Customer success executives and leaders look for candidates who can manage large accounts, have career growth initiative, be team players, and are reference-able. To grow in their career, those in customer success should expand their comfort zone, build their brand internally and externally, consume industry information, network and attend conferences, pursue education, and get mentors and feedback. Being valuable also means expanding one's comfort zone, continuing education, being a mentee, getting feedback, learning from mistakes, reading widely, and building soft skills.

1. PRODUCED BY
What Types of Talent Customer
Success Executives Really Need

2. PRODUCED BY
§ Customer Success - What companies are looking for (IC and Exec)
§ What’s going to help you grow
§ How to be more valuable
§ Recap/Q&A
Agenda

3. PRODUCED BY
How long have you been in Customer
Success?

4. PRODUCED BY
2005
2010
2012
2015
2016

5. PRODUCED BY
Execs look for
Customer Success Leadership
CustomerLifecycleManagement
Builder
ProblemSolver
Polished
Leader
Voice
Customer SuccessIC
Managedlargeaccounts
CareerGrowth
Initiative
Beateamplayer
Reference-able

6. PRODUCED BY
Help you Grow
Customer SuccessExec/IC
Expandyourcomfortzone
Brand (Internal/External)
Consumeindustryinformation
Network/Conferences
Education
Mentors
Gettherightfeedback
LearnfromMistakes
READ!!!

7. PRODUCED BY
Help you Grow
Customer Success Exec/IC
Volunteerforthe hard stuff
Gainadeep org understanding
Face yourfears
Don’t dwell inthe past

8. PRODUCED BY
Being Valuable
Expandyourcomfortzone
Consumeindustryinformation
Education
Mentee
Getfeedback
LearnfromMistakes
READ!!!
BuildingSoftSkills

9. PRODUCED BY
Re-Cap

10. PRODUCED BY
THANK YOU

11. PRODUCED BY
Q&A