1. OSAMA EL SHEBLY
Benha - Qaliobia  +2 01123834353
 oshebly@yahoo.com
 oshebly15@gmail.com
Objectives
I am seeking a competitive and challenging environment where I can serve your organization and establish
a career for myself.
Education
Cairo University, Cairo, Egypt
Zagazig University, Egypt
Bachelors of Commerce,
Bachelor of Science and Education,
Graduating September 2014
Graduated June 2003
Business Administration Dept.
Science & Education Dept.
Employment History
Union National Bank, Cairo, Egypt
Officer Operation, January 2011 - Present
Card Services Dept. & Alternative Delivery Channels
Work Performed:
Card Service Department:
 Handle the issuance of both credit & debit cards.
 Receive card application and review the same for completeness and compliance to Bank
Policies and Procedures
 Take necessary action to record cardholder data on Card Management System.
 Securely receive, store and handle cards and PINs that are received from card/PIN
production team.
 Prepare the daily reconciliation report of cards and PINs produced.
 Ensure that cards and PINs are in a segregated, secure environment while in custody of
CSD in accordance with Bank Policies and Procedures
 Dispatching Cards/PINs to branches/courier.
 Follow-up with branches/courier to ensure that cards/PINs were successfully delivered to
cardholders.
 Handling undelivered cards/PINs in accordance with Bank Policies and Procedures
 Handle Maintenance of both credit & debit cards.
 Handling card activation requests in accordance with Bank Policies and Procedures.
 Process all card replacement within SLA and as per Bank Policies and Procedures.
 Check and ensure limit enhancement and card approval is been processed within SLA and
as per Bank Policies and Procedures.
 Ensure closure of cards and updating the same to filling.
 Ensure proper track keeping and controlling activities and comply with the SLA.
 Co-operate with CSD staff and bank staff in branches/other departments to handle customer
inquiries/complaints to ensure maximum cardholder satisfaction.

2.  Keeping track of the same soft copy and hard copy of all documentation for future reference/
retrieval and for audit purposes.
 Perform any other tasks assigned by line manager
Alternative Delivery Channels:
 Assist the Channel Manager in implementing business e-strategies aimed towards increased
services of the non-branch distribution channels.
 Responsible for preparation of site visit report, site preparation, lease agreements, site approval,
vendor communication, plan, track & monitor progress and provide business update pre/post
implementations.
 Conduct channel comparison with competitor offering on services, promotions and special
offerings on e-channels and update Business Managers.
 Coordinate with users to determine the business needs for automation, evaluate business
requirements and present the same to in a non technical manner.
 Responsible for operational efficiencies of ATMs with respect to:
 Analyzing reported downtime and suggesting ways to minimize the same.
 Review cash replenishment services outsourced for off-site ATMs. Identify gaps &
recommend best solutions.
 Incorporate these services as & when services are provided by vendor for off-site ATMs.
 Suggest way forward with regard to obsolete ATMs and/or possible redeployment of ATMs
based on service, location or possible buy-back option with vendor.
 Prepare cost sheet analysis for new ATM installations to seek management approval.
 Liaise and be the key point of contact for all e-channel needs with IT and vendors.
 Responsible for the smooth operations of all (24 X 7) ATMs
 Responsible for coordination & installation of new ATMs or replacement of ATM’s as agreed in
the strategy document. Arrange relocation/ move of obsolete ATMs to warehouse with due care
& protection.
 Ensure proper system release processes are adopted and are duly signed by concerned
business managers.
 Monitor & update of Channel operations – Both Onsite and offsite. Escalate issues to respective
business heads and seek early resolution.
Union National Bank, Abu Dhabi, United Arab Emirates
Associate Operations, April 2006 – December 2010
Operation Division - Head Office
Work Performed:
Islamic Banking Dept.:
 Processing Islamic products after checking implementation of procedures and Sharea principles
which is the major drive for Islamic products.
 Processing the outward remittances ((foreign- local)) currencies and bulk payments.
 Issuing Pay Orders and Drafts cheques.
 Handling all internal transfer.
 Processing inward and outward salaries through WPS system.
 Signature scanning.

3.  Posting and processing Post dated chq, inward clearing, outward clearing cheques and foreign
currency cheques.
 Execute customers standing instructions.
Central Processing Service Dept. (CPSD):
 Handling all internal transfer
 Processing the outward payments
 Processing the outward remittances ((foreign- local)) currencies
 Preparing Pay Orders and Drafts cheques
 FX deals processing (MT202 & MT300).
 Processing local bills discount ((LBD)) and loans cheques
 Processing inward and outward salaries
 Signature scanning
 Posting and processing Post dated chq, outward clearing chq and foreign currency chq.
 Process daily inward clearing cheques on Image clearing chq system (ICCS)
 Monthly reconciliation for PDC cheques
 Posting inward remittance which has been received from other banks
 Execute customers standing instructions.
 Process Loan repayment and loan disbursements.
Professional Skills
Computer
Professional Computer skills
Windows, Microsoft Excel, Microsoft Word as
well as a good use of the Internet
Personal
 Speaking English and Arabic fluently
 Analysis of excellent and good communication
 Good appearance
 Able to lead a team to achieve targets
 Flexibility in working hours.
Qualification & Certification
 E- Banking
Egyptian Banking institute - Cairo, Egypt
 Anti Money laundering & Know Your Customer (AML & KYC)
Union National Bank - Training Center, Abu Dhabi, United Arab Emirates
 Islamic Banking
Emirates Institute for Banking & Financial Studies, Abu Dhabi, United Arab Emirates
 Banking Products and Operations
Emirates Institute for Banking & Financial Studies, Abu Dhabi, United Arab Emirates
 Computer Training, MS WINDOWS & MS Office
New Horizon, Abu Dhabi, United Arab Emirates
Recommendation
References and all supporting documents and certificates are available upon request.