1. Cloud Phone 365
Cloud-based phone system
with enterprise-grade
calling features for small
business customers.

2. Phones are a Critical Decision
“Telephony continues to be a critical form of
communication, coming in second to email, but still
consuming 60 minutes of the typical user’s
workday.”
– Osterman Research
"90% of US consumers prefer to resolve their service
issues by telephone, compared to face-to-face
interactions (75%) and Web/email (67%)"
- American Express 2011 Global Customer Service Barometer
Choosing a phone system is one of the most
important decisions your business will make.

3. Agenda
1. The true purpose of your phone
system
2. Introducing Cloud Phone 365:
enterprise-grade features
3. Why choose Cloud Phone 365?
4. Pricing and packaging

4. A Prospect is Calling. What Happens
Next?
Nobody answers
Stuck on hold
Routed to wrong person
Sent to voicemail
Sale is made
Your phone system shouldn’t just connect your calls.
Its true purpose: to improve the odds that those calls become sales.

5. Introducing Cloud Phone 365:
Enterprise-grade features

6. Phones That Power Your Growth
 Cloud Phone 365 delivers an
enterprise-grade phone system to
small and medium-sized
businesses via the cloud.
 It lowers your costs, helps
employees communicate better,
and ensures a worry-free phone
experience that keeps you
focused on business.

7. Rich Calling Features - Highlights
Fortune 500-style features let you perform like a big
business
• Automated attendant (multi-level) answers and routes calls
• Hunt groups ring multiple people at once
• Click-to-Call connects your phones with Outlook and Lync
• Find Me/Follow Me forwards calls to your mobile and other
numbers
• Call recording lets you record and replay calls on demand
• Conference calling gets multiple people on the same line
• And many more…

8. Rich Calling Features – Full List
Each user receives:
 1 direct dial phone number and 1 extension
 1 conference dial-in number (unique passcode)
 Find Me/Follow Me
 Voicemail and voicemail-to-email
 Caller ID, call waiting, 3-way calling, call transfer, call
recording
Each account gets:
 1 automated attendant (multi-level)
 10 hunt groups
 On-hold music
 Online administration

9. Mobility & Conferencing Features
Mobility lets you do your job from any location
• Automatically forward calls to mobile phones
• Receive voicemails in email
• Make and receive calls on any device using your Hosted PBX
number
• Stop using expensive personal minutes for company calls
Conference calling simplifies collaboration
and reduces travel needs
• Connect up to 20 people on the same line
• Each user gets 1 conference dial-in number (unique
passcode)
• Each user gets 500 free minutes for use during the first month
• No line reservations required

10. Mobility & Conferencing Features
Administration made simple
Cloud Phone 365 admin portal offers broad ease-of-use
as well as granular control over system administration.
• Easily move, add and change users
• Manage all settings, including greetings and hunt
groups
• Add and remove features for individuals or groups
• Provision new phone numbers and services
• Manage multiple offices and remote users
• Enable users to administer their own phones

11. Why choose
Cloud Phone 365?

12. Cost Savings
Preserve your capital and cut your expenses
• Monthly flat per-user rates start at just $14.99
• No hardware to buy beyond the phones themselves
• No charges for software licenses, system
maintenance, features, upgrades, support or
migration
• Cut mobile costs by making business calls without
using personal minutes
• Offload the costs of security and business continuity

13. Reliability
Assuring performance, availability and data
protection
• Leveraging top-tier datacenters
• Datacenters are SSAE16 Type II compliant
• High-availability hardware and network components
• Redundant tier-1 providers, including Level 3, UUnet
and Global Crossing
• Business continuity is simplified because your phones
can be used anywhere there’s Internet access

14. Efficiency
Seamless integration of voice, presence, chat,
data, applications, and other technologies
that help drastically improve your
communication processes and business
productivity.
Work more efficiently…

15. Obsessive support
Knowledgeable customer care team is
readily available to help
• Replace broken phones next day
• Configure and monitor phones remotely
• Contact support by chat, email, web, and phone.

16. Onboarding and Migration
A simple move into the cloud
• You’re ready for business the moment you plug in
your phones
• We port over your current numbers, including toll-free
numbers
• We set up and train your users
• We work at your direction
• You dictate the pace

17. The Best Choice for your Phone System
Cloud Phone 365 vs. On-Premise VoIP Systems
• Easier to manage via online control panel
• Easier to scale—no need for technicians
• No capital expenditure beyond the cost of the phones
• No maintenance, licensing, upgrade or telco costs
• Higher reliability with enterprise-grade datacenters,
providers, hardware and software
Cloud Phone 365 vs. other hosted systems
• Faster setup
• Obsessive Support
• Simple administration with our User Portal

18. Packaging and Pricing

19. Pricing & Plans
“We went through a tremendous number of local
Telephone Providers before finding Cloud Phone 365.
Now that they are here, our search is OVER! It has been
smooth sailing ever since they came on board.”
– Dr. Matthew DiAndreth DMD | Precision Endodontics

20. Recommended Phones
Powerful and customizable
Best for those who need to adapt their
phone to their processes.
6-Line
Yealink
$110.00 each
or $9/month
12-Line
Polycom
$225.00 each
or $19/month
These Yealink and Polycom phones span the spectrum of your employee needs.
No installation required — just connect them to the Internet and start calling.
Basic and affordable
Ideal for the average employee’s
calling needs.
2-Line
Yealink
$60.00 each
or $5/month
6-Line
Polycom
$170.00 each
or $14/month
Advanced
Perfect for receptionists, executives
and other power users.
6-Line
Yealink
$350.00 each
or $25/month
16-Line
Polycom
$450.00 each
or $35/month
Polycom Soundstation IP6000
Provides quality and clarity for most
small-scale meetings
$795.00 each or $65/month
Conference phone
Yealink Video Phone
Unified with audio, video, applications, the
VP530 is a powerful business video phone.
$260.00 each or $22/month
Video phone