1. Hemraj Naitram
997 Berry Leaf Court, Apopka FL 32703
(646) 895-2392 mobile
Hem1nait@optonline.net
Summary of Qualification
GENERAL MANAGER / AREA SUPERVISOR with over a decade of knowledge in McDonald’s
Restaurant Business. A versatile and skilled professional in Restaurant Operation, Marketing and
Sale, Financial Management and Profitability. A strong analytical and planning skill, combined
with the ability to coordinate the effort to many to meet organizational goal. Productive and
efficient work habit without supervision. Self motivator with high energy. Ability to manage in
challenging markets.
. QSR Soft Technology . Info Record . Strategic Planning
. ISP System . Inventory Control . E-Labor Technology
. P&L Management . Cash management . Performance Standard
. System Management . RDM System . Team Leadership & Mentoring
. Accounting Management . Safety and compliance . Work experience
Career Experience
Hairston Food Service Corp, River Edge, New Jersey ( 2009 – 2016)
General Manager – McDonald 490 Eighth Avenue, New York NY 10001
2011-Present
Responsible for the store operations and meeting company objectives at high arrival rate NYC
restaurant with annual sales of $4.4 million located adjacent to Madison Square Garden.
. Consistently improves restaurant’s Sales, TC, P.A.C and Profitability from 2009 to 2013.
. Consistently run Mystery Shop Score 91% average from 2011 to 2015.
. CSO visits 18% average from 2012 to 2015.
. Eights CSO visit of 0% in 2013.
. Institute RMD System in store and all Department Managers is Capstone certified.
. Developed one HU grad and ten Shift Managers.
. Awarded the prestigious RAY KROC AWARD in 2013 for outstanding performance.
. Led the region in most coffee sold following $1.00 coffee launch.
. Restaurant chosen as location to bring Company executives while visiting NYC.
2009-2011
In charge of store operation at 317 Broadway for two years. The sales volume for this store was
$2.6 million annually.
Laurino Enterprises, Valley Stream, New York (2007-2008)
Area Supervisor
Supervised a team of three General Managers for three restaurant with a sales volume of over

2. $8 million annually. Directed financial management function including development of weekly /
Career Experience continued
monthly Q C R statements. Oversaw daily operations function including QSR Soft, Cash
Management, ISP System and R2D2 Report.
. Improved Operation Standard in the restaurant which is reflected in improve Mystery
Shop scores and ROIP / SOR grade.
. Increased patch sales by 10% and decreased food cost by 1.5% in 2008.
. Reduced crew turnover in patch by 90%.
. Reduced labor and cost of good solid in patch by 15%.
. Promoted a first assistant manager and six swing managers.
Twenty First Century L.P.I, Englewood, New Jersey ( 1988 - 2007 )
General Manager
Built a highly visible business and increased local customer base through various community
relations activities. In charge of AOS ordering, crew and manager schedules completed in the
ISP system, managing up-to-date files, time attendance, sales ledgers, training, inventory, food
cost, labor, P&L, enforcing policies and procedures.
. Consistently improved restaurant's Sales, TC’s, P.A.C and profitability from 1996 to 2007.
. Consistently earned company quarterly and annual bonuses in 1996 to 2007.
. Consistently ran low-labor cost throughout seasonal highs and lows.
. Carried out a demographic study that pin pointed the restaurant market.
. Instituted "hiring from within" approach in promoting managers.
. Completed prerequisite courses associated with AOC in two years.
. Awarded as employee of the year for 1999 in recognition of outstanding performance.
. Promoted highly effective managers who contributed in promoting several store
personnel.
. Store manage for the company and sales volume annually.
. 2840 71st Broadway (May 2006 - May 2007) ($ 2.9 million)
. 2002 96 Street (December 1999 - April 2006) ($2.8 million)
. 5684 The Hub (January 1999 - November 1999) ($ 3.2 million)
. 10484 Flat Iron (October 1997 - December 1998) ( $ 3.1 million)
. 2702 Union Square (January 1996 - September 1997) ($ 3.5 million)
Career Path
. Promoted to 1st Assistant Manager 1996
. Promoted to 2nd Assistant Manager 1995
. Swing Manager 1990
. Training Coordinator 1989
. Crew Chief 1988
Education
Berkeley College, New York, New York
Business Administration Program Specialization in Accounting

3. Education
A.A.S Degree: Graduate December 1995
Achievements: * Dean's List * Student of week * GAP: 3.2
McDonald Hamburger University, Oak Brook, Illinois
Advanced Operations Course Bachelor of Hamburgerology
Diploma: Graduate February 1998
N Y C Department of Health and Food Protection Certification 1996