Voxeo Summit Day 1 - Prophecy log search

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The Top 5 Searches and Built-in Voxeo Prophecy Reports

Andree Mora, Voxeo Manager
Customer Obsession Support

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Voxeo Summit Day 1 - Prophecy log search

  1. 1. Presented by Andree Mora Manager of Customer Obsession Support PROPHECY LOG SEARCH Finding the log of your life
  2. 2. Log Search is a log, monitoring and reporting tool. It crawls Prophecy logs and indexes it in a searchable repository from which it can generate graphs, SQL reports and alerts. It is included in every Prophecy installation as long as you install it in “SERVER” mode. What is Log Search? 3
  3. 3. Key words to search for • ERROR • FAILED • CallerID *4074730942 • Fetch • CalledID sip:1234@127.0.0.1 • SessionID Combine and find THE LOG CONNECTION 4
  4. 4. Keywords, phrases, and wildcards • Boolean searches = faster results (AND, OR, NOT) • Make your searches specific and limit the time range for best results • And I quote “Don’t quote if you can avoid it” • Need speed? Install SSDs for your indexers “Do not look where you fell but where you slipped.” -PROVERB HOW TO FIND IT FAST 5
  5. 5. What is the maximum calls I have had per hour? (Central Session Created) OR SESSION_END | transaction sessionid startswith=Created endswith=SESSION_END maxspan=1h| concurrency duration=duration | stats max(concurrency) 6 MaxConcurrent Calls
  6. 6. 7 MaxConcurrent Calls
  7. 7. How many inbound calls per hour have we had? call summary direction=in status=success | stats count by callerid 8 Inbound/Outbound Calls Per Hour
  8. 8. 9 Inbound/Outbound Calls Per Hour
  9. 9. How many calls am I getting to each DNIS every hour? call summary direction=in status=success | stats count by calledid 10 Call Stats Inbound Answered Calls per DNIS Per Hour
  10. 10. 11 Call Stats Inbound Answered Calls per DNIS Per Hour
  11. 11. How many call setups per second am I running? call_start platformtype=CCX callDirection=outbound | bucket _time span=1s | stats c by _time | stats max(c) 12 Peak CPS
  12. 12. 13 Peak CPS
  13. 13. CDR call summary | table status, calledid, callerid, sessionid, host, duration, start, end, direction, status 14 I Need a Call Detail Report
  14. 14. 15 I Need a Call Detail Report
  15. 15. Fetch complete fetchtimems | rex field=_raw "fetchtimems=(?<metric>d+)" | rex field=_raw "https?://(?<webserver>[w.-]+)" | timechart limit=5 span=10m avg(metric) by webserver 16 HTTP Fetch Times By Webserver
  16. 16. 17 HTTP Information
  17. 17. 18 Call Failures on Initial CCXML doc Couldn't initialize I/O resource from first document platformtype=CCX | rex field=_raw "https?://(?<webserver>[w.-]+)" | timechart span=10m count(webserver)
  18. 18. 19 HTTP Errors
  19. 19. Want more? Log Search Documentation • http://help.voxeo.com/go/help/prophecy.p13.co mmander.analyzing.logsearch.overview 20
  20. 20. Q&A THANK YOU! Andree Mora amora@voxeo.com

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