1. ConsultantProfile: Dawn Duncan, PMP,CSM
719-325-6114
Dawndc72@yahoo.com
Summary
Dawn is a skillful, results-oriented Program Manager with over 13 years experience directing and contributing to complex
projects. She has proven her expertise in all phases of pre-sales, project planning, execution and post production
support for projects in both commercial and the government sector. Dawn has a reliable record of success in project
management and engagement review, with an ability to recognize business objectives, foresee the solutions, develop
approaches, estimate resources and send projects on time and within budget. She is an enthusiastic manager with
proficient skills in gathering requirements, documenting process flows, analyzing gaps, controlling and managing change,
mitigating risk, developing and managing project schedules, and creating and delivering communication to all impacted
parties. Her career is marked by the consistent ability to streamline processes and increase cost savings.
Dawn's current position within StoneRiver is Senior Project Manager.
Management Skills
Demonstrated knowledge of the following areas:
 Program Management
 Portfolio Management
 Change Management
 Vendor Management
 Workflow Management
 Project Reporting
 Test Planning and Management
 Resource Management
 Data Analysis
 Oracle Retail Integration
 JD Edwards Integration
 Oracle e-Business Suite Integration
 Configuration Management
 Scope Management
 Communication Management
 Financial Management
 Content Management
Project Experience
StoneRiver
Senior Project Manager, 2013 – 2016
 Managed multiple projects for multiple clients in both a Fixed Price and Time & Materials engagements
delivering within or under budget.
 Increased project revenue by over $500,000 each year.
 Simultaneously managed 3 onsite and remote teams of 30 resources balancing priorities, projects, schedules,
and conflicts.
 Relationship and engagement manager with clients to negotiate new contracts, build references, and provide
continuous customer satisfaction.
 Managed budget and revenue models in excess of $4M per project, providing visibility into our forecasts and
recognized revenue.
 Assisted PM Director in documenting and formalizing project management processes for time reporting, project
reporting, and resource and finance forecasting.
 RAPID Award winner for leading efforts across multiple projects.
Systems Engineering Services Corp (SESC)
Senior Project Manager/Program Manager, 2011–2013
 Managed multiple projects as the PMO lead across the client program.
 Supervised architecture, design, development and testing teams deploying a bottoms-up self service portal.
 Initiated Statements of Work for various phases of the project lifecycle.
 Executed project plans, resource allocation/plans, and monitored project timelines to on-time deliverables.
 Observed rate, time, scheduling and running on several projects.
OLR America Inc.
Implementation Project Manager, 2010-2011
 Provided project management consulting services to client for implementation of Oracle Retail Merchandising
System, Oracle Retail Price Management, Oracle Trade Management, Oracle Retail Sales Audit, Oracle Retail
Invoice Matching, and Oracle Retail Stock Ledger.
 Facilitated Business Process workshops to understand current state and gather requirements for future
processes.

2. ConsultantProfile: Dawn Duncan, PMP,CSM
719-325-6114
Dawndc72@yahoo.com
 Led project team through the planning, analysis, and design of custom modifications, interfaces and areas of
conversion with the delivery of work products that marked major milestones.
 Maintained complex project plan and activities to guide OLR and client staff through the project lifecycle with
highlights to dependencies, critical path, and resource leveling.
 Balanced project and resource schedule, and time and expense budget to ensure quality and a successful
implementation.
Oracle Corporation
Consulting Project Manager, 2007-2009
 Provided project management consulting services to both commercial and government clients for Oracle
Document Capture, Oracle Image and Process Management and Oracle Universal Content Management.
 Managed integrated solutions with Oracle eBusiness Suite and JD Edwards.
 Estimated the project effort through to project closure, working very closely with the client and internal
technical resources to ensure the project was delivered within budget and schedule.
 Upgrade efforts included historical analysis of the current architecture and systems; coordination of data center
moves for existing servers, and managing upgrade schedule and resources.
 Managed resource work patterns and portfolio revenue for projects.
 Delivered work products throughout the projects lifecycle including objectives, requirements, design diagrams,
configuration, testing strategy, user guides, and lessons learned.
 Speaker during the 2009 Oracle User Group Conference to share the product direction for Oracle Image and
Process Management utilizing the BPEL workflow.
Verizon Business
Sr. Project Manager, 2007
 Successfully tracked 2 highly visible security projects through design phase.
 Reviewed functional requirements with over 30 developers, tracked and synchronized individual schedules,
facilitated and managed analysis and design reviews/signoffs, documented and tracked all change controls and
effects on project budget.
Citicorp
Solution Engineer, 2004 – 2006
 Managed external commercial card programs that implemented Travel, Purchase, or One Card credit card
solutions for corporate and government customers and their employees.
 Managed program expectations, designed technical solutions that included file and system integration,
delivered solutions on target, and supported technical requirements.
 Participated in pre-sales presentations that portrayed the services included in our card programs.
Agilent Technologies
Process Engineer, 2000 – 2004
 Managed a global accounts payable, internal project, to roll out a web-based employee expense
reimbursement system along with a company paid credit card to 25,000 employees, in 13 different countries.
 Successfully reduced costs by standardizing the company’s travel and procurement expense processes.
 Speaker during the 2004 National Association of Purchasing Card Professionals (NAPCP) conference to present
the implementation success of a global OneCard program.
Education & Training
 MS Management, Regis University - Colorado Springs
 BA Communications/Business Administration, Regis University – Colorado Springs
 PMI Certified Project Management Professional (PMP)
 Certified ScrumMaster (CSM)
 Oracle Project Management – Level 3 Certification