Technical Infrastructure Project and Programme Manager

1. Project Manager CV - Jonathan Edwards
Email: jlg.edwards@sky.com
Tel: +44 (0) 7879 670 856
Professional Summary
Project / PMO delivery manager with >10 years practical / hands-on experience of the full project lifecycle; delivery track record for:
QBE Insurance, Addaction, Lloyds Banking Group, BAeSystems, MAN Investments, St Guy’s & St Thomas’ Primary Care NHS
Trust & BOC to realise benefits at both individual project and work stream / portfolio delivery
 Seasoned and fanatical project plan ownership & management; develops product descriptions and acceptance criteria –
measureable and achievable; Quality & RAID management - work package specification and delivery tracking through to
formal acceptance & sign off; rigorousproject / programme reporting with significant experience in visualising data,
identifying trends and conveying clear and unambiguous key messages
 Strong project management / PMO / BA skills – Prince 2 qualified, 10+ years full lifecycle, budget to £3M; advanced MS
Office, Project & Visio user; is hands on with a ‘can and will do’ attitude – very time and goal oriented with an outcome and
benefits focus to ensure project resources maintain a high work rate without compromising quality in delivery
 Experienced in implementing Project / Programme governance and managing the due diligence processes; Business
Case / PID development and ownership; P&L responsibility (up to £3m); is skilled in the identification and management
of portfolio dependencies & associated risk opportunities, owns issue and defects management to operational resolution
with customer acceptance and closure
 Is a strong, clear communicator with impeccable interpersonal skills, comfortable managing at Board / C level; is emotionally
intelligent - highly adaptable & sensitive to personnel landscapes and individual project requirements
 >7 years Lead PM & PMO experience in mobilising, motivating and managing multi-disciplined teams (25+ Staff) across
disparate locations; consistent technical exposure to / implementation of enterprise-class virtualisation technologies in
multi-data centre, multi-user, multi-remote office and Cloud environments; with a focus on business / IT alignment in service
provisioning within enterprise storage, data management and service delivery functions
Profile
Genuinely passionate about successfully managing and delivering change into complex environments:
 Possesses creative problem-solving skills gained from a customer-facing & IT support / engineering background
 Blends technology awareness and project management skills to combine and align delivery with organisational goals
Key Achievements
Storage Transformation Project for Hitachi Data Systems and Lloyds Banking Group: A £20m+ Project to consolidate the
storage footprint from 101 storage arrays to a total of 9:
 Delivered £8m per annum cost saving on storage array power & maintenance
 21-month project duration: 3-month stand-up / 18-month execution
 Managed 3 x Teams of 25 cross platform Client, Vendor and Partner Staff
 Successfully migrated 8.19PB ‘In Scope’ structured / unstructured data to new Storage Service
 Successful migration of 10,747 HOSTS / 605 Systems
 Achieved a 42% reduction in storage capacity requirements
 Reduced the cost of £/GB data storage by 62%
Backup Service Transformation Project Manager for Symantec / CSC / BAe Systems: £4.5m Project to deploy 37 x NetBackup
Disk-Based Appliances across 2 Data Centres and 22 remote Offices:
 Successfully deployed and commissioned 37 x Appliances using POC / repeatable installation procedures
 Successfully migrated 120 TB mixed structured and unstructured data across to the new Backup ServicePlatform
 Maintained BAU SLA throughout the duration of the Project with 100% Servicecontinuity record
 Delivered £1.5m annual service cost reduction in addition to
Data Centre Relocation and Applications Migration Project Manager for MAN Investments: A £27m Project to re-platform and
migrate 97 x mission critical applications to a new UK Data Centre
 Created, agreed and implemented appropriate reporting controls and procedures into the technical teams Host Build-Out
activities to provide clear management information regarding real-time progress against plan
 Managed the requirements gathering and validation of the target virtual environment landscape, then owned and operated the
Test Environment to deliver Application Function and Performance metrics
 Completed the remediation of 250+ mission critical HOSTS to optimise relocation and Apps migration activities
 Maintained and published a migration progress dashboard for the duration of the project

