1. CURICULAM VITE
SWAPNA A E-mail id: swapna.sree09@gmail.com
Bangalore 560064 Mobile: 9535193639
Academics:
Bachelor of Business Management - June 2006
Post-Graduation Diploma in International Human Resource Management. - 2008
MBA in Finance -2011.
Certifications: Project Management Professional (PMP) Certification.
Agile (scrum) certification.
Professional Snapshot
 Domain Knowledge entails of: IT infrastructure Project Management, ITIL, Project support,
BFSI Projects and end to end PMO Operations, Governance.
Professional with 10 years of rich experience in PMO functions, IT Infra -Project/Program
Management, Operations Management, Service Delivery, and Business Analysis & Client
Relationship Management. Various Functions and Operations in Project management, Change
management, Resource Management, Stake Holder Management with Global HQ’s.
 Worked as interface heavily with the relevant teams to understand requirements for enhancements /
changes to our environment, defining clear scope of work and delivery plans to support an changing
world. Engage with collaboration, partnership and work with key Vendor delivery teams.
 Global change delivery Business transformation Framework, Methodologies, PPM Handling, SERP
Time write, Project Portfolio Management, Maintaining process documentation. PMO Back office.
 Set up of entire PMO process/Operations which help for project Governance and change delivery.
 Look after and Guide PM’s on maintaining Project Health summery up to date in terms of all phases.
 Business Analysis and Implement the change management techniques and approaches.
 Work with Multiple deliveries and connect with business partners teams for change deliveries.
 Drive & communicate high levels of compliance through detailed reporting and dash boarding.
 Managing escalations and issues through to resolution in conjunction with Service Management.
Represent the service line as an SME for Evergreen and Security Compliance.
 Studying existing business processes, identifying and resolving issues related to business systems.

2.  Shared Workspace, Administrate and develop SharePoint to improve the information sharing and
Knowledge Management, Document Management, Access right Management Restructuring.
 Strong sense of ownership and responsibility as an Individual contributor.
Comfortable to work with senior level Management positions in the Group and Entities. Maintain high
level of performance and 100% client satisfaction.
 Experienced in management of IT Operations through the effective use of resources as well as
planning areas of improvement or development; solid record of contributions that streamlined
operations, invigorated businesses, with Excellent team coordination and Client relationship.
 Provide Business solutions and PMO Governance set up Capable of work with senior Stake Holders
on as Senior Project Managers, General Manager (GM), Vice President (VP & senior VP), Global
Head, Leadership Team Direct reporters etc on assisting & Coordination with Onsite & Offshore
teams on various operations change delivery.
Technical Skills
Project Management Tools : MS Office Suite, VB, MSP, MS Visio, EPM, Cloud services.
MSP (Micro Soft Project) PDLC and SDLC Methodologies.
: Clarity, Oracle, SAP, AWS, Prism (Digitech)- ERP tool
: SERP,PPM Tool, Prism, Agile Scrum Methodology.
: Share Point Administration, Site creation, Configuration
Management on Folder structure, Access Management etc.
Excellence Sphere
IT Program Management Team Management PMO Governance and Process Set up
Change Control Management Resource/Risk Management Process Reengineering & Development
Financial Management Stakeholder Management Validate Contracts & Proposals.
Service Excellence and Delivery Vendor Management IT Infrastructure Project Set up /mngt
Transition Management HR On Boarding Activities Business Solutions & Monthly release
Key Result Areas
• Managing complete portfolio of projects including cost budgeting, planning and execution of
programs; monitoring project progress and outstanding issues and reporting on the project’s progress
to all the stake holders and escalate issues. Advises senior management on Critical areas of
improvement.
• Initiating and sustaining efforts for bettering stake holder satisfaction through regular relationship
calls, identifying & conducting consultation sessions clarifying the Doubts.
