ years of experience in Top
leading large test 10 consulting firms
transformational programs • Hands on delivery manager
• Set up and delivered end-to- with design & architecture and
end test programs for Fortune program management
500 customers expertise
• Quality practitioner and • Managed end-to-end services
speaker at industry leadership and product portfolios
seminars
Anil Balan Jyoti Prabhu
• 20 years of experience in • 15 years of experience in
delivering end-to-end test setting up and operationalising
transformation programs test Centers of Excellence
• Innovatively set up co-location • Certified 6-Sigma Blackbelt with
centers to enhance test velocity focus on enhancing customer
• Experience across multiple delight through cost and
GEOs and varied sizes of process optimisations
engagements • Deep experience in NASSCOM
• Voted best for customer delight top 4 organisations
amongst delivery peers

3. Our Consulting Services
Specialist Test
Services
• Testing practice assessments
• Test transformation consulting
• Test Automation Assessment & Roadmap
Test Bid Management Performance & Security Test Assessments
• Test Process Management
• Bid Structuring • Process Maturity Assessment
• Solutioning • Process Improvement Roadmap
• Estimation • Process Change Management
• Commercial Models & SLA/KPI People Change Management
Definition Consulting •
Services
Test Outsourcing
Test Program Management
• Vendor Assessment & Management
• Program Organisation & Management • Business Case Definition
• Reporting & Oversight • Outsourcing Model
• Metrics & Analytics • Improvement Assessment & Oversight
• Automation Management
Test Center Of Excellence
• Business Case Definition • Test Organisation Set up
• Process Framework Set up
• Competency Evaluation & Mapping
• People Change Management
• Business Case Definition

4. Specialist Test Services
Better Customer Quality Cost Reduce
Challenges Experience Improvement Optimization Time to Market
Key Success Measures
Test Test Performance &
Testing Practise
What we do Transformation Automation Security Testing
Assessments
Consulting Assessment Consulting
Current State Assess Non Functional
Assess Key Challenges Review Current Status
Analysis Requirements
Prioritize Provide Strategy &
SWOT/TOWS Identify focus areas/tools
transformation goals Roadmap
Benefits Transformation Identify tools, predict
Future Strategy Provide Strategy
Planning & Education ROI
TPMI (Test Practice Maturity Index) & Maturity Roadmap
Implementation Support (Optional)

5. Test Center of Excellence
Providing E2E Testing CoE Implementations
Cost Challenges Quality Challenges Multiple Teams, Resource Optimization
Diverse Practices Challenges
Assess Define Build Operate
CoE Setup Solution
Test Framework Operational Competency Competency Metrics &
Organization Definition Process Evaluation & Development & Success
Mapping Certification Measures
Outcome Focus People Focus Standard Practises Predictable Quality

6. Test Outsourcing Management
Need to Optimize Skill/Capability Multiple Teams, Lack of Visibility of
Costs Challenges Diverse Practices Business Benefits
Assess Define Manage Track
Outsourcing Management
Vendor Business Case Operational Right Shoring Right Skilling Performance
Assessments Definition Management Score Cards
Outsourcing
Outcome Focus Framework Risk Management KPI’s & SLA’s

7. Test Process Management
Need to Standardize Need to define an Need to right skill Lack of Visibility of
Operations improvement teams Business Benefits
roadmap
Assess Define Manage Track
Test Process Management
Maturity Process Change Improvement People Change Performance
Assessments Management Roadmap Management Score Cards
Improvement Standards Change Metrics Based
Focus Framework Management Management

8. Test Program Management
Multiple test Lack of alignment to Lack of Lack of visbility of test
engagements spread business strategy optimization and progress and business
across different vendors continuous outcomes
improvement
Assess Define Manage Track
Program Management
Vendor Business Case Operational Right Shoring Right Skilling Metrics &
Rationalization Definition Management Analytics
Program Management
Outcome Focus Framework Risk Management Metrics Driven

9. Test Bid Management
Need to upscale your Need to articulate Need to right- Need to estimate and
service offerings your solution benefits shore and right- manage risks
skill your offering
Assess Define Manage Track
Bid Management
Bid Evaluation Business Case Solution Bid Structuring Commercial Customer
Definition Articulation Modeling Interactions
E2E Bid Delivery Collaborative
Customer Focus Approach Total Confidentiality

10. Test Competency Management
Need to align skills with service Need to enhance skills with Need objective
offerings time assessment of skills
Assess Define Manage Track
Skills Management
Map Existing Define Skill Define Assess Institutionalise
Skill Base Targets Competency Performance Competency Model
Roadmap
Competency Quantitatively Driven Collaborative
Focus Approach

11. Our Methodology
• Focus on the Test Process
Transforming • Getting the Right Test Skills
Test • Leveraging the Right Test Technology
Engagement
• Minimization of Risk
• Transparent Governance principles
Test
Management • Metrics and Analytics
• Delivery of Test Benefits
• Quantified Cost Savings
Test
Services
• Maximizing RoI

12. The Last Mile Way
• Customer Centricity
– Keeping the customer needs at the core of what we do
• Driven by leadership in thought
– Change is never easy, rallying people around it is what we do
• Pragmatic Innovation
– Focused on the parameters of customer delight, quality, time and cost
• Business outcome driven
– The need to ensure that end outcomes are attained is what the journey is
about

13. Accelerated Learning Services

14. Why Last Mile
The Last Mile - is the final leg of making that leap and usually, the one
fraught with the biggest challenges. It is here that you garner all that
which you have learnt before, hone it and accelerate towards the finish,
with a desire to be the best!
The Last Mile recognizes this need and
seeks to help you to deliver to the
expectations of the stakeholders in your
career, your organization and its
customers.

15. Software Testing Industry Outlook
Global Testing Off-shored Testing Indian Testing
Revenues in USD Revenues in USD Revenues in USD
Billion Billion Billion
• Traditional Services - Testing bundled with development process
• Independent Testing - Testing services provided by a team not part of the development team.
Source: NASSCOM FY-2010

16. Software Testing Industry Outlook
Testing Workforce - 63000 with a
growth of 1.9%
Share in Total IT Employees ~6.3%
CAGR growth of ~20 per cent over
last 4 years
Source: NASSCOM FY-2010

17. The Last Mile Approach
Challenges as we see:
• Lack of industry led curriculum
• Knowledge & skill gap between industry demands and existing talent
• Less or minimal placement
• Impact to college ratings - placement driven
LMC' s Approach
• Blend the curriculum with corporate needs
• Integrate Technology & Domain Knowledge
• Build Academia - Industry Convergence
– to reduce skill gaps
– increase industry interaction to bridge gap between books & reality
– act as change enabler in student mindset- think like a manager
– expose to business models, economic demands & technological innovation
– inculcate corporate values & qualities like passion, integrity & commitment
• Focus on Knowledge Creators, not just Knowledge Disseminators

18. Our Learning Offerings
• Training
– Last Mile offers a suite of onsite, public and customized in-
company training programs in Software Testing, Testing
Methodologies, Quality Management, Software Engineering
& Management and Soft skills with emphasis on domain
knowledge.
• Certification
– ISTQB
– CSTE
– CSTM etc.

19. The Last Mile Advantage
Partnering with TLM gives you the advantage of leveraging:
T: Testing expertise across domains
Telecom
Banking & Financial Services
Healthcare
L: Learning methodologies, tools and techniques
Classroom eLearning Case studies
M: Multi-faceted approach of understanding, learning that includes Soft skills,
Aptitude and Reasoning

20. E-mail: contactus@lastmileconsultants.com
www.lastmileconsultants.com