1. Hiring Manager,
Monet Pakistan
26-11-2014
Dear Sir,
I am writing to express my interest in your organization Monet Pakistan. With a consistence track record
with achieving a broad range of goals throughout my career, I am convinced that I have the requi red skills
and experience that would greatly benefit your company. I possessed a variety of competencies that set me
apart from the other candidates
Presently I am working in Application & Delivery department of Euronet Pakistan as an Asst. Application
Consultant. My time here has equipped me with a multitude of skills.
I have enclosed with this letter my C.V for your review and consideration. From it you will be able to see that
I have played a crucial role in professionally representing my current employer, and in building relationships
with company’s customers. However what my C.V cannot illustrate is my self -motivation, enthusiasm and
ability to be a positive team player who is strictly adhere to all standard operating procedures and company
guidelines.
Right now I am interested in expanding my professional horizons and in seeking new challenges in the world
of Payment Industry. I would greatly welcome the chance of an interview, where we will have an
opportunity to discuss not only your company’s top priorities but also the performance you can expect from
me.
Regards,
Syed Salman Ahmed
+92345-3331627
Salman_romcb@yahoo.com

2. Curriculum Vitae
Objective
Syed Salman Ahmed
S/O Syed Noor-udd-din Siddiqui
Karachi, Pakistan.
Mobile: (+92345-3331627) Skype: syed_salman.
Email: Salman_romcb@yahoo.com
khayar_ali@yahoo.com
To work for a progressive organization in a highly motivating and challenging environment that provides
the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal.
Work / Professional Experience
Department: Application & Delivery
Position: Asst. Application Consultant
Duration: November 2013 to Continue
 Provide second level client support for System Integration Testing (SIT), User Acceptance Testing (UAT)
and production issues
 Attend to users' general queries regarding system functionality and Co-ordinate defect fix schedule to
ensure the smooth running and completion of SIT and UAT cycle.
 Resolve issues by utilizing excellent customer service skills, problem solving skills, and technical
thinking/reasoning skills following established support process
 Provide concise details to development team for further analysis and resolution if not able to identify
root cause.
 Accurately document all customer issues and resolution steps for further tracking.
 Analyze each support request for root cause, determine if the issue could be prevented by changes in
the software or business processes, and outline change recommendations to minimize reoccurrences
and severity.
 Define and execute test scenarios
 Technical support related to ATM, POS and Cards.
 Testing and certification of International POS/ ATM via simulator of MasterCard, Visa and CUP
 Daily Settlement & Reconciliation processing, which includes Reports and Extracts of Controller.
 Business Enhancements Implementation and Integration with Financial Applications
 Go-live preparation and coordination with Operational and Production Support
 EMV (Credit/Debit) Issuing, Acquiring and POS Device Certifications support.
 Work on Ecommerce like MIG, UPOP, Cyber Source
Department: Operations & Customer Support
Position: Asst. Customer Support Analyst
Duration: March 2012 to October 3013
 Perform the Level 1 support for client-facing systems and banking applications, including AS/400,
processor links, ATM's, servers- windows and internet applications
 Perform monitoring and operational management functions for associated hardware and software
within the processing environment
 To escalate immediately problems that cannot be solved by the Monitoring Center.
 Banking Applications Support –and backup on AS/400 Test and Production environment.
 RHF / CHF & Suspect file process for member banks.
 CMS (Card Management System) Handling Card Blocking & Activation Perform
 VISA, MasterCard, CUP International Settlement (include Incoming and outgoing Chargebacks).
 Provides training / guidelines to newly hired staff customer support analysts.
 End Of day for member bank on Controller.

3. Projects
 MasterCard Internet Gateway System (MIGS): E-Commerce acquiring for MasterCard/VISA
cardholders and to certify the clearing (Base II & IPM) against transactions performed on
supported merchants and merchant definition to merchant payout setup
 HBL POS Acquiring: Local and international VISA, Master Card and CUP acquiring
 Acquirer Device Validation Toolkit (ADVT) for HBL Bank Pakistan and MCB Bank Pakistan
 Network Interface Validation (NIV) for MCB Bank Pakistan
 MTIP for MCB Bank Pakistan
 Money Send
 Visa Money Transfer
Academic Credentials
Institute Degree Major Subjects
University of Karachi
UBIT (Umair Basha Institute
Of Information technology).
MBA
BS
Finance
Software Engineering.
(CGPA 3.0, 2011)
Skills
 ITM 4.3 (Integrated Transaction Management)
 Query Building – (AS/400), ISO 8583
 Card Issuing and Acquiring. IBFT. Utility Bill Payment
 IBM – AS/400 (Operations) / Operating System – OS/400
 VISA / MasterCard & CUP Settlement Process, Base II and Chargebacks processing
 VISA, MasterCard & China Union Pay Issuing/Acquiring (Debit, Prepaid, EMV, Magstripe)
 VISA, MasterCard and China Union Pay Acquiring programs (ATM, POS, MIGS)
 EFT simulator & utilities like VTS, MDFS, MAS, MCPS Simulator TDG, Pre-Edit Package
Certification
 MasterCard Operation & Technology (Settlements and Charge Back process)
Area of Interest
 Financial Payment schemes
Other Skills
 Analytical mind set and problem solving approach
 Ability to quickly identify and describe complex issues to differing audiences
 Excellent verbal and written communication skills
 Client-orientated with a calm, reassuring, and confident demeanour
 Ability to organize materials with minimal direction
 Flexible and Adaptive
 Professional appearance

4. Achievement in Euronet Pakistan
 Best performance and achievement award 2012
Personal Particulars
Date of Birth June 21th, 1986
Religion Islam
Marital Status Single
N.I.C. No. 42101-5688850-3
Nationality Pakistani
Languages Proficient in English and Urdu
Other Interests  Reading, Swimming and communicating people.