The document discusses how to build an engaged team or "E-TEAM". It outlines three key steps: trust people by displaying competence, caring for their interests, and having high expectations; value people by providing constructive feedback and acting as a servant leader; build a team by understanding unspoken issues, fostering trust and cooperation, showing respect, and encouraging social interaction outside of work. An E-TEAM is a fully engaged team where people feel personally bound and take pride in the organization.

1. MAKING OF AN E-TEAM
VIVEK HATTANGADI

2. An E-TEAM is a FULLY ENGAGED TEAM
Vivek Hattangadi 2Building an E-TEAM

3. Engagement
Has many meanings
Vivek Hattangadi 3Building an E-TEAM

4. Ask a few questions
• Personally and emotionally bound to the organization?
• Take pride in recommending to other people?
• Feel a close attachment to organization?
Vivek Hattangadi 4Building an E-TEAM

5. Three steps to build an E-TEAM
• Trust people
• Value people
• Build a team
Vivek Hattangadi 5Building an E-TEAM

6. Trust people
Display competence and proficiency
Vivek Hattangadi 6Building an E-TEAM

7. Trust people
Care for People
Look after their interests
PYGMALION-GALATEA Effect
Have high expectations
Vivek Hattangadi 7Building an E-TEAM

8. Trust people
Vivek Hattangadi 8Building an E-TEAM

9. Trust people
Vivek Hattangadi 9Building an E-TEAM

10. Value people
Give Constructive Feedback
Vivek Hattangadi 10Building an E-TEAM

11. Value people
Apply the Principles of Servant Leadership
The King [the leader, the VP/CEO in
pharma] shall consider as good, not
what pleases himself but what
pleases his subjects [The field staff
– medical representatives]
The king [the leader, the VP/CEO in
pharma] is a paid servant and
enjoys the resources of the state
together with the people
Chanakya interpreted
for pharma
Vivek Hattangadi 11

12. Value people
Take genuine interest in your peoples interests
Vivek Hattangadi 12Building an E-TEAM

13. Build a team
Understand what is not being said
Vivek Hattangadi 13Building an E-TEAM

14. Build a team
Build trust and cooperation amongst team members
Vivek Hattangadi 14Building an E-TEAM

15. Build a team
Show respect
Vivek Hattangadi 15Building an E-TEAM

16. Build a team
Man is a social animal. Encourage social interaction amongst team members.
Vivek Hattangadi 16Building an E-TEAM

17. Build a team
Spend time with team members outside work, informally
Vivek Hattangadi 17Building an E-TEAM

18. That’s about the E-Team
Now something more!
Vivek Hattangadi Building an E-TEAM 18

19. Edition III of the only book on pharma brand management in Asia and Africa
Vivek Hattangadi 19Building an E-TEAM

20. A book for First-Line Leaders of the Pharma Industry
Has autobiographical sketches of four pharma personalities who rose
from medical representatives to CEOs / MDs
Vivek Hattangadi 20Building an E-TEAM

21. Total Communication
The DNA of Effective Communication
Vivek Hattangadi 21Building an E-TEAM

22. Vivek Hattangadi 22Building an E-TEAM

23. Thank you!
Vivek Hattangadi
vivekhattangadi@theenablers.org / vivekhattangadi@yahoo.co.in
www.theenablers.org
Vivek Hattangadi 23Building an E-TEAM