Dear students get fully solved assignments Send your semester & Specialization name to our mail id : help.mbaassignments@gmail.com or call us at : 08263069601

1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
ASSIGNMENT
DRIVE SPRING 2015
PROGRAM Bachelor of Business Administration- BBA
SEMESTER 3
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
BK ID B1597
Credit & Marks 4 CREDITS & 60 MARKS
Note – Answer all questions. Kindly note that answers for 10 marks questions should
beapproximately of 400 words. Each question is followed by evaluation scheme.
1 Define the term Quality management. What are the dimensions of quality? Differentiate
between Quality Control and Quality Assurance.
Answer: Definition of Quality :
Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-
inferiority or superiority of something; it is also defined as fitness for purpose. Quality is a
perceptual,conditional, and somewhat subjective attribute and may be understood differently by
differentpeople. Consumers may focus on the specification quality of a product/service, or how it
comparesto competitorsinthe marketplace.Producersmightmeasurethe conformance quality, or
degree to which the product/service was
Q2. Differentiate between Mission and Vision Statements. Write a brief note on “quality
objectives”.
Answer: Difference between Mission and Vision Statements :
1. About:
A Mission statement talks about HOW you will get to where you want to be. Defines the purpose
and primary objectives related to your customer needs and team values.
A VisionstatementoutlinesWHERE you want to be. Communicates both the purpose and values of
your business.
2. Answer:

2. Q. 3. Explain the following:
a) Kaizen:Kaizen,Japanese for"change forbetter".Whenusedinthe businesssense and applied to
the workplace, kaizen refers to activities that continually improve all functions and involve all
employees from the CEO to the assembly line workers. It also applies to processes, such as
purchasing and logistics,that cross organizational boundaries into the supply chain. It has been
applied in healthcare, psychotherapy, life-coaching, government, banking, and other industries.
By improving standa
b) Benchmarking and its importance:Benchmarking is the process of comparing one's business
processes and performance metrics to industry bests or best practices from other companies.
Dimensions typically measured are quality, time and cost. In the process of best practice
benchmarking,managementidentifiesthe bestfirmsintheirindustry, or in another industry where
similar processes exist, and
Q. 4. What is meant by Customer Focus? Describe in brief the concept of Customer satisfaction
and Customer delight.
Customersatisfactionisessential forbusinesssuccessintoday'smarketplace. Customer satisfaction
refers to the extent to which customers are happy with the products and services provided by a
business.Customersatisfactionlevelscanbe measuredusingsurveytechniquesandquestionnaires.
Gaining high levels of customer satisfaction is very important to a business because satisfied
customersare most likelytobe loyal andtomake repeat orders and to use a wide range of services
offered by a business.
Q. 5. Write Short notes on the following:
a) Cost of Quality:Whencalculatingthe businesscase fora Six Sigmaproject,the costof poorquality
(COPQ), which is the cost caused through producing defects, is a commonly used concept. Within
the total amountof qualitycost,however,COPQ represents only a certain proportion. Costs do not
resultfromonlyproducingandfixingfailures;ahighamountof costscomesfrom ensuringthatgood
products are produced. This article explains
b) Productivity:Productivity is an average measure of the efficiency of production. It can be
expressed as the ratio of output to inputs used in the production process, i.e. output per unit of
input.When all outputs and inputs are included in the productivity measure it is called total
productivity. Outputs and inputs are defined in the total productivity measure as their economic
values. The value of outputs minus the

3. Q. 6. Define Quality Management System. Explain Quality Management Principles.
Answer:A quality management system (QMS) is a collection of business processes focused on
achievingqualitypolicyandqualityobjectives tomeetcustomerrequirements. Itisexpressed as the
organizational structure,policies,procedures,processesandresourcesneededtoimplementquality
management.Earlysystemsemphasized predictable outcomes of an industrial product production
line,usingsimple statistics and random sampling. By the 20th century, labour inputs were typically
the most costly inputs in most
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601