BYOD at bpost - Tim Groenwals, Technology Innovation Manager at bpost will share his experiences with BYOD. With thousands of potential users, BYOD presents a great challenge for a company like bpost. Tim will explain why the company started with the project, how they approached it and will openly share challenges and successes along the way. (2012)

1. Consumerization of IT –
Bring Your Own Device
Tim Groenwals
Technology Innovation Manager

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6. Setting THE
SCENE
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Generation Y… they arrived

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Reality check : different device for
business use and personal use

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Evolution and Convergence of
Technology

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Stay up-to-date
Work, read, play
Specialized work
Best of both worlds
High performance
Different devices are being used for
different functions and on different
times
Source : Microsoft / Getronics

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Setting the Scene : bpost
•About 1500 plain gsm’s and 500 Blackberry’s
•Lifecycle management challenges
•Employer attraction for new potential hirees
•No data on company SIM cards

12. APPROACH
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Our approach
• From within the ICT Innovation
team, we started a small pilot
with our Dircom
• In a few days, it extended to
senior management
• In parallel we were running a RFP for Mobile Device
Management solution for our Mail business (mobile
devices for postmen)
BYOD-smartdevices BYOD-laptops
(smartphone, tablet)
• We started to create a vision build on 2 pillars :

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BYOD basic model
“Here's Your Own”
Hardware, specs defined
and managed by
company, strict policies
and rules
“Choose Your Own”
Whitelist of allowed
hardware, managed,
possibly less tight
policies and rules
“Bring Your Own”
Freedom of choice for
hardware, relatively
unmanaged, loose
policies and rules
“Own Your Own”
Freedom of choice for
hardware, unmanaged,
barely policies and rules
T
R
U
S
T
F
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E
D
O
M
Source : Microsoft / Getronics

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Bring-Your-Own-Device
Smartphone / Tablet
•Target audience : all employees under the corporate
mobile phone policy
•new employees receive only SIM card, no physical phone
anymore. Data included. No goodie budget.
•Blackberry users (in pilot) : replace BB service by data
subscription (ongoing)
•Security imposed : MDM app, pincode, remote wipe, no
jailbreak / rootkitted device
•Wifi access in HQ
•for employees not willing to join, or need a replacement
device, a small stock of refurbished gsm and blackberry will be
maintained.
•Scope : secure mail, calendaring, “My Documents”, Lync
•Attention : no ICT support for personal devices, only for
SIM card, user-community WIKI available
• Benefits :
•positive employer image and attraction for new hirees
• employee satisfaction
•saving of up to 180 € / device / year for ICT (support,
logistics, user management, device)

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Bring-Your-Own-Device
Smartphone / Tablet
 Final MDM (Mobile Device Management) solution
selected & implemented
 BYOD policy (HR – ICT – Legal) written
 Trial with cloud-based storage ongoing
 Lync setup from BYOD ongoing
 Corporate mobile subscriptions, including data,
under final negotiation
 No single Android is standard
 Final approval Dircom planned

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Bring-Your-Own-Device Laptop
•Target audience : mandatory for all externals
(contractors, bodyshop) and voluntary² for employees
•currently small & limited pilot to test functionalities
and design architecture
•Scope : secure bpost environment (mail, calendaring,
Lync , “My Documents” and business applications) on
personal laptop
•Security : via strong authentication and secured VDI
environment.
•Attention : no ICT support for personal devices, only for
the standardized secure bpost environment, user-
community WIKI available, no offline VDI yet.
• Benefits :
• no delay in onboarding externals
• € savings unclear at this moment
(cost VDI versus cost “managed laptop”)
² to avoid additional tax rulings, little appetite to bring own
laptop

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Bring-Your-Own-Device
Laptop
 Architecture ready
 BYOD policy (HR – ICT – Legal) written
 Business Impact Analysis done, but to be approved
 Calculating business case ongoing
 Printing solution to be defined
 Unclarity about license obligations
 Contract renegotiation with bodyshop suppliers to be done
 Final approval Dircom planned

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The future employee…
… will be able to use his private phone, tablet or laptop to access his mail,
calendar and business applications in a secure way².
² following rules of corporate mobile phone policy. Own laptop mandatory for externals

20. Some final
words
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Enterprise Mobility
• Apart from the vision on “Consumerization of IT”
and BYOD, we discovered the need for an
“Enterprise Mobility” approach as well
• Accountmanagers, client
advisors, fleet, postmen, ….
• Gathering business reqs just
started

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• Cost cutting should never be the main reason to start a BYOD
traject.
• DO NOT assume BYOD is ONLY an ICT-project or ONLY an
HR&O-project.
• Start AS SOON as possible with Mobile Device Management and Network Access
Control implementation to guide the current BYOD culture.
• The security architecture that emerges due to BYOD leads to an IT-infrastructure that is
future ready. ICT wil not only facilitate internal staff, but also external people, as it will
facilitate co-operation with partners and suppliers.
• a complete BYOD traject can be very complex and takes some time before it is realized, but
this only increases the requirement to start the definition of the BYOD policy as soon as
possible. This way, we will be ready as a company to start fishing in the (small) pool of
young talent.
• spend plenty of time to evangelize throughout the organisation. Not all decision-makers are
into new technology, nextgen expectations or benefits.

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Questions ?

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Tim Groenwals
Technology Innovation Manager
bpost
http://www.linkedin.com/in/tgroenwals
@tgroenwals
http://www.slideshare.net/tgroenwa/