To Allow BYOD or Not?That is the Question!!            Gerald Beaulieu            Director, Product Marketing            K...
Agenda• Licensing Update• Mobile Device IT Challenges• Process and Policy Considerations• Kaseya MDM Overview• Your questi...
Kaseya Agent License Update       An Agent is an Agent!
Mobile Agent License Options• Short Term (Pre 6.3)  – Transfer Unused Agents to Mobile Pool  – Purchase Mobile Agents at S...
The User Perspective• “I love my iPhone, iPad, Droid,…!”• Easy and Faster User Interface• Access from anywhere at anytime ...
IT Challenge: Visibility• Having visibility of all devices on the  network, including mobile devices• Enables IT to perfor...
IT Challenge: Provisioning• E-Mail Configuration• Wi-Fi Configuration• Manual remediation and “one-offs”• Filling up Help ...
IT Challenge: Security• Need to ensure devices are secure yet  still enable productivity• Should employees be allowed to r...
IT Challenge: Managing Lost Devices•   Sensitive company information•   Remote wiping capability•   Tracking ability tells...
This Begs the Question(s)…• What is your Mobile Company Policy?• Is it Different by role?• What Device Type is More Reliab...
Why MDM?• Comes down to five philosophical points:   – IT will become a facilitator of technology   – IT will ensure it is...
Why efficient MDM?• When you are managing hundreds or  thousands of these devices, you need  MDM to work quickly and accur...
MDM Advice• Dont Activate BYOD or Purchase  without knowing management options  – You better have a plan first.• Incorpora...
Top Ten MDM processes• Activation   – Associate device with your environment.• Enrollment   – Associate device to account ...
Top Ten MDM processes (continued)• App Updates   – Establish process through which devices are kept up-     to-date• Backu...
Integrated Mobile Device Management – KMDM          Agenda•   Phone registration•   HW & SW audits•   Device tracking•   O...
Hardware and Software Audit
Track Single Mobile Device
Locate Multiple Mobile Devices
Over-The-Air Provisioning• Email Profile   – POP, Gmail, Exchange• WiFi Profile• Security Profile   – Password structure• ...
Contact Backup and Restore
Managing Lost Devices
KMDM Supported Devices• Apple iPhone & iPad (iOS)• Android Smartphone and Tablet• Blackberry
Next Steps• Transfer Portion of Unused Agents to  Mobile• Initiate a Pilot Program  – By Department  – By Role• Create Com...
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Kaseya Connect 2012 - TO ALLOW BYOD OR NOT, THAT IS THE QUESTION!

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You get the same questions every day from your clients or employees. "I just bought this cool new phone. Do you think you can help me connect up to the network... Is it OK if I access email and connect these apps to our systems?" What kind of policy should you set? Should you force mobile tracking? What if they lose their device and there is sensitive information on it? Join us for this session as we review the key security challenges and user concerns and how to enforce business policies while providing additional user productivity with mobile devices.
Presented by: Gerald Beaulieu, Director of Product Marketing

Published in: Technology
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  • Increase in mobile devices + Increase in support expectations + Increased support costs + Frozen or reduced budgets + Reduced staff
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  • Kaseya Connect 2012 - TO ALLOW BYOD OR NOT, THAT IS THE QUESTION!

    1. 1. To Allow BYOD or Not?That is the Question!! Gerald Beaulieu Director, Product Marketing Kaseya
    2. 2. Agenda• Licensing Update• Mobile Device IT Challenges• Process and Policy Considerations• Kaseya MDM Overview• Your questions throughout
    3. 3. Kaseya Agent License Update An Agent is an Agent!
    4. 4. Mobile Agent License Options• Short Term (Pre 6.3) – Transfer Unused Agents to Mobile Pool – Purchase Mobile Agents at Standard Cost• Long Term (Post 6.3) – All Agents in one License Pool – Purchase Agents to one pool
    5. 5. The User Perspective• “I love my iPhone, iPad, Droid,…!”• Easy and Faster User Interface• Access from anywhere at anytime – Great for Travel• “You have got to use this App!” – Line of business – Customer and Partner Collaboration – Remote Meetings – Sales Enablement 5
    6. 6. IT Challenge: Visibility• Having visibility of all devices on the network, including mobile devices• Enables IT to perform better auditing• Mobile devices have as much access to the network as PCs and laptops• Mobile devices traditionally have been “outside the fence”
    7. 7. IT Challenge: Provisioning• E-Mail Configuration• Wi-Fi Configuration• Manual remediation and “one-offs”• Filling up Help Desk Queue’s• Lack of Efficiency
    8. 8. IT Challenge: Security• Need to ensure devices are secure yet still enable productivity• Should employees be allowed to run network apps?• Are devices safe from hacking, nefarious activity?• Are devices password-protected?
    9. 9. IT Challenge: Managing Lost Devices• Sensitive company information• Remote wiping capability• Tracking ability tells you where device is• Lack of Alarming and Alerts
    10. 10. This Begs the Question(s)…• What is your Mobile Company Policy?• Is it Different by role?• What Device Type is More Reliable?• How Do I get my Users to Buy Into It?
    11. 11. Why MDM?• Comes down to five philosophical points: – IT will become a facilitator of technology – IT will ensure it is providing and securing data for the people it intends. – IT will configure devices will access to all of the resources it provides. – IT will provide users with tools they need for how they use devices. – IT will know what’s on the devices, and that they are secure.• Changing the way we look at users – IT used to be gatekeepers; now it’s more collaborative
    12. 12. Why efficient MDM?• When you are managing hundreds or thousands of these devices, you need MDM to work quickly and accurately.• Efficient operation frees up staff for other tasks• Provides peace of mind. – Solution can offer reporting with regard to usage, software downloads, licensing, etc. – Management of lost or stolen
    13. 13. MDM Advice• Dont Activate BYOD or Purchase without knowing management options – You better have a plan first.• Incorporate MDM into overall workflow• Make time to establish a pilot program• Be patient
    14. 14. Top Ten MDM processes• Activation – Associate device with your environment.• Enrollment – Associate device to account and bring it under management.• Configuration – Apply policy via profiles• Inventory – Set up the ability to know where devices are and what they contain.• Security Management – Set up ability to lock, remove passcode or wipe device.
    15. 15. Top Ten MDM processes (continued)• App Updates – Establish process through which devices are kept up- to-date• Backups – Back up device to computer and computer to off-site location• Restore – Establish protocols for bringing devices back to previous state• OS Updates – Be ready to mandate OS upgrades• Educate User on Policy Enforcement – Help them understand the “Why”
    16. 16. Integrated Mobile Device Management – KMDM Agenda• Phone registration• HW & SW audits• Device tracking• OTA Provisioning• Contact Backup & restore• Managing lost devices
    17. 17. Hardware and Software Audit
    18. 18. Track Single Mobile Device
    19. 19. Locate Multiple Mobile Devices
    20. 20. Over-The-Air Provisioning• Email Profile – POP, Gmail, Exchange• WiFi Profile• Security Profile – Password structure• Check-In Profile – WiFi Only – Time and Distance• Default App Profile
    21. 21. Contact Backup and Restore
    22. 22. Managing Lost Devices
    23. 23. KMDM Supported Devices• Apple iPhone & iPad (iOS)• Android Smartphone and Tablet• Blackberry
    24. 24. Next Steps• Transfer Portion of Unused Agents to Mobile• Initiate a Pilot Program – By Department – By Role• Create Company Mobile Policy – What is the impact to the business if...? – Involve Management• Any Questions?
    25. 25. Thanks!

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