1. Resume
Page 1 of 4
Sarath P Raj 3/31, Orandiamman Kovil Street,
Dhandeeswaram,
Velachery,
Chennai 600 042.
Mobile: +91-9884392212
Email : sarath.p.raj@live.com
Objective:
To utilize my ability and skills to obtain a challenging position in operations and thereby enhance
my knowledge in a dynamic and challenging environment that would provide scope for professional and
personal growth.
Professional Experience:
1) Accenture Services Private Limited
Nov ’13 – Till Date
Designation: Warranty Project Analyst (Data Analytics) (Aftermarket Services)
Job Summary:
Warranty Operations for an aeronautical engine manufacturer client provides solutions for
claims raised by its dealers throughout the world. Claims are paid based on Assessor’s knowledge and
experience and with reference to few documents like repair procedure, Warranty manual, Parts
catalogue, technical helpline, special approval and market profile. Providing data analytics solutions to
whole aftermarket team.
Responsibilities:
 Management Information System (MIS) Reports for Warranty Division, Supply Chain
Management
 Adjudicate (Pay/Return/Reject) warranty claims allotted on a daily basis as target.
 Adjudicate high value (Engine) claims on request depending on daily currency outflow.
 Proactively investigated all unpaid claims. Correcting or appealing them within strict time
constraints.
 Clearing all the errors when the claims are being sumbitted by the authorized service centres.
 Planned, directed and controlled all MIS activities in order to meet the information
requirements of our client and staff services
 Preparing daily metrics, individual metrics and publish them on daily basis
 Preparing PowerPoint Presentations for Weekly and Monthly client calls
 Transferred MS-Excel and PowerPoint skills to the team through classroom training
 Prepared macros in SAP Business Warehouse database to extract reports on daily basis, which
saved huge amount of time in manual consolidation
 Integrated and implemented claim reporting system and shared the e-claim status with clients
on daily and weekly basis

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 Implemented OPR Report and shared with clients every month, which gives the overall status
of the team’s performance in broad manner
 Responsible for all kinds of Visual Displays in team floor
Projects Initiated:
 Travelled to Canada to implement the reporting system for Overhauling Shops & DOFS.
 Made a Macro based SAP automation for Contract Creation.
 Created SPOT request form
 Helped in creation of SPOT Costsheet
 Created SAP Automation for activation of engines
 Helped client in creation of WIM 7 document
 Helped in Master data c-lean-up activity
 Automated WQM Ticketing Automation
 Automated EHS Weekly & Monthly report
 Created SAP Automation for FR calculation for ROCS team
 Created SAP automation for bulk closing of open DMR’s
 Created SAP automation for Vendor part addition
 Helped in automation of Productivity file
 Created SAP automation to fetch the status of SO numbers from SAP
Achievements
 Received “Numer Uno” award for Outstanding Performance during the months of Jan’14 &
July’14.
 Received “Addo Ignito Award” award for collaboration & Knowledge Sharing.
 Received “Good Samaritan Award” award for Q3 FY15.
2) Allsec Technologies, Chennai
Feb’ 12 – Nov ‘13
Designation: Senior MIS Officer
Handling MIS Reports for Europe, Americas and Asia-Pacific Region.
Responsibilities:
 Client reporting (Daily, Weekly and Monthly) and day-to-day interaction.
 Internal Reporting for the Management by way of collating historical data and suggesting steps
for improvement in the performance.
 Analysis of Downtime, overtime and Production hours to reduce costs and improve productivity.
 Responsible for analyzing trends and daily MIS to Track Leakages in the System
 Stakeholder Analysis and Management
 Reporting and database structuring for MIS function
 Billing & Invoice
 Responsible for Analyzing and adjusting staffing to maximize efficiency and SLA’s (Service
Level Agreements).
 Identifying the opportunity to generate more revenue for the organization by augmenting
overtime based on high callcontact volume.
 Capacity Plan for right sizing of campaigns
 Preparing process for critical MIS activities within team as per organization guidelines and
make sure team adhere these process.
 Analyzing, Updating and maintaining daily status of Agents Performance, Campaigns
Performance, Performance Target, Performance Target Achieved, Performance Target Variance,
Revenue Target, Revenue Target Achieved, Revenue Target Variance for all the Campaigns
including some inbound & backend Campaigns.
 Analyzing, Suggesting and implementing new methods to improve the Performance (agents,

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leads. etc), revenue and maximum utilization of seats based on Hourly Reports, Agents
Performance Report, Campaign Performance Report, Client Specifications Etc
 Automating the Daily Reports
 Interacts with client managers (On-site) to ensure business is carried out ‘as-usual’
Achievements
 Received “Outstanding Performance” during various transitions
Trainings:
 Diploma in Computer Applications
 Trained on SAP R/3
 Trained and Certification on CAM/CAD
 Presentation Skills
3) Allsec Technology Ltd
Nov ’09 – Jan ‘12
Profile
Designation: Customer Support Executive
 To resolve complaints for the customers of a leading Telecom operator
 To provide waiver for the customer if it is charged without customers concern To allocate the
calling data for the Outbound Executives.
 To analyze the customer growth for the Telecom Operator and send the report on weekly basis.
Education Details:
1) B-Tech in Mechanical Engineering from Kerala University, Mohandas College of Engineering and
Technology, 2009
2) Passed H.S.C from Fatima Convent Higher Secondary School with an aggregate of 73%
3) Passed S.S.L.C from Fatima Convent Higher Secondary School with an aggregate of 76%
Skills
 Working knowledge in SAP R/3
 Strong analytical skills; ability to analyze and interpret information in multiple view points
 Proficient in Microsoft Office products, with sound knowledge in MS-Excel
 Proficient with all major computer operating systems
Personal Profile

4. Resume
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Father’s Name : Mr. Rajappan J
Date of Birth : 21st February, 1987
Marital Status : Single
Nationality : Indian
Languages Known: English, Hindi, Malayalam & Tamil
DECLARATION
I hereby declare that the above said statements are true to the best of my knowledge and belief.
Place:
Date:
Sarath P Raj