Zensar - supporting
global Retailers
in their
transformation
journey
Shared Service: Support services delivered through a
team of experienced functional and technical
consultants. A single team of Oracle Retail experts led by
an experienced service manager helps support multiple
retailers. Through this model, the retailer is able to
reduce the total cost of operations by up to 30%.
Managed Service: Zensar takes on the responsibility for
a set of pre-defined support activities and
enhancements. The SLAs for response and resolution is
agreed upon and this type of engagement fits retailers
looking to engage in continuous improvement and long
term fixes.
Resource Augmentation: The management, allocation
and SLA responsibility of resources in this model is
completely dependent on the customer and the mode of
client operations.
Capacity Augmentation: Like with
the management, allocation and SLA
responsibility of resources in this model is completely
dependent on the customer and the mode of operations.
However this is suitable for larger engagements and
team capacity and skill planning for project ramp-up and
ramp-down based on customer requirement.
SAP Customer Activity Repository | Omni-Channel Customer Engagementattune Consulting
How SAP's Customer Activity Repository can help fashion retailers deliver an omni-channel customer experience. Find out more here - http://insights.attuneconsulting.com/sap-customer-activity-repository
Stay focused and flexible, maintain market relevance by continuing to innovate and connect with customers using Sage 300 Retail. Sage 300 Retail helps you adapt quickly to new technologies, ensuring you are successful and globally competitive.
Avoid down-time and unnecessary costs in a demanding, around-the-clock retail world. By offering you peace of mind knowing your Point of sale and ERP are delivered and supported through one business and solution, Sage 300 Retail is paramount for your business to thrive.
Evaluating a Subscriber Management Billing Vendor for Cloud BusinessesSURE!
Are you clear about your evaluation criteria for choosing a Billing & Subscriber Management System for your Datacenter?
SURE! presents 5 pivotal point that will help you "zero in" on the right fit for your Subscription Business to provide enhanced customer experience to stay ahead of the game.
SAP Customer Activity Repository | Omni-Channel Customer Engagementattune Consulting
How SAP's Customer Activity Repository can help fashion retailers deliver an omni-channel customer experience. Find out more here - http://insights.attuneconsulting.com/sap-customer-activity-repository
Stay focused and flexible, maintain market relevance by continuing to innovate and connect with customers using Sage 300 Retail. Sage 300 Retail helps you adapt quickly to new technologies, ensuring you are successful and globally competitive.
Avoid down-time and unnecessary costs in a demanding, around-the-clock retail world. By offering you peace of mind knowing your Point of sale and ERP are delivered and supported through one business and solution, Sage 300 Retail is paramount for your business to thrive.
Evaluating a Subscriber Management Billing Vendor for Cloud BusinessesSURE!
Are you clear about your evaluation criteria for choosing a Billing & Subscriber Management System for your Datacenter?
SURE! presents 5 pivotal point that will help you "zero in" on the right fit for your Subscription Business to provide enhanced customer experience to stay ahead of the game.
Our AI-powered analytics solutions for retailers and marketers can influence your customers’ shopping lists and then provide recommendations along every inch of their shopping journey.
Commerce Vision for Wholesale & DistributionKatie Koss
B2B Wholesale and distribution companies turn to Commerce Vision for world class eCommerce solutions. Whether providing mobile rep applications, order automation, or functionally rich, integrated eCommerce sites, the Commerce Vision team draw on our 20 years of experience in the true B2B space.
To learn more, visit us at https://www.commercevision.com.au/
Technological advancements have elevated consumers’ expectations for the in-store shopping experience. The future of retail is about choice, consistency and customization. Consumers’ want the ability to choose how, when and where they shop, and retailers need to be prepared to meet those preferences. Outdoor retailers can leverage the support of in-store technologies to not only meet customers’ expectations, but create inventory transparency, reduce inventory overhead costs, provide a wider selection of products, and most importantly, gather customer data to better adapt to their shopping behaviors. Analysts agree that retailers who adopt trending technologies for business development are the most likely to grow their revenue and market share.