2. Project Manager CV - Jonathan Edwards
Email: jlg.edwards@sky.com
Tel: +44 (0) 7879 670 856
Project Experience
Dec ’15 – Mar ‘16
Risk Management
Services
Implementation
Project Manager (Risk Service Implementation) for Addaction: 3 Month whole
lifecycle project to stand up and bring into service a cloud-based Risk Management
tool and embed within the Compliance Directorate for the UK health charity
Identified and engaged with Senior Stakeholders to define project objectives and
ensured buy-in from all levels of operation to run a 6-week Pilot that:
 Installed, configured and stood up the risk management tool
 Developed a training course & materials for Admins, Managers & Staff
 Gained approval of Service Acceptance
 Fully engaged with Addaction Staff using an integrated Comms Plan
 Trained 4 x Sysadmins to ‘Own & Operate’ BAU Services
 Trained >80 Managers across the UK
 >90% Pilot Staff trained and using the system by end Feb ‘16
 Successful execution to time & budget
Oct ’15 – Present
Symantec MSS
Solution Delivery
Consulting /
Implementation
Project Manager - MSS Solution Delivery: Implementation consultancy role for
various Symantec customers requiring bespoke delivery planning and technical
guidance:
 Developed and delivered the repeatable delivery process documentation
 Worked with Symantec to confirm effort / timeframes for series of MSS
Delivery profiles to standardise the partner approach and improve consistency
 Identified and documented an optimised governance model to improve traction
within customer infra teams
Nov ’14 – Sep ‘15
Data Centre
Migration &
Transformation
Programme
Lead Project Manager (NAS File Migrations) for an EMC / CSC data centre
migration & transformation programme for QBE European Operations:
 £4.8m pre-contract programme to migrate all data off legacy storage on to
EMC VNX Arrays to enable legacy hardware decommissioning
 20% reduction in enterprise storage TCO post migration
 1.39PB in scope data for migration / re-creation / expiration reduced to a total
approved migration scope of 395TB
 2000+ HOSTS / 450+ applications consolidated and migrated onto new
physical infrastructure across 4 x data centres
 Aggressive <10-month initial project duration to transition incumbent DC &
Services supplier, stand-up core services, prepare for cutovers
 Successfully transitioned the storage service across to the new supplier
 Achieved operational readiness and gained key milestone payment approval
Oct ’12 – Jun ‘14
Storage Migration /
Transformation
Project
Lead Project Manager for an HDS storage migration / service optimisation project
for Lloyds Banking Group:
 £20m+ Project to reduce the storage footprint from 101 IBM & HDS Legacy
arrayswith consolidation down to 9 HDS Virtual Storage Platforms
 £8m per annum expected savings on power & maintenance
 3 Teams of 25 cross platform client and partner Staff
 8.19PB in scope data for migration
 21 month project duration - 10,747 HOSTS / 605 Systems migrated
 42% reduction in required storage capacity
 62% reduction in £/GB data storage

3. Project Manager CV - Jonathan Edwards
Email: jlg.edwards@sky.com
Tel: +44 (0) 7879 670 856
Nov ’11 – Oct ‘12
Backup Service
Transformation
Project
Lead Project Manager - Backup Service Transformation for Symantec / CSC /
BAe Systems:
 £4.5m Project to deploy 37 x NetBackup appliances across 2 Data Centres
and 22 remote UK defence sites
 £1.5m per annum savings on service costs
 12 month project duration
 120TB in scope data
 80% reduction of RTO
Jun 2010 - Oct
2011
DC relocation /
Applications
Migration Project
Lead Project Manager – Infrastructure Services / Application Migrations:
Following the acquisition of GLG Partners - a Hedge Fund Manager, MAN
Investments embarked upon a £27M million Data centre relocation and
Applications Migration Project. Recruited as a Project Manager to work on Disaster
Recovery and Infrastructure delivery related activities:
 Managed a team of 12 to deliver an Infrastructure Health reporting service
across 3 data centres for the purpose of identifying health gaps, assessing
and reducing risks associated with DR and BCP functions for the global
organisation in preparation for the start of the application migration
 Commissioned and completed the DR infrastructure remediation of 97
mission critical applications, including User Access Systems – Citrix Access
Gateway and all the core infrastructure (SAN / WAN / WLAN / BMS / Access
Control) components in preparation for Application Migration Execution
 Managed the delivery and operation of a data centre test rig for application
migration testing, activity planning and system KPI metrics to prepare a
migration data model to maintain control of migration execution activities
 Installed and stood up core infrastructure services: Compute, Storage,
Network, VDI and DR, including performance & capacity management tools
 Delivered >500 configured production servers in the data centre
Aug 2009 - May
2010
Infrastructure
Delivery Portfolio
Manager
Infrastructure Delivery Portfolio Manager – IT Supply & Fit, Capital Estates &
Facilities for Guy’s & St Thomas NHS Primary Trust: Tasked with delivering the
IT Supply and Fit, plus the following IT Moves for a time critical refurbishment
project for the NHS in Central London - Create decant space for the trust to enable
the subsequent phases of the Capital Estates’ department published 10-Year plan
 Implemented a robust project board, gained support for proposals to apply
strong project management principles and actions to scope, define and cost
14 work streams to support the required outcomes – developed and gained
sign off for the PID to commence delivery
 With a £1.1m budget, identified, assigned and managed work stream leads
to support delivery of IT Services: Network Security, WAN, LAN, Telephony,
Secure Printing, Scan to Email, Video Conferencing capability
 Managed Product flows and inter work stream dependencies for the IT and
Estates and Facilities departments to ensure appropriate designs were
produced, costed (with bills of materials), approved and signed off in the
required sequence to achieve overall success
 Worked with numerous 3rd party contractors / suppliers to engineer a
successfully delivered project to the required standards
 Maintained control over the budget versus delivery and successfully
managed significant change throughout the full lifecycle
 Delivered new WAN, LAN, Data Cabling, Telephony Services, Physical
Security access, CCTV, Furniture to support the arrival of some 550 Staff

