Discussed in this presentation is an overview of the features and functionalities of Atmosphere Scripting & Order Entry.

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Scripting & Order Entry

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Atmosphere’s Latest Addition

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What is Atmosphere Scripting and Order Entry?
• The Scripting and Order Entry Module is a feature within the
Atmosphere Platform.
• It is an agnostic scripting tool which can be used with any
ACD and call routing systems.
• It is a self-service scripting solution that requires no
programming knowledge by the end user.
• The “keys of the kingdom” are in the hands of
the user. Design the script you want to
see…not what a developer wants
you to use

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Atmosphere Scripting & Order Entry Benefits
• Easy integration
• Fast deployment
• Simple customization
• Flexible management
• Valuable insight

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Customer Profile
Target Customers:
 Enterprises and Call Center Telemarketing
- An internal company could use this as a way to correct
inappropriate response to outside vendor…i.e. accounting, Help
Desk, front desk, etc…
- Billing/Collections
- Lead Generation Organizations
- Enterprises and Call Centers with Inbound calls where they would
potentially need a script to flow through the conversation or to
collect data.
- Polling & Political Services
- Surveys
- Disaster Recovery – Red Cross
Verticals: Direct Response, Retail, Customer Service, Consumer Goods,
Pharmaceutical/Healthcare, Non-Profit Organizations and Financial
Services.

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COMPETITORS
Five9
Magnetic North
LiveOps
inContact
OrderLogix

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Competitive Advantage
• No need for programming knowledge
• User defines SKU Fields
• Import capabilities for Large SKU set ups
• User defines Media Fields
• Import capabilities for Media Station updates for
Sourcing
• Tracking of changes and ability to revert to previous
script changes
• Media Sourcing included in the platform for no additional
cost

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Use Case 1: DR Company
An American multinational corporation that uses direct
response infomercials and multi-level marketing to sell DVDs

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Use Case 1: Scenario
• Nine different call centers and scripting platforms.
• Each time a new script has to be implemented in the
call centers – DR Company has to email the new
Spec Directive and confirm the timeline with each
individual call center
• If expedited timeline is required additional costs may
be billed to DR Company by the specific Call Center
• Each script has to be QC’d by the call center and DR
Company prior to the “Go Live” Date. The hours
associated with QC’ing a script can range from 2 to 6
hours dependent on the complexity of the script.
• Test Files must be generated for each new script
implementation by a call center for approval by DR
Company prior to the “Go Live” Date

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Use Case 1: Benefits
• Set up of scripting and QA completed by client
rather than multiple call centers
• Faster turnaround
• Client controls all facets of the Go Live within the
Scripting platform
• Efficiency of time by having the call center focus
on the sales rather than the programming set up
of a script
• Reduced implementation time
• No additional costs involved with expedited set
up

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Atmosphere Scripting & Order Entry Dashboard