1. VIKASH KUMAR
Mobile: +91- 9902911889  E-Mail: vikash.vishu@gmail.com
A Program Management Professional with a record of successful launching, directing and managing of large scale
programs in a firm by performing management functions such as, planning, scheduling, organizing, and tracking
processes, ensuring the feasibility of each project. Seeking a challenging position in the field of Program Management
where I can provide leadership to plan, direct and coordinate management program activities and key projects.
Professional Snapshot
 A technology driven professional with over 13 years of cross-cultural onsite
and offsite experience in Program Management, Project Management,
Information Systems Management, System Administration, Service
Delivery and Technical Support.
 Comprehensive understanding of Project Management Life Cycle
including designing & execution of Project Framework; expertise in executing
numerous IT projects and ensuring delivery of projects in compliance with
quality parameters.
 Expertise in analysing information system needs, evaluating end-user
requirements, designing customised solutions and troubleshooting for
complex information systems management.
 Holds the distinction of initiating and implementing Service
Improvement Programs for minimizing gaps in productivity, availability
and effectiveness in service delivery.
 Strong customer centric approach, with process orientation; an effective
communicator with excellent analytical, problem solving, organizational
abilities with a flexible attitude.
Career Facets
 IMSG Triage Highest Impact Award for Q2, 2008 awarded by Jerry Rhotan (Sr. Director, EMC).
 Most Valuable Player Awards for Q2, 2008 awarded by Sarv Saravanan (Sr. VP & MD, EMC).
 Bronze Award for recognition of efforts as WFM, 2011 awarded by Shane Crowley (Manager, BRS, EMC).
 Excellence in coaching award for coaching PMs on PM methodology, 2013 awarded by Misty Wells (Sr. PDM)
 Silver award for excellence in project delivery, 2013 & 2014 awarded by Shiju Vadakot (PDM)
 Silver award for TCE, 2015 awarded by Sr. PDM
 Bronze and Silver award for excellence in Program delivery, Q1 & Q2,2016 by Joseph Farrugia (PDM)
 Silver award for excellence in Program delivery, Q3,2016 awarded by Pradeep Mathew (Sr. Manager)
Skills Set
Program Management, Project Management & Service Delivery
 Spearheading complete portfolio of projects including cost budgeting, planning and execution of programs;
providing inputs on the project strategy, budget, policies and major issue resolutions.
 Leadership – Adept at leading/managing cross-functional programs.
 Capable of leading high performing teams under tough deadlines, to meet expectations of multiple customers.
 Strong communicator skills (verbal and written).
 Problem solver – Creativity and forethought in solving complex project issues.
 Organizational ability and multi-tasking skills.
 Service orientation – “People person” and a team player.
Team Management:
 Leading, mentoring & monitoring the performance of team members; setting up and maintaining Critical to
Quality & Critical to Process targets; ensuring higher productivity and meeting of individual & group targets.
 Managing routine people management tasks like shift rotation, performance evaluation, front ending customer
escalations and setting up corrective action plans.
 Ensuring skills enhancement and development of every individual in the team.
Systems Administration / Technical Support:
 Supervising the provisioning of new servers, installation and maintenance; performing systems backups and
restore procedures; modifying basic scripts to resolve performance problems; provisioning new servers,
imaging; handling other daily routines.
 Undertaking backup management for messaging servers; monitoring servers on a proactive basis for service
interruption, server performance and backup failures.
 Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are
closed well in time with the right resolution and customer satisfaction.
EXCELLENCESPHERE
Program Management
Project Management
People Management
Escalation Management
CustomerSupport
Management
DisasterRecovery
Enterprise Level Serverand
Backup Administration
ITInfrastructure

2. Organisational Scan
Since Oct’ 07 with EMC Data Storage Systems (India) Pvt. Ltd., Bangalore as
Program Delivery Manager/ Sr. Project Manager
Significant Highlights (Program Delivery Manager)
As a Program Delivery Manager handling the New York & New Jersey book of business:
 Collaborated with management teams to deliver assigned programs – Developed group and individual
timelines, assessed/identified potential bottlenecks in each project/program process.
 Manage the delivery of ''billable'' consulting services for EMC engagements in onsite/offshore model.
 Responsible for the delivery of a project/program implementation plan that articulates the role of
EMC in the delivery of the designed solution.
 Ensure implementation of project/program activities is coordinated with EMC talent and Partner
resources.
 Manage the Project Managers who are the primary interface to the customer, vendor and all EMC
personnel associated with the engagement.
 Monitor employee job performance and provides coaching, counseling and motivation to maximize
employee performance.
 Ensure the delivery of the project plan, detailed Statement of Work (SOW) and Services Proposal
content developed for the customer based upon customer requirements and system architecture.
 Ensure maintenance and submission of clear and concise activity/progress/time recording reports to
customers, management and sales.
 Monitor the implementation and daily management of activities, which are coordinated with EMC
employees or Partner Resources.
 Communicate to all EMC concerned parties (Sales and Delivery teams) any existing or potential
customer escalation issues.
 Ensure compliance with the EMC escalation and change control process.
 Prepare, maintains and submits activity/progress reports and time recording/management reports in
accordance with published procedures.
 Transition Projects from onshore to offshore
 Directed the recruitment process of key employees and the selection of consultants and outsource-vendors.
 Developed and initiated internal processes to improve program delivery within specific timeframes.