4. Project Manager CV - Jonathan Edwards
Email: jlg.edwards@sky.com
Tel: +44 (0) 7879 670 856
moving into the new building
 Ensured senior stakeholders informed and the project kept on track by
developing a clear, unambiguous infrastructure services reporting dashboard
Jan ‘08 - Jun ‘09
Infrastructure
Portfolio Manager
Infrastructure / Service Improvement Portfolio Manager – Serco / London
Borough of Ealing: Rescued and drove forward a portfolio of failing Business
Service and Infrastructure Improvement projects for the outsourcerSerco & their
LBE contract:
 Recovered 11 key infrastructure Projects to improve service across the
Children's and Adults Services Directorate – replaced an incumbent with a
failing portfolio. Took ownership of 8 key issues affecting the Business
following an estate-wide VoIP roll
 Managed RAID logs to track solution defects to zero
 Completed delivery of a WAN Upgrade, LAN and VoIP implementation to a
building with 120 Staff including new Desktops, Telephones Software
applications etc. to time, cost and quality
 Developed a set of new Project Document Templates as agreed with London
Borough for Ealing to standardise the documentation presentation, purpose
and work flow to control project sign off
Nov ‘07 - Dec ‘07
Contacts Data
Quality
Improvements
Data Quality Improvements Project Manager – London Borough of Hackney:
Recruited to undertake a BPI activity - To align with the Mayor of Hackney’s two
highest priorities - Deliver Better Service to the Citizens of Hackney and Improve
Internal Efficiency, was tasked with identifying issues with the consistency of Staff
Contact directories across the organisation:
 Scoped out the extent of the problem to prove the Business Case for
undertaking the work by identifying the affected directories (data sources),
agreeing the ‘golden source’ for each directory field and developing both the
logic and criteria to define the extent of the issue
 Mapped out existing processes to clearly identify process failures
 Re-engineered the impacted processes to remove root causes
 Developed the Business communication required for successful
implementation and completed the assignment by delivering signed off
process changes to deliver the data quality improvements required
Oct '06 - Oct '07
Infrastructure
Delivery Project
Manager
Infrastructure Delivery Project Manager - BOC Ltd. / Linde Gas AG:
Recruited as an Infrastructure Project Manager following the £16bn merger of BOC
and Linde Gas in August ’06, was tasked with delivering a new Investor Relations
Office in London and in parallel, to scope, manage the delivery of and QA the IT
provisioning throughout the phased relocation execution to the Guildford site:
 Delivered the new Investor Relations Office to time and budget, including the
WAN implementation, creation and implementation of managed services for
the Investor Relations Function, Wireless LAN capability in all Offices and
the implementation of a Board Room HD Video Conferencing facility
 With an emphasis on Health and Safety and risk reduction, developed strong
working partnerships with the outsource Provider to enable their Support
Staff to replace the data cabling infrastructure to the entire building – these
works were carried out whilst the building was still in occupation and
successfully maintaining business critical activities, maintaining health and
safety and managing change control to a successful outcome
 Worked with the Global Head of Security to develop and offer a Global
WLAN service model for the Enterprise user base (>50,000 Staff)

