Voxeo Summit Day 2 -What's new in CXP 14

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Understand the new capabilities in CXP 14.

Tobias Goebel, Voxeo Dir. Mobile Strategy, Office of the CTO

Andreas Volmer, Voxeo Sr. Product Manager

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Voxeo Summit Day 2 -What's new in CXP 14

  1. 1. Andreas Volmer, Sr. Product Manager Tobias Goebel, Dir. Mobile Strategy WHATʼS IN STORE
 FOR CXP 14?# #VOXEOSUMMIT#
  2. 2. RECAP: CXP 13# #VOXEOSUMMIT#
  3. 3. Main Focus: Mobile Web Complete overhaul of mobile app capabilities
  4. 4. Phone Simulator Easy Testing on actual devices via QR Code Dedicated Channel Views Channel-Specific Object Palette HTML5 & JavaScript Code Editor Business Logic CXP Developer
  5. 5. Channel-Specific Editors Web Channel: Voice Channel: Text Channel: Single-Channel Development: Focus on the one channel Multi-Channel Development: Focus on one channel at a time
  6. 6. Give Business Users Control • Add Banners • Control Announcements • (De-)activate Menu Items, Buttons • Re-order Menu Items • Enable Marketing Campaigns • … Realtime Changes – No need to go through App Stores
  7. 7. Google Analytics Integration
  8. 8. •  Improved Expression object editor •  Enhanced HTTP Connector •  Now supports JSON and other REST-style mechanisms •  NuGram IDE v2.3 added for grammar engineering •  Miscellaneous… Other Enhancements http://help.voxeo.com/go/help/vo.cxp13.whatsnew
  9. 9. SO WHAT LIES AHEAD FOR CXP?# #VOXEOSUMMIT#
  10. 10. Main Themes Voxeo CXP 14 Scalability & Security Enhancements Improved SOAP Backend Access Business User Interface 2.0 Mobile Web Enhancements 11
  11. 11. Serving the Service Provider Scalability & Security • Increased support for serving high number of applications deployed in parallel •  Will support thousands of parallel services deployed on one server cluster •  Server startup time will be significantly reduced •  Capacity limited only by memory • Enhanced support of PCI-DSS-compliant environments 12
  12. 12. Increase compatibility of Web Service Connector Improved SOAP Support • SOAP library used in CXP today has some limitations, e.g. no support for WS Security • In some customer projects, the Web Service Connector could not be used for out-of-the-box integration, requiring workarounds • Plan is to replace with a new, state-of-the-art SOAP library 13
  13. 13. Continuing a Success Story Business User Interface 2.0 • Enabling the BUI for business users currently requires developers/admins to access CXP config files • BUI 2.0 will integrate configuration in CXP Developer • Furthermore, BUI 2.0 will: •  Support more fine-grained user access management •  Offer built-in upload of audio files (for IVR apps) and image files (for mobile apps) 14
  14. 14. Making it easier and easier to build compelling apps Mobile Web Enhancements • Deeper integration and support for jQuery Mobile themes and swatches • Making it easy to… •  …add buttons into the title bar (“iOS-style”) •  …add geolocation mapping data into your mobile app 15
  15. 15. Planned for Q4 2014, covering bug fixes, scalability enhancements, and mobile web improvements CXP 13 R1# 16
  16. 16. Feedback? •  Please attend our Product Management Feedback session on Wednesday, 3:30pm 17
  17. 17. @tpgoebel andreas.volmer@aspect.com THANK YOU!# #VOXEOSUMMIT#

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