• Providing input on the project strategy, policies and major issue resolutions; sharing weekly status
report with project stakeholders while managing coordination with other Project Mangers / Senior

3. Project Managers.
• Worked with directly client facing role in Gather and Review client requirements and translating
requirements into operational plans. Recommends appropriate planning concepts and tools planning
• Worked as Project Controller Specialist on Monitoring & handling end to end Project management
functions from Project Inception to Closure as in monitoring, Planning, Controlling, Scheduling with
focused & dedicated support.
• Handling Multiple Projects, Follow up on Deliverables, Time sheets, with effective managing on 5
Faces of the Project from initiation to closure.
• Set up & create the systematic excel trackers & reports to track the data to improve the quality of the
projects & find out the Gaps & fix the issues by providing the required support to team.
• Record and manage deviations, risks and issues related to the new or changed service and take
necessary corrective action. Escalate to the managers if gets delayed & wrong updating.
• Lead & provide governance, reporting and support services for portfolio of major projects (Large /
Medium ) optimizing PMO resources across the projects, by using common PMO methodologies,
tools techniques and processes to ensure effective delivery within cost & schedule & risks.
Professional Accolades
Travelled to Singapore for transitioning the project and successfully made the project Transition and
set up the Governance parameters.
Made PMO Process set up in Global change Delivery successful.
Achieved the best performer for Client satisfaction and Change delivery operations.
Achieved third price in the Papelarial cloud Dhamaka project.
Expertise In:
End to End Project and Program Management Areas and set up Governance.
IT Infrastructure project management and Functional mail box, IPPD Weekly Report Review
Provide the Excellent & dedicated Management & Administration Support. Access mngt.
PDF Reform SME, be back up on the additional HR activities that are handled by business focal
point. PPM Ambassador, Manage Resource Time writing, maintain SLPMO staff plan.
Risk & issue Management, Resource Management, Business Analysis.
Preparing weekly and monthly Dash reports, PRC Meetings for BU Heads and Global Head.
Stake point Management. External Vendor Management & Client Relationship
Handling Meetings by scheduling through Bridge calls, VC, WebEx etc.
Team Management and HR On boarding/off boarding activities.
Professional Experience:
Years of Experience - 10.5 Years
Field - Project/Program Management Office (PMO)
Designation - Assistant Manager in (PMO)
Key Roles & Responsibility:

4.  Good experienced on service delivery, IT Infra, Banking and operational change projects,
technology focused projects. End to end Project operations, Provide global support.
 IT Infrastructure projects handling, set ups, Service delivery, Monthly change releases etc.
 Analyze and derive insights from the information provided from various sources
Project roadmap planning, ensuring its implementation and tracking its progress.
 Establish appropriate project governance including Project Steering Committees, Quarterly
Business Reviews and Implement and track action points originating from review meetings
Manage communication channels with all stakeholders
 Prepare the Project Kick off presentations, PPT’S, Project Approval docs, Estimation tracker.
 Create Project ID’s & Initiate the Project with all the respective Project initiation documents.
 Understanding the process gaps in terms roles and responsibilities of different stake holders &
BU on project management process.
 Exceptional focus, follow-through and coordination skills. Proven ability to develop and manage
project schedules, and known for working well with cross-functional team to achieve on-time
project completion.
 A Strong skilled listener and communicator, able to assess client needs and convey necessary
information with clarity and enthusiasm. Figure out the Possibilities of Delivery.
 Preparing MSP schedules & Manual tracking for all projects under assigned PL‘s & PM’s.
 Facilitates and supports program plans and estimates, creates baseline budgets, and identifies
cost and schedule risks.
Work Experience:
1 Shell Market India Ltd June 2016 to till Date.
Designation: PMO Analyst
Domain: IT infrastructure Project Portfolio Management
 Management Control: Ensuring progress is regularly monitored against the baseline, ensuring
delivery remains on track and strategically aligned. The role should achieve this through regular
progress reporting, staging and phase gates.
