The document discusses the challenges of traditional on-premise contact center solutions and introduces ServicePattern as a next generation cloud contact center software that can help address these challenges. Specifically, it notes that traditional solutions involve integrating siloed point solutions, spending money on consultants to integrate these systems, and struggling to find and retain high quality agents. ServicePattern on the other hand offers a unified, scalable platform with native multichannel support that allows for a more flexible workforce while providing a complete view of the customer experience.
Got Cloud Voice? Don’t Let Your Competitor Beat You to ItNet Activity
It’s no secret that the business world isn’t what it used to be. Simply put, the old age of operating within the normal hours of 8-5pm is an outdated paradigm. The traditional workforce is no longer the norm and remote workforces continue to grow in number because of the drastic reduction in overhead and increases in employee satisfaction. While this level of flexibility was unavailable in years prior, expanded capacities offered by the latest in technology have made this new working environment possible. This new environment is also enabling businesses to keep their customers happier than ever before. Companies leveraging the latest technologies, like cloud voice, are able to keep their customers happy 24/7, which is leaving their competition in the dust. The business leaders who have shifted their mindsets in order to take advantage of these new opportunities are being rewarded handsomely.
Discover whether or not your contact center should be migrating to the cloud. You'll discover the average problems facing contact centers today without cloud solutions, and how a cloud solution can help solve these problems.
Got Cloud Voice? Don’t Let Your Competitor Beat You to ItNet Activity
It’s no secret that the business world isn’t what it used to be. Simply put, the old age of operating within the normal hours of 8-5pm is an outdated paradigm. The traditional workforce is no longer the norm and remote workforces continue to grow in number because of the drastic reduction in overhead and increases in employee satisfaction. While this level of flexibility was unavailable in years prior, expanded capacities offered by the latest in technology have made this new working environment possible. This new environment is also enabling businesses to keep their customers happier than ever before. Companies leveraging the latest technologies, like cloud voice, are able to keep their customers happy 24/7, which is leaving their competition in the dust. The business leaders who have shifted their mindsets in order to take advantage of these new opportunities are being rewarded handsomely.
Discover whether or not your contact center should be migrating to the cloud. You'll discover the average problems facing contact centers today without cloud solutions, and how a cloud solution can help solve these problems.
Inextrix Technologies Pvt. Ltd is one of the well known IT companies based in India. The company has been catering to its customers across the world since 2010.
West Interactive offers an approach to Hosted Contact Center solutions that enable companies to achieve greater results with their customer care strategy, in less time.
Cloud Communication Services 101 by Twilio Product LeaderProduct School
Main Takeaways:
How it works and how to leverage communication channels in your product
Relevant metrics and how to measure them
Outlook to the future of comms - what’s next?
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014.
Más información sobre el servicio Contact Center de Telefónica en
Contact center - czyli co i kiedy nam się oplaca?Comarch_Services
Comarch Contact Center (CCC) - to pakiet rozwiązań usprawniający komunikację zarówno wewnątrz, jak i na zewnątrz organizacji, a jednocześnie wspierający zarządzanie relacjami z klientem.
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
Presentación de Nurun para la jornada "Aprendiendo a dar valor al cliente omnicanal" celebrada el 20 de enero de 2015 en Madrid. Organizada por la Asociación de Agencias Digitales
A slideshow of our Integrating Communications into CRM Webinar. In this presentation, you'll read: CRM and "spectrum of communication" overview, an overview of Twilio, architecture for CRM + communications, hear some of our customer use cases and learn about a solution that our partner RingDNA implemented.
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014.
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
Inextrix Technologies Pvt. Ltd is one of the well known IT companies based in India. The company has been catering to its customers across the world since 2010.
West Interactive offers an approach to Hosted Contact Center solutions that enable companies to achieve greater results with their customer care strategy, in less time.
Cloud Communication Services 101 by Twilio Product LeaderProduct School
Main Takeaways:
How it works and how to leverage communication channels in your product
Relevant metrics and how to measure them
Outlook to the future of comms - what’s next?
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014.
Más información sobre el servicio Contact Center de Telefónica en
Contact center - czyli co i kiedy nam się oplaca?Comarch_Services
Comarch Contact Center (CCC) - to pakiet rozwiązań usprawniający komunikację zarówno wewnątrz, jak i na zewnątrz organizacji, a jednocześnie wspierający zarządzanie relacjami z klientem.