 Established goals and milestones as per the desired results to be generated by the project.
 Defined the resources required for completion of a project and allocated resources accordingly.
 Managed teams working on different programs and smoothed out any areas of possible conflict.
 Evaluated the timely performance of different teams working on a project and documented the progress
accordingly.
 Assisted the engineers in documenting the project designs and making changes as per needs.
 Ensured that all programs were executed within established time period and complied with the defined
standards.
Significant Highlights (Project Manager):
 Prepare detailed project plans, strategies, Project management plan and POC for the implementation of an
engagement within the standards of project management methodologies.
 Define project scope, create services statement of work by working closely with the customer and Sales to
identify specific customer requirements. Requirements are categorized into a project plan detailing
schedules, controls, resources, costs and daily tasks. Responsible for creating goals and milestones
within a project to ensure EMC's commitments to the customers are achieved.
 Create and monitor Risk Management plan, share communication with vital stakeholders and track Issues to
resolution throughout the project.
 Communicate to all concerned stakeholders project milestones, status updates, as well as any existing or
potential customer escalation issues. Proactively follow escalation and change control processes.
 Responsible for following and executing EMC's revenue recognition rules and policies. Have achieved and
exceeded the Quarterly Business revenue targets provided so far.
 Work as per Functional Matrix organization with allocating resources as per scope and Work Break Down
structure.
 Managed projects for Backup and recovery products like Data Domain, Networker, Avamar and storage like
VNX, VPLEX, Atmos, Clarion, Centera
 Planning, design, and implementation of data migration using Open replicator, VPlex Data Mobility, Vmware
Storage vMotion and Host-Based migration
 Provided support to pre-sales team to convert a deal
 Creating change requests
Significant Highlights (Workflow Manager):
 Achieved laurels for ensuring service availability and quality customer service in line with SLA’s along with the
resolution of matters escalated.
 Played an imperative role in leading RSO (Remote Support Optimization) model implementation in India.
 Delegated with the additional responsibility of Escalation Manager for dealing with all severity-one level
customer escalation events that included DU/DL, political sensitivity, threat to significant revenue generation
or deal closer, risk of revenue loss or legal non-compliance by a customer.

3.  Mitigated complex system level issues that were mounting major impact on product performance at EMC
customer sites by providing technical expertise using standard operating and diagnostic protocols.
 Ensured smooth flow of procedural and technical issues to internal and external customers in a fast paced and
customer critical environment.
 Supported in problem recreation and failure analysis of systems level issues by recommending and utilizing a
wide variety of test equipment, diagnostic tools and techniques used in problem resolution.
 Tracked all service calls and provided call status updates at regular intervals to customers using Call Tracking
Databases.
Overseas Assignments:
 Provided training and staff Mentoring in Canada on process and project management
 Worked with virtual delivery team of USA on various projects of mid-Atlantic US
Oct’ 04 – Oct’ 07 with LogicaCMG Pvt. Ltd., Bangalore as IT Consultant
Significant Highlights:
 Generated consolidated report for backup failures followed by applying effective strategies for resolving the
same.
 Rendered remote support for Linux Servers including Samba, FTP and NFS for any system related alerts.
 Deftly managed implementation of new projects requested by the customer while ensuring all necessary
documentation was available to facilitate on-going support.
 Spearheaded testing and deployment of new software, security updates, service packs, patches, hot fixes and
hardware prior to roll out in production environment.
 Major responsibilities entrusted with:
 Providing model office testing estimates and setup of model office environment for approved tasks.
 Producing implementation plan and documentation for roll out.
 Raising ITIL-compliant change requests as required and implementing them.
 Identifying any issues which affect delivery of a project and to find best possible solution for it.
 Preparing UAT environment for applications before going Live.
Overseas Assignments:
 Metronet for LogicaCMG, London, U.K.
 ThomsonFly at Client Site, London Luton Airport, U.K.
 CPL at Client Site, Cardiff, U.K.
Oct’ 02 – Oct’ 04 with BK Consimpex Pvt. Ltd., New Delhi as System Administrator
Significant Highlights:
 Supervised all activities pertaining to successfully implementation of project AMSS (Automatic Message
Switching System) at client site on International Airports, India.
 Played a significant role in spearheading end to end network installation, maintenance, troubleshooting and
administration on Linux8.0, Solaris8.0 and Windows.
 Rendered seamless support to all the sites post implementation of project.
 Imparted training to Resident Engineers & Customers.
Educational Brief
2001 B.E. in Electronics & Communication from R.P.S Institute of Technology, Patna.
Certifications
 Project Management Professional (PMP) V 5.0
 Prince2 practitioner
 Certified Scrum Masters
 ITIL Foundation V3.
 Storage Technology Foundation (EMCPA).
 Storage Administrator Backup and Recovery Specialist (EMCSA).
 Implementation Engineer VNX Solution Specialist Version 7 (EMCIE)
 EMC Data Domain Deduplication Backup and Recovery
 Cloud Infrastructure and Service Associate (EMCCIS)
 Sun Certified System Administrator for Solaris 10 (SCSA).
 Microsoft Certified Technology Specialist (Microsoft Windows Vista).
Personal Dossier
Language Proficiency : English, Hindi
Passport Details : No. Z2224382
Residential Address : SRK Silicana, F-301, 95/1, Doddathogur Village, Electronic City, Phase - I, Bangalore
– 560100, Karnataka
References : Available upon request