1. Mohammad Iqbal
Flat No. 15-16 Dawoodi House 2nd
floor
Near SIUT Hospital Karachi-74200
Cell # 03333114048
iqbal323@live.com
Customer Service Manager
Career Objectives:
A highly dynamic, organized and skilled Asst.Service Manager with diverse knowledge of operating
services department. Seeking a position as Asst.Service Manager to utilize my skills and experience in a
renowned organization.
Professional Strengths:
Assigned the tasks of handling customer queries, feedback, complaints and request
Assigned the tasks of providing timely responses to the queries and complaints of customers
Responsible for maintaining and developing relationships with external and internal clients
Assigned the tasks of preparing day-to-day activities of customer care department
Handled the tasks of recording and scrutinizing the complaints received from customers
Responsible for providing administrative support to customer service team
Researched and complied answers to provide information to customers
Provide technical assistance and gave suggestion to meet customer’s expectations
Responsible for preparing, maintaining and analyzing data
Handled the tasks of contributing to other functional responsibilities of the organization
Area of Expertise:
Customer Service Management
Complaint Handling and Resolution
Customer Satisfaction Enhancement
Front-End Supervision
To contribute my Customer Service skills in solving complex customer problems
Familiar with basic operating systems like Microsoft outlook, office and the Internet
Professional Experience:
Assistant Service Manager
Advance Telecom Pakistan
Duration: Feb 2008- Dec 2015
Possess eight years of professional experience in the mentioned field
 Highly proficient in handling customer care service
 Possess excellent communication and interpersonalskills
 Analyzing and coordination with Dealers, Sales, CSR and Lab Department
 RMS (Repair Management System)
 Stock and Inventory Management
Educational Qualification:
PGD in Information Technology from NED University Karachi in the year 2002.
Bachelor’s of Arts in Economics from Urdu University Karachi in the year 2001.
Other Course:
Two years Diploma in Computer Science from PETROMAN Training Institute Karachi in the
year 1996.
Personal Profile:
Date of Birth: 17-Aug-1972
Nationality: Pakistani
Religion: Islam
Marital Status: Married