 Resource Management: Management of Analyst resource(s), external global vendors and
technical SME’s to support the underpinning initiatives required to deliver the various aspects of
KEC and compliance across the device estate.
 Risk / Dependency Management: Ensuring the consistent and effective management of the
projects exposure to risk, as well as managing both in service line and cross service line
dependencies.
 Stakeholder Engagement: Providing a consistent approach to stakeholder engagement and
communication, ensuring the right stakeholders are kept abreast of delivery across various levels
of the organization.
• Specific deliverables within this role include but are not limited to:

5. • Ensure Project deliverables meet agreed time, cost and quality measures.
• Core Application packaging requests in conjunction with the supplier, holding them
• Accountable to deliver the defined service to SLA and according to business requirements.
 Handle Team functional mail box, day to day project requests and assigning the requests to the
team, answer the PM queries frequently and provide the Project support.
 Support various IT infra projects set ups and deployments in terms of providing PMO support and
coordinating with Vendors/suppliers for delivery on time.
 Plans and co-ordinates with the team’s activities to manage and implement project and/or
interrelated projects from contract/proposal initiation to final operational stage.
 Identify the change and inform the PM to raise the CH requests where ever is required.
 Write Proposals and consultancies, Raise Change requests based on the budget change.
 Be back up on Assurance tasks, Keep the SLPMO Distribution lists up to date, and maintain PMO
documentation, maintain the PMO process documentation in share point.
 PMO Back office management, New PMO Services / Resource Requests, Resource Interviews,
Onboarding/Off boarding Resource. Resource Manage Resource Extensions
 Maintain SLPMO Staffing Plan, with Customer Management (Stakeholder), Supporting
Process/HR activities/Announcements/GPA.
 Manage PMO resources performing project assignments. Coach PMs and PMOs where needed,
verify monthly Project Health summery report. Educate the PM on the budget variances and do
the project closure assurance in all stage gates and ensure all required approvals are in place.
 Coordinate with the suppliers with the PM on finalizing the requirements and proposals.
2 Scope International Pvt Ltd (Standard Chartered Banking Operations) : 2014 April to June 2016.
Designation: Assistant Manager for PMO in HRSSC Change Delivery.
Domain: (Non IT Operations) BFSI for Standard Chartered Bank (HRSSC Change Delivery
Project and Program Management) and IT Infra Projects for Scope Int Pvt Ltd).
 Working on HRSSC change delivery PMO Governance team on end-to-end support.
 Ensuring the good application of the norms & standards (Methodology, SLA, and process docs
are maintained)
 Work on the Program management of the direct reporters for Global Head on their Key
Objectives and Action tracking.
 Regular follow up with for the Action Updates and RAG status to evaluate and submit to the
Head. Look after the Projects are followed PDLC methodology evaluates projects and submit
Audit report.
 Evaluate and Guide the project manager on RAID log, project plans and submit weekly status
report.
 Process improvements, Project Management Advisory, Process Audits, IT Governance

6. formulation and implementation, Training and mentoring project teams on process adherence,
Project validations.
 Project forecasting, Actual v/s forecast, Billability tracking, Risk Management, project health
Check, Prepare the Project Inventory report, which includes financial accruals and PAR details.
 Project related compliance tracking on-call expense reimbursement tracking the project
deliverables.
 Work Share point 2013 Migration. Maintain Access control and look after over all share point
administration activities: Create share point site and maintain folder structure and configuration
management.
 Evaluate the PMO governance documents like: BRD HLRD, Resource Management Template.
 Create and maintain a project plan to capture the end-to-end milestones and update defined
processes with any changes that might happen during the course of the program.
 Engagement with senior Program stakeholder groups, both internal and external to the
department, ensuring consistent ownership and reporting of all Program governance and
Management Information systems.
 Worked with tech & Non-technical teams with excellent project operational support &
communication to meet the deliverables by analyzing & justifying the project needs.