Factors to consider when designing your in-store technology platform:
•Look at how consumers are using mobile devices in-store to determine which technology will be most effective (focus on simplifying and assisting in their shopping experience).
•Start small with one product (i.e. mobile app or an iPad display) and then add on elements to reduce risk.
•Be flexible, watch and analyze – in-store technologies have website-like analytics to track user behavior (traffic, visits, click-throughs) and understand whether it’s effective.
•Create a unified supply chain strategy where orders can be placed and fulfilled through any channel before launching a mobile POS platform.
•Focus on providing a consistent and seamless experience by aligning Online and in-store efforts.
The following is a sample of how retailers have used advanced technologies to provide enhancements to the in-store shopping experience.
State of Analytics: Retail and Consumer GoodsSPI Conference
There is little doubt that Business Analytics will become a core differentiator in consumer industries, but even though Retail and Consumer Goods companies view analytics as extremely strategic, they struggle to effectively leverage it across the enterprise. EKN has studied the adoption and impact analytics in these industries for the last 5 years, and this counterpoint presentation will summarize key trends in analytics and shares fresh 2016 data on the state of analytics. Presented by Joe Skorupa (Editorial Director, RIS News) & Gaurav Pant (Senior VP Research & Principal Analyst, EKN Research) at the 2016 SPI Conference.
As inventory management system has become more of a necessity for businesses and it is being widely used in a variety of industries from manufacturing to utilities, healthcare, education, government, and more.
As inventory management system has become more of a necessity for businesses and it is being widely used in a variety of industries from manufacturing to utilities, healthcare, education, government, and more.
It is widely acknowledged that omnichannel is the future
of retail. Customers want to shop anywhere at any time and expect a
seamless experience across all channels while doing it. However, it is also
widely acknowledged that most retailers are a long way from achieving
this complex state of readiness due to the fact that delivering against
those customer expectations touches virtually every department in the
retail enterprise.
What's My Security Policy Doing to My Help Desk w/ Chris SwanSonatype
Operational data mining gives us a rich source of data for the third devops way - continual learning by experimentation. It also shows us just how damaging those 90 day password resets can be. This talk will look at what can go wrong, and the renewed fight to fix the problem at the root.
Our AI-powered analytics solutions for retailers and marketers can influence your customers’ shopping lists and then provide recommendations along every inch of their shopping journey.
Commerce Vision for Wholesale & DistributionKatie Koss
B2B Wholesale and distribution companies turn to Commerce Vision for world class eCommerce solutions. Whether providing mobile rep applications, order automation, or functionally rich, integrated eCommerce sites, the Commerce Vision team draw on our 20 years of experience in the true B2B space.
To learn more, visit us at https://www.commercevision.com.au/
Technological advancements have elevated consumers’ expectations for the in-store shopping experience. The future of retail is about choice, consistency and customization. Consumers’ want the ability to choose how, when and where they shop, and retailers need to be prepared to meet those preferences. Outdoor retailers can leverage the support of in-store technologies to not only meet customers’ expectations, but create inventory transparency, reduce inventory overhead costs, provide a wider selection of products, and most importantly, gather customer data to better adapt to their shopping behaviors. Analysts agree that retailers who adopt trending technologies for business development are the most likely to grow their revenue and market share.
Factors to consider when designing your in-store technology platform:
•Look at how consumers are using mobile devices in-store to determine which technology will be most effective (focus on simplifying and assisting in their shopping experience).
•Start small with one product (i.e. mobile app or an iPad display) and then add on elements to reduce risk.
•Be flexible, watch and analyze – in-store technologies have website-like analytics to track user behavior (traffic, visits, click-throughs) and understand whether it’s effective.
•Create a unified supply chain strategy where orders can be placed and fulfilled through any channel before launching a mobile POS platform.
•Focus on providing a consistent and seamless experience by aligning Online and in-store efforts.
The following is a sample of how retailers have used advanced technologies to provide enhancements to the in-store shopping experience.
