UX for the People: Empowering Patrons & Front-Line Staff through a User-centered Culture // ACRL 2015
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Heidi Steiner Burkhardt & Courtney Greene McDonald / March 26 2015 / ACRL National Conference / Portland OR Check out tweets & related info on Storify: https://storify.com/xocg/ux4ppl-ux-for-the-people-acrl-2015 Other people live in the world and come to the library, but until recently, librarians have often lived in the library and only occasionally escaped to the world. Patron expectations today are shaped by myriad external factors, and libraries are responding through developing a user experience (UX) culture. Come and be inspired to intentionally integrate sustainable UX practices into your day-to-day, and discover tangible actions to implement in your library’s virtual and physical environments.
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UX for the People: Empowering Patrons & Front-Line Staff through a User-centered Culture // ACRL 2015
- 1. Courtney Greene McDonald Heidi Steiner Burkhardt @xocg @heidi_sb Indiana University Norwich University ACRL 2015 | March 26, 2015 #ux4ppl Empowering Patrons and Front-line Staff through a User-centered Culture flickr UX for the PEOPLE
- 3. #ux4ppl “but isn’t this stuff just dumbing everything down?” flickr
- 4. #ux4ppl “being challenged is good for the students so they learn” flickr
- 5. #ux4pplflickr “we do ux… we provide great customer service… have a graphic designer… information architect… yada yada…”
- 7. #ux4pplflickr make noticing a habit
- 10. #ux4ppl making UX programmatic – changing the culture flickr
- 12. #ux4ppl You know you want to… flickr
- 14. • books • see our list on worldcat.org • articles • Marquez & Downey, 2015, “Service Design” WeaveUX 1(2) • Rodger, 2007, "What's a library worth? Piecing together the structure of value." American Libraries, 38(3), 58. • &c • Weave: The Journal of Library User Experience • Nielsen/Norman Group blog • Voice & Tone & Mailchimp newsletter • Matthew Reidsma’s blog, notably Bad Library Websites Are A Symptom • Erin White’s blog a few of our favorite things Flickr/kettle; Flickr/bacon; Flickr/packages; Flickr/kitty
Editor's Notes
- So here is an alternate. I like the “hell yeah” attitude on this one. //YES
- Decided icons wouldn’t really fit with the rest of the style and not sure how I could have represented them. Cranky emojis just kept coming to mind. Hope you like these OK. … do we want to do something else to differentiate these from the rest of the slides or will it be fine?
- Really? You want to be the reason someone’s head is stuck in the toilet!?
- Not sure how to capture our whole frame here in a line… My mind went to myth, illusion, magic..i.e the idea that one of these things in itself is UX…or only have one piece of the puzzle.
- Fixed it!
- This would probably offend, ay? But but… https://www.flickr.com/photos/theenmoy/8917964574 // Ha! Prolly better stick with stop signs for now, oh well.
- Does that capture it?
- Programmatic / culture change I love this so much and hoped to use it again.
- Maybe a yeah! You go glen cocoa! Slide ... Howsabout this? I changed it to grayscale since the colors were way diff from what we’re using. I tried enlarging it, but think it would be a little fuzzy on the big screen.
- Changed the fill on the banner thing to match the rest of the theme, added some drop shadows to make it pop and unsmushed the text a bit … I want to put the Lead Pipe article on here, but the citation is too damn long
- This is great!