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
Presentación de Nurun para la jornada "Aprendiendo a dar valor al cliente omnicanal" celebrada el 20 de enero de 2015 en Madrid. Organizada por la Asociación de Agencias Digitales
A slideshow of our Integrating Communications into CRM Webinar. In this presentation, you'll read: CRM and "spectrum of communication" overview, an overview of Twilio, architecture for CRM + communications, hear some of our customer use cases and learn about a solution that our partner RingDNA implemented.
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014.
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
An impactful approach to the Seven Deadly Sins you and your Brand should avoid on Social Media! From a humoristic approach to a modern-life analogy for Social Media and including everything in between, this deck is a compelling resource that will provide you with more than a few take-aways for your Brand!
How People Really Hold and Touch (their Phones)Steven Hoober
For the newest version of this presentation, always go to: 4ourth.com/tppt
For the latest video version, see: 4ourth.com/tvid
Presented at ConveyUX in Seattle, 7 Feb 2014
For the newest version of this presentation, always go to: 4ourth.com/tppt
For the latest video version, see: 4ourth.com/tvid
We are finally starting to think about how touchscreen devices really work, and design proper sized targets, think about touch as different from mouse selection, and to create common gesture libraries.
But despite this we still forget the user. Fingers and thumbs take up space, and cover the screen. Corners of screens have different accuracy than the center. It's time to re-evaluate what we think we know.
Steven reviews his ongoing research into how people actually interact with mobile devices, presents some new ideas on how we can design to avoid errors and take advantage of this new knowledge, and leaves you with 10 (relatively) simple steps to improve your touchscreen designs tomorrow.
You are dumb at the internet. You don't know what will go viral. We don't either. But we are slighter less dumber. So here's a bunch of stuff we learned that will help you be less dumb too.
What 33 Successful Entrepreneurs Learned From FailureReferralCandy
Entrepreneurs encounter failure often. Successful entrepreneurs overcome failure and emerge wiser. We've taken 33 lessons about failure from Brian Honigman's article "33 Entrepreneurs Share Their Biggest Lessons Learned from Failure", illustrated them with statistics and a little story about entrepreneurship... in space!
SEO has changed a lot over the last two decades. We all know about Google Panda & Penguin, but did you know there was a time when search engine results were returned by humans? Crazy right? We take a trip down memory lane to chart some of the biggest events in SEO that have helped shape the industry today.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se.
Instead, they are a tool to improve business reaction times and access on-demand capabilities that can, and should, improve service quality.
This ebook will tell you more about Virtual Contact Center Agents.
On the 5th December 2013, Intelecom took a trip into the future to look at the trends which will influence our contact centres and the way in which we deliver customer service. Featuring a fascinating key note from Gartner, Intelecom also took the opportunity to dispel some of the myths surrounding Cloud contact centres and highlighted the growing importance of Social Media in customer service.
UNIVERGE BLUE ENGAGE: Should You Remote-Enable Your Contact Center?InteractiveNEC
The #customerexperience is often improved by adopting a remote #contactcenter scheme. There is ample data demonstrating that remote workers can be happier, better- balanced, and ultimately more productive. Read this whitepaper to understand the several factors that influences employee productivity and how #remotework can lead to higher employee retention, better work-life balance and improved focus. #CCaaS #CloudCommunications
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
Building a Business Case for Replacing Your Call Center ACDGenesys
As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.
View this slideshare and learn how to:
Compute cost savings from pooling agent resources
Calculate hardware and maintenance savings
Estimate the benefits of a consistent customer experience
Get more in the white paper: Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers http://gsys.co/VGQxK
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Tactics to Infuse Business Relevance in IT Delivery TeamsCharan Puneet Singh
This talk was presented during ThoughtWorks Converge - a platform for BAs, PMs and product management community to come together. The theme was Business Relevance, or how to make IT teams more closely aligned with business.
Our CPQ Buyer's Guide gives you a deep dive into all the criteria and comparisons you need to be an expert with the next generation of Configure-Price-Quote applications.
SuiteCRM software is a powerful and flexible customer relationship management platform. Hynstein provides efficient and timely implementation, customization and support services.