 Monitoring the program's/project’s budget (expenditures and costs against delivered and
released benefits on behalf of the Executive Sponsor or Program Manager.
 Proactively monitoring its overall progress, resolving issues and initiating corrective action as
Appropriate & submit it to the Managers & discuss on the same.
 Provide a consolidated update to sponsor or program manager (Gates, Forecast, Actual, Risks
& Issues per involved entity) Also Ensuring the good application of the norms & standards
(Methodology, SLA)
3 Accenture: 2010 Feb to 2014 Dec - Cades Axis Snr, Project Management Officer
Domain: ITIL and Finance Projects with SDLC Methodologies.
 Handling IT Infrastructure projects by raising RFP, Evaluating Quotations for Vendor finalizing.
 Gather the requirements, Prepare the Project Plan with Scope & objectives, plan, Schedule
 Get the final scope & conclude the project with final materials to be procured.
 Raise the PR & PO with procurement team & follow up for the PO release. Raise in voce.
 Regular follow up with Technical manager for Deliverables of the project on time. Send the
weekly & reports to all the stakeholders communicate.
 Resource On Boarding, Take care of on boarding activities, Project Creations, Allocation & de
allocation of projects. Seat allocations, prepare resource utilization reports, and create back up
resource, training plans.
 IT Infrastructure needs, system and seat allocation, Onsite travelling arrangements and getting
approvals. Coordinating with the finance team for approvals, internal expenses etc,
 Quality assurance and overall integrity of the program/project - focusing inwardly on the internal
Consistency of the program/project; on its coherence of IT Infrastructure.

7.  Create & Manage Work Brake down Structure (WBS), Risk Management & Grant Access to
Various Projects to the Resources & Maintain the It Issue Tracker & send to PM.
 Worked closely with Quality Team for Process setup. Worked with (QMS) Quality team with
relates to the Process & documentation setup for better improvement of the Project MGT.
 Project: Dow Chemical: Responsibility of handling Functional Mail Box, Create the Project PIN,
Registrations, Create the Project Work Plans, Reporting’s as Dash board, & project status &
Resources Utilization etc, & regular follows up of Task & deliverables, Entire, Budgeting, Handle
the E-time. Send the 90 notifications, & project communications.
 Coordinating & get it approved from the business office by matching both Budget & Actual
charged. Send the mail for the confirmation on the same to PM
 Comparing Analyzing the Actual Charged against the deliverables v/s Budget given in project
filing. Assist in producing, reviewing, and auditing individual project documents.
 Managing a central repository of the program scope and update changes on a regular basis in
line with change requests.
4 Infosys Technology Pvt Ltd: 2006 Jun to 2009 Dec Worked as Project Coordinator/Senior
Executive
Domain: ITIL Software Testing, Development & implementation project with complete SDLC
projects
 Project: Allstate (Insurance domain) Handling entire life cycle of the project Planning, Business
Analysis, Creation of the Project, Planning, scheduling, budgeting etc.
 Assist project manager in various Management activities and day to day operations.
 Set up weekly monthly meeting with clients and capture mom’s and circulate to the team.
 Updating all the project closings requests in the repository & Handling the project closings.
Manage multiple, simultaneous projects and cases at predefined service levels.
 Prepare the Project Management Plan & Program Plan, Project Chart.
 Prepare the KEY IT- Project Portfolio status report& prepare the Project status reports. Prepare
weekly KPI’s Status reports & visual presentation.
 Preparing the Project metrics to find out the Defects & Actual variance from the Planned &
Actual Estimated Hours & Resources.
 Assist in the preparation and management of budgets, invoices and other financial activities
related to assigned program or project.
Personal Profile:
Name : Swapna. A
Date of birth : 04-Jul-1985
Gender : Female
Nationality : Indian
Languages : English, Hindi, Kannada, Telugu, Tamil
Pass Port : GABO10246
Pan No : BMQPS4767M