1. SHAIKH ZAMEER NISAR SULEMAN BLDG, 3rd FLOOR,
ROOM NO 50, NEW MILL ROAD.
KURLA (W), MUMBAI – 400070
MOBILE NO: 9773503600/8898293318
Email ID: shaikh.zameer1989@gmail.com
CURRICULIM VITAE
OBJECTIVE
To work in dynamic environment where there is a scope of challenges and opportunities to
perform well which will have a way for excellence and growth in career to be an integral part of
the growth oriented corporated team.
EDUCATIONAL QUALIFICATION
 B.COM:1st class with73.14% in 2012 from Mumbai University
 HSC: 2nd class with 58.33% in Mumbai board 2009 from Mumbai board
 SSC:2nd class with 53% in 2007 from Nios Board
COMPUTER LITERACY
 Knowledge of EXCEL.
 Oracle Database (SQL server)
 Knowledge of PowerPoint, Paint(EDM)
WORKING EXPERIENCE
 Worked in FIS (FidelityNational Information Service) from Dec 2012 to Dec-2013 has
an MIS Executive Assistance and Help Desk Coordinator
 Worked in FIS (Fidelity National Information Service) from August 2014 to Jan-2016
has an MIS Executive Assistance and Help Desk Coordinator
 Worked in RCI Cash management Services pvt ltd as a Team Leader from Jan 2016 to
July 2016.
JOB PROFILE (FIS)
WORKED AS PART OF ATM MONITORING TEAM
 work is to monitor switch transactions of Cash tree & Banks network
 Preparation of daily MIS i.e. Daily Dashboard for Pan India.
 Check out the transaction details using PL/SQL queries using TOAD Software.
 Give update to each and Daily Everyone who concerned with the call, Maintain a -
downtime for each bank.

2.  Generate the Daily reports of transactions of all banks and mail them to appropriate
Recipients.
 Uploading Bank Files which contains ATM Card Nos. in bulk quantity to make changes in
the status or account Nos. of the cards.
 Change status of ATM Cards (Activate or Deactivate them).
 .Handling Inbound and Outbound calls that include calls for Hot listing cards, ATM
 Updates or Issues by Banks/Representatives/Custodians/Vendors, Other request Calls from
Banks/Customers/Representatives/Custodians/Vendors, Card man related calls and other
application related calls.
 Dispatching & Follows Up of Calls for their Earliest Resolution
 Manual Logging of Calls by Proactive Calling / Complaint Received via Mail
Outbound Calling in case of Cash Related Issues
 Resolve all the network as well as hardware problems of ATM’s.
 Follow the ATM on daily basis.
JOB PROFILE (RCI)
 Work daily on Excel, Use V-lookup and Pivot table for maintaining daily MIS reports.
 Work on Penalty Report for weekly and monthly report to verify the deduction of
customers.
 Analyzing ATM’s in order to reduce the faults that occur in the ATM’s
 Maintaining daily MIS reports for ATM’s to reduce the fault.
 Handling Customer and Bank escalation on calls and emails,
 Working on CRM Cogent Software to see the number of calls in portal.
 Follow up for some serious issues regarding ATM’
 Coordinating with Customers and Bank on daily basis
 Maintaining Penalty report received from customer for every month
 Coordinating with internal Cash team for cash loading in ATM’s
 Preparation of Month end reports for onward reporting to top management.
 Interacting with cross functional teams to achieve desired results.

3. PERSONAL DETAILS
DATE OF BIRTH : 1st December 1989
MARITAL STATUS : Married
NATIONALITY : Indian
CASTE : Muslim
RELIGION : Islam
STRENGTHS
Good Grasping power, Sincere & Hardworking, Good Communication Skill
LANGUAGES KNOWN
English, Hindi, Urdu
DECLARATION :
I hereby declare that above furnished details are true to the best of my knowledge and belief.
Date:-
Place:MUMBAI
(ZAMEER)