A Company that offers a wide range of services under one roof.
Promoted by entrepreneurs with impeccable track record, the company is led by a management team with more than 30 years of exposure in all aspects of the functioning of BPO services. This experience results in sheer quality of business process outsourcing BPO services differentiating us from other companies. Quality is the constant parameter of our BPO services.
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Faith Call Center
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2. ADVANTAGE OF OUTSOURCING TO INDIA
Language - The largest English-speaking population after the United States of
America
Manpower - A vast workforce of educated, English speaking, tech-savvy
Cost - Effective manpower.
Tech support - India graduates about 100,00 engineers each year, they can be used
for troubleshooting/tech support.
Govt Policy - The Government of India has recognized the potential of IT-enabled
services & has taken positive steps by providing numerous
incentives.
IT & ITES is one of the Government of India's top five priorities.
3. OVERVIEW
Faith Call Center is an ITES company is headquartered in the Silicon Valley of
India, Bangalore, famous the world over for the technical know how & vast
population of qualified workforce.
The company is managed by a team with a combined exposure of 35 plus years
to all aspects of the functioning of ITES & IT units.
Faith Call Center is an ITES company which fully understands and
comprehensively addresses the outsourcing needs of businesses in areas like
Call Center, Data Services, Software services, Creative services, Pre Press
Services, & Health care Services.
Faith Call Center is one stop solution ensuring top-notch service to the
outsourcing offshore companies.
4. Global Presence
We have partnered globally to ensure 24/7 support even multilingual if required with
companies who also serve fortune 500 organizations.
Apart from Indian Offices our execution & delivery partner centres are also
located in North America, Europe, South America & Africa
5. Services Provided
CALL CENTER SERVICES
DATA SERVICES
SOFTWARE SERVICES
HEALTH CARE SERVICES
PRE PRESS SERVICES
Digital Photo Editing Services
CREATIVE SERVICES
6. Call Center Services Provided
INBOUND CALL CENTER SERVICES
OUTBOUND CALL CENTER SERVICES
EMAIL SUPPORT SERVICES
CHAT SUPPORT SERVICES
DATA VALIDATION
DISASTER RECOVERY SUPPORT
MULTI LINGUAL SUPPORT
TECHNICAL SUPPORT
TELEMARKETING SERVICES
VIRTUAL ASSISTANT SERVICES
MARKET RESEARCH
7. Data Services Provided
DATA ENTRY
DOCUMENT CONVERSION
IMAGE MANIPULATION
DATABASE UPDATION
DATA PROCESSING
OCR
ONLINE CATALOGS
SCANNING SERVICES
8. Software Services Provided
SOFTWARE DEVELOPMENT
SOFTWARE TESTING
REMOTE MAINTENANCE SERVICES
PRODUCT DEVELOPMENT
DESIGN SERVICES
MOBILE APPLICATION DEVELOPMENT
9. Health Care Services Provided
MEDICAL TRANSCRIPTION
END TO END BILLING
CLAIMS PROCESSING
RECEIVABLES MANAGEMENT
EMR
TELERADIOLOGY
10. Digital Photo Editing Services
We have been a favorite choice for
Digital Imaging Services globally as we
have been catering to the diverse needs
and requirements of the clients. We are
specialized in high resolution photography.
Panorama
Stitching
& HDR
Stock
Photograph
y
Retouching
Portrait
Retouching
We serve a wide range of industries like
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Real Estate agencies
Portrait Studios
Jewelry Showrooms
Catalog Companies
Retailers
Corporate Organizations
Online Stores
Services
ProvidedFashion
Photograph
y
Retouching
Photo
Restoration
Wedding
Editing &
Album
Design
Product
Retouching
16. QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a
customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia
content -Call Center)of customer interactions
Evaluation - Develop and generate evaluation forms for professional
development
Feedback – To improve performance & consistency
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17. INFRASTRUCTURE & TECHNOLOGY
Spam filter for Internet access & mail server
Biometric control
Firewall enabled
Completely backed up with UPS & Generators
Multiple ISP as backup options
Web filtering application
Restricted Internet Access based on Domain Authentication
Logging of Internet Access at all user level
No Mail & Internet access at Agent’s desktops
External storage media and printing facility disabled at agent stations
Profile based Desktop access which allows access to only required
minimum applications. No data storage access at local machines.
Centralized server based storage.
File system access policy based on user authentication
Business continuity Process in place with multiple locations
18. WHY FAITH CALL CENTER
Our Customer Centric approach to all enquiries
Domain Specialists providing support through multiple languages
One Stop Shop for all your diversified off shoring requirements.
Value For Investment
Excellent communication skills creating opportunity for easier
mutual interaction
Proven systems & Management to ensure Round the clock
support
Well defined Robust Processes
19. We Appreciate your Time & Patience!
THANK YOU
Please contact us at:
sales@faithcallcenter.com
www.faithcallcenter.com
US +1 315 215 1289