More and more organisations are choosing to work with managed cloud service providers to ease the transition to the cloud. Despite the knowledge that these specialists can offer, not all collaborative projects go successfully. That's why Paul Bates, Vice President of Managed Cloud Services at leading cloud and data centre provider Proact, looks at seven key lessons that should be kept in mind when defining a cloud strategy and choosing an associated partner.
Gain insight into key areas, including:
- Data location
- Cost models
- Automation and orchestration
- Hybrid and public cloud platforms
Set firm foundations before you embark on your journey to the cloud.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
3. 3
Table of Contents
The Challenge…….…………………..…..4
Point Solutions………..…………….…….5
Consultant Armies...……..…………..….7
Finding High Quality Agents……...…...9
Siloed Systems……………………..…….11
ServicePattern…………………..………..13
4. 4
The Challenge
Sales and customer service contact centers are under
increasing pressure to increase efficiency and effectiveness
with limited budgets.
This is not news, but these three factors are making the
situation even tougher:
Slow economic recovery means restricted budgets.
Hypercompetition increases pressure to deliver.
Years of empty promises from vendors about how the cloud
would solve your problems.
5. 5
What’s Out
Integrating Point Solutions
After months or years of effort, and tens or hundreds of
thousands of dollars, you end up with a brittle system that still
doesn’t:
Give you 360-degree insight into customers.
Scale responsively.
Provide reports with actionable insight.
6. 6
What’s In
Native Multichannel Support
It could not come from any legacy vendor. It had to be built
from the ground up.
Designed for the way you work and with your goals in
mind.
Massively scalable, state-of-the-art innovative multichannel
cloud technology.
Nimble and agile solutions built by the same people who
previously delivered systems handling millions of customer
transactions each and every day.
7. 7
What’s Out
Spending Money on Armies of Consultants
A whole industry has grown up to help you integrate point
solutions in your contact center. The results:
Internal IT staff doesn’t spend time on other priorities.
Seemingly never-ending integration budget spending.
Agents still end up with five or more apps on their screen.
8. 8
What’s In
Reallocating Budget to Training
With a holistic cloud platform, the integration is innate—it’s
there from day one. This allows you to:
Train staff so they are more effective in helping customers
the first time, every time.
Support additional features and customer engagement
channels.
Make your customers happier and more loyal.
9. 9
What’s Out
Struggling to Find and Keep High Quality Agents
Even in this tough job market, it’s hard to secure high quality
agents and keep them on the phones (or web chat) day after
day.
Turnover ruins productivity.
Training costs are too high.
Lack of staff means longer hold times for customers.
10. 10
What’s In
Tapping Into a National Talent Market
You can hire the best agents to work in your virtual contact
center wherever they are. All they need is a broadband
connection and web browser.
Tap the pool of national job applicants.
See when they are online and engaging customers.
Use whisper coaching, barge-in, and all of the other tools
you would if they were in the same building.
11. 11
What’s Out
Siloed Systems and Islands of (mis)Information
When you use multiple point systems, you end up with islands
of information, much of it wrong, and impossible to normalize
for ‘big data’ analysis.
Customers are frustrated by agents who lack access to ba-
sic information and engagement histories.
Agents are frustrated by multiple, inconsistent, user inter-
faces.
Managers are frustrated by an inability to get insightful
cross-functional, cross-channel reports.
12. 12
What’s In
Unified Customer Experience
A common cloud platform built from the ground up is the
unifying solution that you always wanted and increasingly need.
Close more cases on the first interaction.
Successfully handle more cases with self-service.
Improve customer satisfaction measurements, and overall
customer experience.
13. 13
What’s In? ServicePattern™
Next Generation Cloud Contact Center Software
ServicePattern has been developed by industry veterans to help
you impove the customer experience and better monetize
customer engagement data.
Most scalable platform.
Native multichannel support.
Unified customer experience.
14. 14
Bright Pattern, Inc.
1111 Bayhill Drive
Suite 275
San Bruno, CA 94066
www.BrightPattern.com
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next gen-
eration of cloud-based contact center and customer experience management solutions. With flip-the-switch
activation, you can deploy in days and make changes in minutes. As a multichannel, unified, fully featured
solution, our ServicePattern™ platform helps you manage the complete life cycle of customer experience.
Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-
grade functionality, reliability, and scalability not otherwise available in the industry. ServicePattern supports
inbound contact center, outbound contact center, blended and predictive dialer applications.