State of Analytics: Retail and Consumer GoodsSPI Conference
There is little doubt that Business Analytics will become a core differentiator in consumer industries, but even though Retail and Consumer Goods companies view analytics as extremely strategic, they struggle to effectively leverage it across the enterprise. EKN has studied the adoption and impact analytics in these industries for the last 5 years, and this counterpoint presentation will summarize key trends in analytics and shares fresh 2016 data on the state of analytics. Presented by Joe Skorupa (Editorial Director, RIS News) & Gaurav Pant (Senior VP Research & Principal Analyst, EKN Research) at the 2016 SPI Conference.
As inventory management system has become more of a necessity for businesses and it is being widely used in a variety of industries from manufacturing to utilities, healthcare, education, government, and more.
As inventory management system has become more of a necessity for businesses and it is being widely used in a variety of industries from manufacturing to utilities, healthcare, education, government, and more.
It is widely acknowledged that omnichannel is the future
of retail. Customers want to shop anywhere at any time and expect a
seamless experience across all channels while doing it. However, it is also
widely acknowledged that most retailers are a long way from achieving
this complex state of readiness due to the fact that delivering against
those customer expectations touches virtually every department in the
retail enterprise.
What's My Security Policy Doing to My Help Desk w/ Chris SwanSonatype
Operational data mining gives us a rich source of data for the third devops way - continual learning by experimentation. It also shows us just how damaging those 90 day password resets can be. This talk will look at what can go wrong, and the renewed fight to fix the problem at the root.
Andrey Utis - Sr. Manager, Software Engineering
Managing application secrets, such as database passwords or API keys, can be a tricky problem in any environment. It becomes even trickier when we have an end-to-end Continuous Delivery pipeline, deploying an application with no human intervention.
The question becomes: how do we maintain secrets in source control, along with the infrastructure and functional code, without exposing them to everyone? Additionally, CapitalOne, being a large financial institution, is subject to regulations like "segregation of duties", which prohibits developers from having admin access to production.
Using a combination of AWS KMS, IAM, and iptables, we were able to design a simple, cheap, and scalable solution that satisfies our security needs, as well as the regulatory requirements.
Software Security in DevOps: Synthesizing Practitioners’ Perceptions and Prac...Akond Rahman
In organizations that use DevOps practices, software changes can be deployed as fast as 500 times or more per day. Without adequate involvement of the security team, rapidly deployed software changes are more likely to contain vulnerabilities due to lack of adequate reviews. The goal of this paper is to aid software practitioners in integrating security and DevOps by summarizing experiences in utilizing security practices in a DevOps environment. We analyzed a selected set of Internet artifacts and surveyed representatives of nine organizations that are using DevOps to systematically explore experiences in utilizing security practices. We observe that the majority of the software practitioners have expressed the potential of common DevOps activities, such as automated monitoring, to improve the security of a system. Furthermore, organizations that integrate DevOps and security utilize additional security activities, such as security requirements analysis and performing security configurations. Additionally, these teams also have established collaboration between the security team and the development and operations teams.
Meta Infrastructure as Code: How Capital One Automated Our Automation Tools w...Sonatype
George Parris III, Capital One
In many companies, the cornerstone of their continuous integration and continuous deployment strategy is a few, well known pieces of automation software that are absolutely vital to the way companies are building software these days using agile methodologies. Many times though, someone with some infrastructure experience will just spin up a server and install the packages, building and iterating upon that same install for the following years that they're using it, which puts them in a shaky place every time they have to make changes to it.
On the Online Account Opening project at Capital One, we’ve strived to maintain our entire infrastructure as immutable as possible. In doing so, it was decided that we should apply that principle to our core CI/CD automation tools as well. By using Config As Code, Implementing a useful backup and testing strategy, and utilizing some AWS capabilities, we’re able to make that happen.
Security DevOps - Wie Sie in agilen Projekten trotzdem sicher bleiben // DevO...Christian Schneider
Diese Session zeigt Ihnen, welche Automatisierungsoptionen zur Überwachung bestimmter Sicherheitsaspekte in der agilen Softwareentwicklung bestehen. Ausgehend von dem etablierten DevOps-Konzept, mit dem im Übergang von Entwicklung zu Betrieb Prozesse automatisiert und verzahnt werden, wird mit „Security-DevOps“ dieser Antrieb aufgegriffen und auf die Absicherung von Anwendungen gegen Hackerangriffe übertragen. Durch frühe Rückkopplung sicherheitstechnischer Findings an die Entwicklung im Rahmen der Automatisierung haben Ihre Pentester die Möglichkeit, sich auf die kniffligeren Sicherheitschecks zu konzentrieren – trotz geforderter kurzer Releasezyklen.
