1. Corporate Credentials

2. • Background
▫ Founded by Dr.Vijay Reddy in the year 2002, Hippocampus is a nice player in IT - BPO space
▫ Headquartered in Bangalore India with sales offices in Delaware , US
▫ Strong presence across major districts in Karnataka , Tamil Nadu , Chhattisgarh etc
• Management Team
▫ Our team members have individually been responsible for shaping and delivering true value added
outsourcing initiatives for several renowned organizations
• Services and Clients
▫ Wide client base across Telecom , BFSI , Govt , Manufacturing etc ..sectors and managing a wide range of
complex business processes including lead generation, data processing , data conversion , customer
management , web hosting , web promotion , web designing , data base solution , software development
and data scanning solution etc.
▫ We currently handle over 1 million voice calls and more than 5 million transactions annually.
An Introduction

3. Clientele

4. BFSI
IT / Manufacturing
Travel & Hospitality
Telecom
Contact Center
• Sales
• Customer Service
• Retention
• Collection
Transaction
Processing
• Application processing
• Data Entry
• Data Conversion
E-Services
• Chat Support
• E-mail services
Application
• User Interfaces
• Application development
• Application maintenance
• Testing
•Enterprise Solutions
• CRM
• Web - enabling
•Support Services
• Reporting services
• System integrations
• 24/7 IT support.
Service Offerings
BPO Technology

5. Value Proposition
Domain ExpertiseIT Infrastructure
& Biz. Continuity
Process
Improvement
Transportable
Delivery Model
 Robust Transition Methodology
 Proactive Risk Mitigating Screens
 Robust customer engagement
model
Established Framework to Realize Benefits
 Well defined Performance Metrics
 Global Clientele delivery
 Fast migration to Production Service
Performance
 Ability to launch new offerings/ locations
 Robust IT & Telecom infrastructure
 IP & Data Privacy
 Tool based environment
 Quality Embedded into
Operations
 Driven by Process Innovation &
Improvement
 Established Productivity Roadmap
People, Processes
& Practices
Risk Mitigating
Transition and
Governance
Methodology
 Extensive vertical / domain Knowledge and
Expertise
 Ability to hire broadest skill
set… at fastest pace
 Multi-lingual support
 People Development &
growth initiatives…career
pathing process well defined
 Low Attrition as compared
to the Industry

6. Tools Based Environment
• CMS which sits on an EPBAX, captures call information such as, Average Talk Time
(ATT), Average Speed of Answer (ASA), AHT, Productivity, etc. and generate real
time reports
• Management Information Systems (MIS) capture information such as knowledge
retention, uptime, attrition, etc.
• Call Recording & Monitoring Software (Voice Loggers)
• Workflow Application for volumes handled, productivity , variance and
compliance to Turn Around Time.

7.  Consistently achieved the targets.
 Increased productivity by more than 75%
 Ramped up from a pilot of 5 FTE’s to 45 FTE’s within 5months
 Quality scores for lead transfer and closure has been the
highest among all other vendors.
 Lead to efficiency ratio been 87% consistently
 No. of FTEs: 40 FTE’s
 Profiling
 Lead Qualification
 Appointment Setting
Processes Handled
Benefits
Case Highlights
Case Study – Leading General Insurance Co

8. • People
▫ Profiling, Recruitment, Management, Development
▫ Training – Soft skills, process training, process documentation
• Process
• Transition and process knowledge - Best practices sharing, Change management.
• Operations - SOPs, Floor Management, Reporting, Escalation process.
• Technology
• Data infrastructure – CRM, Workflow Management, Reporting Tools
• Voice infrastructure – TDM, VOIP, CTI, IVR, voice loggers
• CRM solutions for all clients
• Infrastructure
• Best-in-class facilities
• Suited for BPO environment
Key Expertise

9. Thank You