2. WHAT IS CEBP?
Use communication systems
to optimize business
processes by reducing the
human latency that exists
within a process flow.
-- Wikipedia
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5. • Patient is a key part of the
business process
• Make it easier for the
patient
SIMPLIFY HEALTHCARE
Acute Myocardial Infarction
Chronic Obstructive Pulmonary Disease
General Inpatient Discharge
Heart Failure
General Orthopedic
Pneumonia
Stroke
8. 8
G4S Secure Solutions USA
Telephone CheckIn with Voice Biometrics
Karen Higgins
Director Systems Development & Implementation
9. 9
G4S
World’s Leading International Security Solutions Group
Located in more than 125 Countries with 657,000 Employees
“Offering a unique combination of personnel, project management, risk
management, and technology solutions, G4S focuses on advancing the
safety and security of businesses and Governments, ensuring the security
of key assets—people, property, products and reputation.”
Permanent Manned Security Guards
Disaster & Emergency Services
Control Room Monitoring
Armed Security Guards
Special Event Security Guards
RISK360™ Incident & Case
Management
Security Patrols
Reception/Concierge Service
Emergency Medical Technician (EMT)
Services
Ambassador Service
Transportation Services
Secure Trax® Security Management
Software
10. 10
G4S Secure Solutions USA
Business Process Challenge
Automate Time & Attendance
• Over 40,000 Employees across the US
• Located at Remote, Client Owned Sites
• No Access to PC/Web and No Permission to Install G4S Equipment
• Large Spikes of Activity During Peak Shift Change Times
• Very Little Activity Outside of Peak Shifty Change Times
• Maintain a High Confidence Level of Officer Identification
11. 11
G4S Secure Solutions USA
Business Process Solution
Telephone CheckIn with Voice Biometrics – Hosted Platform
• Over 40,000 Employees across the US
• Located at Remote, Client Owned Sites
• No Access to PC/Web and No Permission to Install G4S Equipment
Clients are agreeable to G4S officers use their telephones
Can also use Cell Phones
• Large Spikes of Activity During Peak Shift Change Times
• Very Little Activity Outside of Peak Shift Change Times
Hosted Platform is Scalable and Handles Call Volume Better
Relieves G4S from Purchasing/Maintaining Infrastructure
• Maintain a High Confidence Level of Officer Identification
Voice Biometrics along with Identification Numbers
12. IN SUMMARY
• CEBP will continue to be high growth segment
• Mobile devices enables multiple channels
• Consider resources like Location Based
Services, Operator Lookup, and Voice
Biometrics to make your application smarter
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