Security, Identity, and DevOps, oh my - PrintChris Sanchez
My talk from All Day DevOps 2016 introducing IdentityOps. IdentityOps is a set of strategies that integrates security, Identity and DevOps to solve common use cases for technical operations.
Key take aways of IdentityOps:
* Centralized policy for access management to resources
* Uniform application of policy and real-time enforcement
* Better operational efficiency
* Enable use cases: least privilege, nonrepudiation, segregation of duties, and audibility
DevOps in a Regulated and Embedded Environment (AgileDC)Arjun Comar
Embedded environments greatly restrict the tools available for a DevOps pipeline. A regulated environment changes the processes a development team can use to deliver software. The combination results in a highly restricted environment that forces the team back to first principles, finding what can actually work. In this talk, we'll consider the options, develop a set of helpful tools and discuss the challenges facing any team working on DevOps in unfavorable environments.
Together, we'll examine my experiences with a medical device company, where I built a DevOps pipeline for software controlling a heart pump. I would like to discuss the tools that worked as well as the principles that lead our team to success.
Software Security Assurance for DevOps - Hewlett Packard Enterprise + Black DuckBlack Duck by Synopsys
Presented August 11, 2016 by Michael Right, Senior Product Manager, HPE Security Fortify; Mike Pittenger, VP of Security Strategy, Black Duck.
Open source software is an integral part of today’s technology ecosystem, powering everything from enterprise and mobile applications to cloud computing, containers and the Internet of Things.
While open source offers attractive economic and productivity benefits for application development, it also presents organizations with significant security challenges. Every year, thousands of new open source security vulnerabilities – such as Heartbleed, Venom and Shellshock – are reported. Unfortunately, many organizations lack visibility into and control of their open source. Addressing this challenge is vital for ensuring security in applications and containers.
Whether you’re building software for customers or for internal use, the majority of the code is likely open source and securing it is no easy task. In this session, you’ll learn about:
• The evolving DevOps and software security assurance lifecycle in the age of open source
• The software security considerations CISOs, security, and development teams must address when using open source
• An automated approach to identifying vulnerabilities and managing software security assurance for custom and open source code.
Monitoring Application Attack Surface to Integrate Security into DevOps Pipel...Denim Group
A web application’s attack surface is the combination of URLs it will respond to as well as the
inputs to those URLs that can change the behavior of the application. Understanding an
application’s attack surface is critical to being able to provide sufficient security test coverage,
and by watching an application’s attack surface change over time security and development
teams can help target and optimize testing activities. This presentation looks at methods of
calculating web application attack surface and tracking the evolution of attack surface over
time. In addition, it looks at metrics and thresholds that can be used to craft policies for
integrating different testing activities into Continuous Integration / Continuous Delivery (CI/CD)
pipelines for teams integrating security into their DevOps practices.
Automated Infrastructure Security: Monitoring using FOSSSonatype
Madhu Akula, Automation Ninja
We can see attacks happening in real time using a dashboard. By collecting logs from various sources we will monitor & analyse. Using data gleaned from the logs, we can apply defensive rules against the attackers. We will use AWS for managing and securing the infrastructure discussed in our talk.
For most network engineers who monitor the perimeter for malicious content, it is very important to respond to an imminent threat originating from outside the boundaries of their network. Having to crunch through all the logs that the various devices (firewalls, routers, security appliances etc.) spit out, correlating that data and in real time making the right choices can prove to be a nightmare. Even with the solutions already available in the market.
As I have experienced this myself, as part of the Internal DevOps and Incident Response Teams, in several cases, I would want to create a space for interested folks to design, build, customise and deploy their very own FOSS based centralised visual attack monitoring dashboard. This setup would be able to perform real time analysis using the trusted ELK stack and visually denote what popular attack hotspots exist on a network.
