1. LESLIE R JOHNSON
1914 Greenstone Place, High Point, NC 27265 H: (937) 559-5509 lrjohnson6363@yahoo.com
Reputable company, with career advancement opportunities, to further my insurance claim experience and
knowledge. Hazard claims specialist possessing outstanding interpersonal, analytical and organization
skills. Organized and detail-oriented who is passionate about quality and customer satisfaction.
Self-motivated
Strong verbal communication
Process implementation
Risk management processes and analysis
Extremely organized
High level of accuracy
Strong customer relations
Practices due diligence
Word processing
195 KPM typing speed
Accurate and detailed
Professional and mature
Flexible
Maintains confidentiality
Works well under pressure
Dedicated team player
Strong interpersonal skills
References: Available Upon Request.
Hazard Claim Specialist I, 07/2013 to Current
Assurant Specialty Property – Springfield, OH
Researched and updated data for claims using LPS aka Fidelity, Draft Track Enterprises (DTE), and Fiserv.
Implemented liaison skills to with mortgage companies, insurance companies, attorneys, public adjusters,
and borrowers to process claims.
Responsible for meeting deadlines and ensuring compliance.
Worked directly with departments, team leads and unit manager to achieve completion of processes,
problem solving, identifying system/associate issues for programming/training review, etc.
Performed claim assessment and analysis to complete research for auditing reports and escalations for
management and client review.
Customer Consultant, 10/2012 to 06/2013
FedEx Office – Reynoldsburg, OH
Assisted in the packaging for shipping, processing shipping of packages, and completing manifests for
drivers picking up/dropping off packages.
Responsible for notifying customers of packages arriving and ready for pickup.
Assisted customers all internet assistance, faxing needs, copy projects (ie. posters, multi-page reports,
large blue prints)
Worked with associates to complete re-stocking of store.
Worked independently in opening and closing the store, completing register set ups, deposits, verifying
drawers nightly.
Operations Specialist II, 03/2011 to 10/2011
Bank of America – Greensboro, NC
Successfully completed contract work including data processing and loan modification processing
utilizing LPS aka Legacy programming,
Performed filing duties, completed emails, copied documentation, faxed documentation,'
PROFESSIONAL SUMMARY
SKILLS
REFERENCES
WORK HISTORY

2. Assessed documentation to forward to appropriate departments.
Hazard Claim Specialist I, 09/2009 to Current
Assurant Specialty Property – Springfield, OH
Responsible for data processing of documentation for hazard claims utilizing LPS aka Fidelity and Draft
Track Enterprise (DTE).
Implemented liaison skills to work with borrowers, contractors, insurance agents, attorneys, and public
adjusters in completing repairs to properties.
Assisted in development of tracking to ensure meeting compliance in performing inspections to
properties.
Performed review of inspection results for accuracy and rejecting results when spotting inaccuracies.
Assisted in the transition from paper files to imaging for several clients.
Hazard Insurance Claim Specialist I, 01/2009 to 09/2009
Aerotek Professional Services – Springfield, OH
Successfully completed contract work in customer service for one of Assurant Specialty Property clients -
Mortgage Company.
Assisted in data entry to log, review and accept documents utilizing LPS aka Fidelity and Draft Track
Enterprise (DTE).
Responsible for customer service resolution of escalated calls from homeowners, contractors, insurance
agents, attorneys, etc.
DTR Inventory Clerk Customer service, 10/2007 to 01/2009
Komyo America, Inc American Honda, Inc – Troy, OH
Responsible for DTR Inventory - Delivery Trouble Research - Researching paperwork, damaged freight,
miss shipped freight, internal issues, etc.
Working with SPPC (Honda Specialists) to resolve issues listed above to get freight moving to their
respective destinations.
Successfully created a "Drop Zone" to distinguish between new freight coming into the DTR Area from
freight in progress.
Developed "DTR Inventory Report" for daily tracking of inventory and the relocation of freight to its
proper destination.
Initiated procedures for the receiving department and informational placards for freight going into the
research area.
Implemented training and procedures for Crown Packaging employees on how to receive, research and
manifest freight using Honda programming listed below.
Liaison Clerk I, 02/2005 to 10/2007
TNT Logistics of NA, Inc Crown Packaging – Kettering, OH
Utilized liaison skills for American Honda and Crown Packaging, via Ceva Logistics of NA, Inc.
Performed data entry using the CICS program to receive pack lists, CBO (Critical
Back Order) spreadsheets, inventory adjustments, Honda quantity disbursement specifications, created
bin locations, manual manifests, PC (Parts Center) transfers, tech memo releases, flash report.
Worked with Lotus Notes in receiving and sending emails, To do list.
Completed data entry utilizing the Cross dock program for Pallet Load Sheets, manifesting trailers for
cross dock, PC90 and PC 98, maintaining pallets, deployments. Also using Honda Portal in creating
trouble reports for specialists, rejecting and accepting specialist's answers to negate or facilitate
production.
Temporary Clerk, 11/2004 to 02/2005
Manpower Service for TNT Logistics of NA, Inc – Beavercreek, OH
Successfully completed contract work with TNT Logistics of NA.
Performed various data entry projects captioned under TNT Logistics of NA.
Store Manager, 01/2004 to 07/2004
Cassano's Pizza & Subs – Springfield, OH

3. Performed managerial duties ie. opening/closing store, hiring/firing employees, wage increases, inventory
control (ordering/counting), responsible for PNL statements, scheduling, customer service, deposits,
equipment control, etc.
Temporary Adminstrative/Secretarial, 08/2002 to 01/2004
Patrick Staffing – Dayton, OH
Completed several contracts including various administrative/secretarial positions for various companies,
incorporating a wide variety of duties, from answering telephones, data entry, receiving departments,
telemarketing for local blood bank, distribution center client care/ordering, filing, etc.
Administrative Assistant, 01/1983 to 01/1986
Bowser-Morner, Inc. – Huber Heights, OH
Supported several engineers via completing government and civilian test reports for client.
Responsible for maintaining spreadsheets for chemists and engineers containing tests to complete and
results on metals and environmental samples to government specifications.
Responsible for maintaining billing spreadsheet for monthly clients.
Assisted in maintaining billing books for individual, corporate, and government testing for six (6)
departments in the Analytical Division.
Responsible for learning the Wang Computer System word processing program to initiate training to
fellow associates in 1985.
Worked directly for the Vice President, managers, chemists, and engineers to achieve a complete package of
environmental testing.
Business Office Management, 2002
Miami-Jacobs College - Dayton, OH
GPA: GPA: 3.8
Business Office Management GPA: 3.8
Emphasis in Accounting.
N/A: Paralegal,
Edison Community College - Piqua, OH
GPA: GPA: 3.8
GPA: 3.8
Coursework in preliminary studies completed to study and focus on law only.
Completed litigation 1, probate 1 and 2, family law, business law.
EDUCATION