The document describes the Zipwire Cloud contact center solution from Aspect Software. It offers a 100% cloud-based contact center with 0% complexity and 100% uptime. It provides inbound, outbound, reporting, recording, self-service, and intelligent skills-based routing capabilities across multiple channels. It can be deployed rapidly in hours rather than days and allows for rapid expansion and contraction. Aspect has data centers around the world and a global telecommunications infrastructure to ensure 100% uptime.

1. ©2013 Aspect Software, Inc. All rights reserved
rev: Mar 2013
Zipwire Cloud solution

2. The no-hassle contact center in the cloud. 100% Cloud  0% Complexity  100% Uptime
Inbound
Reporting
Outbound
Recording
Blended
Self-service
Multi-channel
Intelligent skills- based routing
...and we just got started!
•FREE TRIAL !!!!
•http://zipwire.aspect.com/
•deployed in hours, not days, rapid expansion and contraction

3. ©2013 Aspect Software, Inc. All rights reserved
Zipwire™ Capabilities:
•Inbound/ACD
•Outbound
•CTI
•Chat (multi-session)
•SMS/Email
•IVR/Self Service
•Quality Management/Recording
•Customer Sat Surveys
•Queue Optimization
•Reporting
•CRM & SalesForce.com
•Browser based UI
•Mobile video
•Lightweight PBX
•Telco Infrastructure
Embrace the Revolution
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4. ©2013 Aspect Software, Inc. All rights reserved
Mobile Video Interactions
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5. Why Cloud? Why the Aspect Zipwire™ Cloud?

6. ©2013 Aspect Software, Inc. All rights reserved
Aspect’s Expansive Global Data Center and Telco Infrastructure
Supporting Our Private Cloud, SaaS, PaaS and Managed Services Portfolio
Las Vegas
Orlando
London
Cologne
Frankfurt
Hong Kong
Singapore
DC Data Center
CC Contact Center
NOC Network Operations
DC
DC CC NOC
DC CC NOC
DC
DC
DC
24x7x365
Support
100% Uptime Guarantee
Patented Architecture
6 Data Centers
90,000 ports
2 Network Ops Centers
Central Monitoring
Global Telco Infrastructure
• 13 global carrier cross connects
• 1.5 billion minutes of use expected in 2014

7. ©2013 Aspect Software, Inc. All rights reserved
•Only Company in Industry offering 100% Uptime SLA Guarantee
•Network has maintained this Service level for last 4 years
•No Single point of failure
•2.2 Billion minutes of traffic
•Independent RESPORG
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8. Aspect – Unique Values for you

9. ©2013 Aspect Software, Inc. All rights reserved
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Unique Values for you
•All in one system
•Centralized solution
•Central administration and reporting
•Easier education
•No impact on any other infrastructural projects.
•Works with a changing and hybrid telephony infrastructure, telephony infrastructure is transparent.
•Available on any site of your organization with any size.
•Proven 100 % uptime guarantee, global support organization
•We stick to our promise and have a generous financial compensation model in place
•Complete portfolio
•The system is completely managed by Aspect.
•Always be on the latest version
•No costly upgrades
•No infrastructure needed from your side
•Maximum functionality and reliability.
•No outages during updates
•Telco infrastructure included
•Focus on your business instead of running a platform.
•Roll out the new contact center generation in phases and regions on “your own pace”. We will do this journey together with you.