Sage X3 for Distribution allows you to manage the effects that globalization has on your
ecosystem. Its comprehensive, leading-edge features are designed to meet the needs of
B2B and B2C companies in both the retail and wholesale industries, as well as transport
firms and logistics providers.
Mycroft Assistant is a cloud supply chain management solution. It delivers SMB more profit and cuts cost by eliminating human error as well as the need for SMBs to maintain a staff of highly-paid experts to manage inventory. Helps increase profitability up to +30%
Why retail companies need demand planning and forecastingTarannum shaikh
In this fast-paced world, customers want instant access to products, across all channels, at all times. Retail companies therefore need to precisely forecast and manage their inventory whilst meeting customer demands in this competitive marketplace
Why Inventory Management is Critical for Your OperationAngela Carver
Supply chain businesses continue to increase in complexity. Manual processes can no longer support these changing operations. Warehouse management system software is a necessary tool to manage these complex businesses. Using warehouse management software can help with inventory management tracking needs and may help to reduce costs, increase staff productivity and improve customer satisfaction. All of these factors are important to customer retention and finding new customers.
Inventory management is critical to many supply chain operations as it allows your team to better analyze patterns in activity, both inside and outside of your facility. Paper-based inventory management does not facilitate the level of reporting needed to determine trends affecting your business. With this information your team can optimize inventory management efforts and facility layout.
Using inventory management software also helps your business to better monitor inventory flow through rates. You will be able to better understand what inventory levels are most appropriate to both reduce inventory carrying costs and reduce out of stock instances. Supply chain businesses utilizing this type of technology typically see an average 7.5% decrease in out of stocks.
Inventory management software can also help in improving the effectiveness of facility order fulfillment. With the real-time data availability created with the use of the software staff can pick, pack and ship orders in record time and with increased accuracy. 95.4% of businesses reported orders are delivered on time and complete when inventory control technology is used.
Managing inventory with technology such as WMS can also help to improve benchmarking capabilities. With access to KPI data your team can compare against industry standards and make adjustments as needed.
WMS also increases asset tracking capabilities and can help to reduce the amount of lost and damaged inventory within your facility. Performing activity such as cycle counts directed by the WMS your team can identify inventory loss patterns, leading to a faster issue resolution.
The data collected using inventory control software also improves communication and decision making capabilities. This, along with the other areas of improvement, lead to a better customer experience and increased customer loyalty. To learn more about how inventory management can benefit your business contact Datex experts today.
Guide: Omni-Channel Order Management by RaymarkRaymark
The retail industry is undergoing a phenomenal transformation. Technological advances and changes in the traditional shopping journey have retailers scrambling to keep up with the newest trends.
Today’s complex consumers are more knowledgeable, connected, empowered and mobile. The internet and social networks provide easy access to product and price information, as well as reviews. Capabilities such as being able to shop on mobile devices empower consumers to interact with a brand and consume content when and where they want.
The consumer’s shopping journey is now dynamic. Consumers’ are constantly evaluating their options and interacting with retailers across channels. The modern consumer researches online before making purchases in store, researches for products and alternatives on their mobile device while shopping in a store and even makes purchases online but visits a brick-and-mortar store to collect them. The shopping journey is an ongoing cycle because the digital touch points that consumers interact with are always on and accessible.
In this guide, we discuss how the success of a retail omni-channel strategy is dependent on three main technology pillars: e-commerce platform, order management system (OMS) and POS.
For more information, visit www.raymark.com.
Epic Guide to Omnichannel Marketing and CommerceAlex Senn
Explore the unique and powerful world of omnichannel marketing and commerce. See how it impacts customer purchase journey, purchase frequency as well as lifetime value. Make the most out of your omnichannel marketing and commerce.
The rise of E-Commerce has heightened the need for retail property owners and shopping centre managers to maximise the value of their assets.
Experian FootFall’s Site Analytics for Shopping Centres has been created specifically for the retail property sector, to create greater understanding of consumer behaviour and pinpoint where return on investment is and isn’t being generated.
