1. Frank Mendez, MS CIS
Fmendez.resume@gmail.com
Cellular Telephone Number - 407-617-5810
Professional Profile
Sr. Program Manager and Portfolio Manager with over 16 years of experience in quickly understanding complex program
and project objectives, generating project scope documentation, building stakeholder consensus to delivery approach.
Collaboratively manages global and domestic infrastructure team resources to deliver project objectives. Able to mitigate
and resolve issues, re-establish project momentum throughout all stakeholder tiers including end users, technicians,
engineers, subject matter experts as well as management in business, technology and/or operations. Relies on extensive
legacy technical background to quickly assimilate new information technologies within project scope, and organizational
culture to build rapport needed to deliver successfully on projects.
CORE Competencies
o PMI / PMBOK Project Management
Methodology
o Agile and Waterfall Methodology
o IT Infrastructure Installation & Upgrade
o PMUWS / STAMP / CREST
o Interpersonal Conflict Resolution
o Matrix Environment Resource Mgmt.
o Clear Communications & Reporting
o Strategic Project to Business Alignment
o ERP Implementation (Oracle PeopleSoft)
o Portfolio Management
o IT Program/Project Management
o Business Driven Project Management
o Legacy IT Infrastructure Decommissioning
o Large Application User Migration
o Project Scope-Approach Consensus Building
o Global Team / Virtual Team Coordination
o Microsoft Office Suite
o IT Procedure / IT Process Improvement
o Project Requirements Gathering
o Global Expansion Delivery Projects
o Enterprise Data Management Experience
Specialties
Strategic Planning ♦ Global Integration Projects ♦ Collaborative Management ♦ Virtual/Remote Project Teams ♦ User
Acceptance Testing (UAT) ♦ Large Scale Software Development and Deployment ♦ Issue & Problem Solution ♦ Cross-
Functional Teams ♦ Risk & Change Management ♦ IS & IT Infrastructure Build-out ♦ Data Center Move/Consolidation &
Infrastructure Upgrade/Optimization ♦ End User Migrations ♦ Network Provisioning & Ops ♦ Relationship Capital
Management ♦ Plans and coordinates all aspects of technical projects from initiation to closing ♦ Manage project
managers, project coordinators and program managers successfully ♦ IT knowledge of OS, Windows, Linux and
Computing Infrastructure ♦ Involved in the technical direction and procurement of new systems ♦ Regularly testing IT
back up systems ♦ Heavy knowledge of MS Project/Visio/Excel/PowerPoint
Career Chronology
Senior Program Portfolio Manager Vaco (BBA Aviation) October 2015 to Present
 Manage the the Landmark and BBA Aviation Migration
 Managed project and program budgets ranging from $1 million up to $75 million in range.
 Manage projects both domestically and internationally
 Manage communication and relationship with international team members and vendors located around the globe
including quarterly business reviews.
 Work with multiple Lines of Businesses (LOB) to ensure the project is forecasted accurately for both seed funding
and execution purposes
 Managed the construction and production of the Dallas Airmotive Engine Test Cell and Overhaul Facility
 Manage project coordinators, project managers, business analyst, and financial analyst
 Portfolio Manage the Enterprise Project Management Office
 Create and manage the project intake process,project selection and project approval process.
 Manage day-to-day business activities with outsourced vendors including budgets, invoicing, project progress and
status. An important part of this responsibility is the identification and resolution of potential problems, before they
result in overall schedule delay or cost overrun.