5. Project Manager CV - Jonathan Edwards
Email: jlg.edwards@sky.com
Tel: +44 (0) 7879 670 856
 Managed the high-complexity 10-stage internal move programme to enable
the refitting works
 Managed the delivery and Service Commissioning of two video conferencing
suites in the building
Sep '06 - Oct '06
Server Audit
Project Manager
Audit Delivery Project Manager – Complete multi-site survey audit for 8,500
servers across 12 UK data centres for UBS Investment Bank:
 Scoped out and defined the required activities, estimated resource
requirements; developed and managed the execution of the delivery plan to
complete a multiple data centre physical audit for an Investment Bank to a
pre-defined and strict schedule:
 Managed a team of 20 audit staff across 12 secure locations
 Delivered the access authorisation and documentation requirements to drive
forward and successfully negotiate single group access request to the 12
locations to improve efficiency and project agility
 Liaised with the Bank’s PMO in Holland / Germany to streamline data
collection
Aug '06 - Sep '06
Business Process
Delivery Project
Process Improvement Project Manager – Capita Plc. / BBC: Define the
migration path of the HR Administration and e-Recruitment services from the BBC
in London to Capita Plc., Belfast
 Working with 2 vendors and an independent SAP Consultant, developed the
data model / interface to prove the interaction process between BBC and
Capita were fit for purpose
 Set up and agreed the processes and responsibilities required to achieve the
daily HR Transactions throughput to the managed service and for suitable
reporting and accountability arrangements to be in place
May '05 - Jul '06
Business Function
Outsource /
Transformation
Infrastructure Delivery Project Manager – Williams Lea: additional Project
Manager to compliment the Delivery Team to enable the transformation of
outsourced NU / Aviva Insurance Group Input / Output functions: Scan & Print
 Delivered a 7-stage User and Data migration for 350+ users spanning 11
months from a 3rd party client into the Williams Lea IT systems initially in
Scotland, then in Norwich and London following the completion of a £5½ m
Input / Output Operations Centre in Norwich to time and budget
 Managed the Operational Risk associated with running unsupported Live
Production Output and a Pre-Production Scanning environment from a
different Business Unit across shared infrastructure, whilst ensuring
adherence to change control procedure, thus maintaining 100% BAU SLA’s
with external customers
 Managed the logical / physical separation / divestment from the 3rd party
client saving over £2.5m annual support costs

Mar '05 - May '05
Operations &
Strategy Project
Manager
Operations & Strategy Project Manager – Futuremedia Plc.: A fast-growing
Media company struggling to keep up with customer demand, I was engaged to
plan and deliver a high impact brief: 1) Provide some support and strategic
guidance to address increases in external SLA breaches under existing operational
control; 2) to test, assess, recommend and implement a robust / scalable
'collaboration toolset' for online training delivery and PC / Laptop ranges
 Developed and agreed the approach to discover, document and baseline the
company’s existing end to end IT & Service capabilities

6. Project Manager CV - Jonathan Edwards
Email: jlg.edwards@sky.com
Tel: +44 (0) 7879 670 856
 Following analysis of the identified service gaps and operational risk items
needing remediation, created a strategic action plan to improve the operation
risk profile and streamline internal operations
 Initial contract was extended to complete some key activities and assist with
the recruitment of a permanent position of operations and strategy execution
management
Aug ’01 – Mar ‘05
Senior Project
Manager
Permanent Role: SeniorProject Manager – East Sussex County Council
(ESCC): Multiple business change, software implementation and systems
integration projects to the value of £2.36m through the full lifecycle supporting the
timely delivery of the e-Government Agenda for 2005:
 Flexible Working: Successful identification and implementation of a web-
enabled Performance Management system to enable ESCC to easily define
targets and track planned vs. actual KPI’s
 Performance Management: Successful identification and implementation of
a web-enabled Performance Management system to enable ESCC to easily
define targets and track performance against policy according to Central
Government requirements; also managed the ‘Partner’ relationship between
ESCC and the 3rd party supplier in developing an Ofsted model Template
which has been sold commercially to other Local Authorities, significantly
offsetting ESCC capital costs
 Social Services Hubs: Planned and managed delivery of an additional 12
Social Services Hubs to the Corporate ESCC WAN, integrating into the
ESCC Active Directory and delivering the full range of IT Services from more
locations
 Technology Refresh: The delivery of a programme to upgrade 350
desktops to the Windows XP platform, including the provision of Windows
2000/2003 file/print services using Active Directory, managing the training
delivery to Staff, ensuring business continuity throughout the period of
change
 Customer Liaison at the Ardingly Show: On-location delivery /
management of IT Services at the ESCC stand at the South of England
Show for 3 years rolling out Broadband technology in East Sussex
General Information:
Home Address: Little Ravens Telephone: +44 (0) 7879 670 856
Mill Lane
Shoreham-by-Sea Home Office: +44 (0) 1273 959 540
West Sussex
BN43 5AG Email: jlg.edwards@sky.com
Driving Licence: Full, clean
References: Available upon request