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Courtney Greene McDonald Heidi Steiner Burkhardt
@xocg @heidi_sb
Indiana University Norwich University
ACRL 2015 | March 2...
flickr
user experience design
#ux4ppl
#ux4ppl
“but isn’t this stuff just dumbing everything down?”
flickr
#ux4ppl
“being challenged is good for the students so they learn”
flickr
#ux4pplflickr
“we do ux… we provide great customer service… have a
graphic designer… information architect… yada yada…”
#ux4ppl
putting it
into practice
flickr
#ux4pplflickr
make noticing a habit
#ux4pplflickr
content content content
#ux4pplflickr
tubthumping
#ux4ppl
making UX programmatic – changing the culture
flickr
service design
and systems
thinking
#ux4pplflickr
#ux4ppl
You know you want to…
flickr
#ux4pplflickr
questions!
• books
• see our list on worldcat.org
• articles
• Marquez & Downey, 2015,
“Service Design” WeaveUX 1(2)
• Rodger, 2007, ...
#ux4pplflickr
Slides at
http://bit.ly/ux4ppl-acrl
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UX for the People: Empowering Patrons & Front-Line Staff through a User-centered Culture // ACRL 2015

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Heidi Steiner Burkhardt & Courtney Greene McDonald / March 26 2015 / ACRL National Conference / Portland OR
Check out tweets & related info on Storify: https://storify.com/xocg/ux4ppl-ux-for-the-people-acrl-2015

Other people live in the world and come to the library, but until recently, librarians have often lived in the library and only occasionally escaped to the world. Patron expectations today are shaped by myriad external factors, and libraries are responding through developing a user experience (UX) culture. Come and be inspired to intentionally integrate sustainable UX practices into your day-to-day, and discover tangible actions to implement in your library’s virtual and physical environments.

Published in: Education
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UX for the People: Empowering Patrons & Front-Line Staff through a User-centered Culture // ACRL 2015

  1. 1. Courtney Greene McDonald Heidi Steiner Burkhardt @xocg @heidi_sb Indiana University Norwich University ACRL 2015 | March 26, 2015 #ux4ppl Empowering Patrons and Front-line Staff through a User-centered Culture flickr UX for the PEOPLE
  2. 2. flickr user experience design #ux4ppl
  3. 3. #ux4ppl “but isn’t this stuff just dumbing everything down?” flickr
  4. 4. #ux4ppl “being challenged is good for the students so they learn” flickr
  5. 5. #ux4pplflickr “we do ux… we provide great customer service… have a graphic designer… information architect… yada yada…”
  6. 6. #ux4ppl putting it into practice flickr
  7. 7. #ux4pplflickr make noticing a habit
  8. 8. #ux4pplflickr content content content
  9. 9. #ux4pplflickr tubthumping
  10. 10. #ux4ppl making UX programmatic – changing the culture flickr
  11. 11. service design and systems thinking #ux4pplflickr
  12. 12. #ux4ppl You know you want to… flickr
  13. 13. #ux4pplflickr questions!
  14. 14. • books • see our list on worldcat.org • articles • Marquez & Downey, 2015, “Service Design” WeaveUX 1(2) • Rodger, 2007, "What's a library worth? Piecing together the structure of value." American Libraries, 38(3), 58. • &c • Weave: The Journal of Library User Experience • Nielsen/Norman Group blog • Voice & Tone & Mailchimp newsletter • Matthew Reidsma’s blog, notably Bad Library Websites Are A Symptom • Erin White’s blog a few of our favorite things Flickr/kettle; Flickr/bacon; Flickr/packages; Flickr/kitty
  15. 15. #ux4pplflickr Slides at http://bit.ly/ux4ppl-acrl

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