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Frank Mendez, PMP, MS CIC
Senior Program Manager Diversant Inc.
(Wells Fargo Bank N.A.)
September 2013 to October 2014
 Currently running 8 projects within a program at the Wholesale Project Management Office Department.
 Managed the Personaland Small Business Insurance Data Center Migration project
 Coordinate project Sizing and Discovery phase of the project for Wholesale and Flood Mortgage department
 Work with multiple Lines of Businesses (LOB) to ensure the project is forecasted accurately for both seed funding
and execution purposes
 Rolled out software tools, infrastructure and data center environments globally for different Lines of Businesses
 Meeting regularly with senior managers, stakeholders, project teams and team leaders to review status, make
recommendations, and resolve problems.
 Providing direction, guidance, and oversight to project team members.
 Measuring project performance using appropriate tools and techniques.
 Identifying potential risks and mitigation plans.
 Prioritizing and assigning tasks to team members.
 Reporting on project performance and metrics.
 Building relationships with client stakeholders.
 Developing mitigation plans to address identified risks.
 Created training materials for new hire and annual certification materials for both the Customer Service Departments
and the Wholesale Project Management Office
 Helped translate materials from English to Spanish for our employees located in the Latin America and other Spanish
speaking countries around the world.
Senior Program Manager Fidelity Information Services (FIS) August 2013 to October 2014
 Lead and manage Information Technology and Business related projects for FIS customers
 Successfully manage over 14 projects at the same time including infrastructure, and business related projects.
 Deliver information and presentations to senior leaders including customers CIO,CEO and Senior Executives
 Follow FIS Enterprise Project Management Methodology from initiation to closing of projects
 Comply with all regulatory and standards from both FIS and customers PMO office.
 Assign and monitor individual tasks for all projects to system administrators, web developers, network engineers, and
other stakeholders within each project.
 Coordinate activities on individual projects and act as the single point of contact for each of the active and retired
projects
 Enforce the resource management tools and techniques to ensure that we have the resources necessary to complete the
projects in the time approved.
 Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
 Travel to customer sites for presentations and executive management team meetings.
 Review monthly, quarterly and annually project success and adherence to approved scope
 Oversee project employees and stakeholders with specific project tasks
 Conduct contractor and employee new hire interviews over the phone and in person
Senior Project Manager Wells Fargo Bank N.A. Oct 2006 – August 2013
 Manage the Computer Project Services, Service Delivery Team and Information Governance Services Pipeline
Portfolio Management
 Lead the Pipeline Project Management Team including a Project Estimator, Financial Analysts and a Project
Business Case Analyst
 Lead the Pipeline Program Management Office for the Corporate Properties Group (CPG) Site Exit Program. The
program dealt with Domestic and International Sites Decommissions including Sales, Call Centers and Office
Buildings
 For the duration of the CPGSite Exit Program,I was the Program Manager for the domestic and international site
decommissions.
 Manage the communication between key government agencies and key ranking officers in the Latin America

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Frank Mendez, PMP, MS CIC
Markets. While meeting with the countries representatives we discussed project scope, funding, duration, risks and
went over contracts.
 Translate Spanish to English documents and contracts while acting as the Program Manager for the Corporate
Properties Group Site Exit Program
 Manage third party vendors including the implementation of key critical technology and non-technology activities
 Manage the negotiations between internal and external customer relationships
 Created the framework for prioritizing the sites by technology risk and cost/benefits, enabling management to
commit to an achievable objective of 220 sites from 2009 to 2010, offering over $500MM in annual run rate saves
 Collaborated with the Enterprise Asset Management Team off sites for the discovery, planning and implementation
 Work Strategically and Tactically with Domain Managers,Project Sponsors, other Portfolio Managers and PMMs
 Review monthly status reports and work with project managers to ensure accurate information and financial variance
 Provided sizing estimate services for the development of business cases,project overview presentations and work
with financial leaders and executive sponsors for accurate business case requirement agreements
 Attended and present to Extended Leadership Meetings to review project forecast,variances and overall status.
 Consistently meet with Program and Project Managers to forecast the resource management for projects that are
active and in the pipeline
 Analyze Risk Registry to recommend approach and project structure to mitigating risk
Senior Project Manager Value Financial Services March 2002 to Oct 2006
 Created Project Management Office
 Successfully Interview Project Coordinators, Project Managers,and Program Office Managers
 Managed and contributed to the installation of over 550 servers and 25,000 peripherals
 Effectively manage project resources
 Project Sponsor to the Information Technology Standards and Regulations
 Provide opportunities, guidance and feedback to Project Coordinators and Project Manager
 Project Manage multiple projects including New Server Farm Infrastructure,Store-to-Store Communication
Management, New Office Site Move, and VoIP Implementation.
Project Manager Air Force Agency for Modeling and
Simulation (AFAMS)
Jan 1995 to July 2002
 Successfully manage projects from initiation to close
 Manage project financials to a 6% variance
 Manage projects including Voice Over IP Installations, laptop, personal desktop and server deployments
 Supervise the help desk department including 5 employees
 Recognized as the implementer of the PMI Methodology
 Other projects include new school planning and Properties Development
 Successfully manage projects for AFAMS
 Manage project financials to variance
 Manage projects including computer upgrades and deployment
 Manage scope, SOW, requirements, deliverables and closing of projects.
 Support management in key deliverables to achieve successfuldeployments and installations of infrastructures
Education
Masters Degree in
Computer Information Systems (CIS)
University of Phoenix
Orlando, FL
September 2004
Bachelors in Science Degree in
Management of Information Systems (MIS)
University of Phoenix
Orlando, FL
April 2001
PMI Member ID 953090 April 2008

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Frank Mendez, PMP, MS CIC
Military Experience
United States Navy Reserves August 1995 to September 2001
Florida Army National Guard April 1992 to August 1995
United States Secret Clearance January 1993 to September 2001
Languages
English (Bilingual) Speak, Read, Write Fluently
Spanish (Bilingual) Speak, Read, Write Fluently