We recognise that improving asset performance involves a lot more than just footfall and tenant sales. In fact, our platform captures all of your business data, giving you true insight into what is affecting performance – such as footfall, sales, costs, staffing, weather, marketing, car-parking and commercialization.
New Site Analytics interface for mobile – empower centre managers to make actionable real-time decisions that drive centre performance.
The retail sector has never been more competitive, so it’s essential to understand what’s behind every dip or hike in sales within your business.
Experian FootFall’s Site Analytics for Retailers scientifically monitors and accurately analyses in-store customer behaviour to help retail businesses pinpoint areas where profits can be improved.
Our unique retail technology and analysis solutions enable retail businesses to identify and understand customer shopping habits, to drive performance. You can pinpoint profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising.
New Site Analytics interface for mobile – empower store managers to make actionable real-time decisions that drive store performance.
Zensar has built a business processes and model driven framework to help organizations Blockchain enable their processes in 30 days while realizing return on digital.
As a technology innovator, Zensar has come up with basket of solutions & service offerings that are focused to enable BFSI organizations implement blockchain in their core business areas.
Zensar has leveraged its extensive Oracle Commerce experience to build a best-in-class B2C Commerce store by launching a new, integrated framework - Professional Access Rapid Application Deployment Environment - P.A.R.A.D.E.
Zensar’s Hybrid IT Solution allows the Banking Enterprise to Accelerate Service Delivery and Management in a Multi-Cloud Environment allowing it to achieve Agility and Flexibility, particularly in Mobile based Applications.
ZBot from Zensar is a Customer Assistance App designed to assist customers in making their shopping experience seamless. It helps retailers capture the crucial insights and trends from customer interaction ensuring higher sales and satisfied customers.
Zensar has been at the forefront of providing advanced manufacturing solutions to its clients, incorporating futuristic and contemporary best manufacturing practices and concepts including IoT.
At Zensar, we envision operational efficiencies through our proprietary RPA framework, using which we identify hidden pockets of automation opportunities and deliver process improvements to our global customers across verticals like Manufacturing, Banking, Retail and Insurance etc.
Understand how a leading textiles organization achieved effective control and...Zensar Technologies Ltd.
Case Study - Spentex Industries Limited wanted to have more effective control and enhanced
efficiency, but its many islands of business software stood in the way. The firm
replaced them all with the SAP® Business All-in-One for Mill Products solution,
which enabled it to consolidate and integrate operations across the board, save
greatly on IT costs, and react more nimbly to business challenges.
Zensar's Digital factory provides complete & seamless integration of the shop floor to the top floor aiding visibility, flexibility and control of manufacturing operations. An end to end plant level solution it is augmented with rapid deployment of technology architecture and provision for custom solution integration.
Zensar’s newest Thought Paper, featuring the Gartner research report Transform Your Business – Get Cloud Ready, provides valuable information on cloud as an emerging force; and how to effectively transition to the cloud to achieve a scalable, elastic architecture and manage your cloud environment.
Lean warehousing increases efficiency in warehouse management by monitoring and analysing critical KPI's in the area of lead time, storage space, warehouse head
count and inventory.
Zensar's complete customer engagement solution is a big
data analytics solution that produces intelligence for
consumption by various business functions to take 'next
best action' at the point of decision.
The Retail Enterprise - And the rise of the omni-present consumer Part 2
1. Zensar - supporting
global Retailers
in their
transformation
journey
Shared Service: Support services delivered through a
team of experienced functional and technical
consultants. A single team of Oracle Retail experts led by
an experienced service manager helps support multiple
retailers. Through this model, the retailer is able to
reduce the total cost of operations by up to 30%.
Managed Service: Zensar takes on the responsibility for
a set of pre-defined support activities and
enhancements. The SLAs for response and resolution is
agreed upon and this type of engagement fits retailers
looking to engage in continuous improvement and long
term fixes.
Resource Augmentation: The management, allocation
and SLA responsibility of resources in this model is
completely dependent on the customer and the mode of
client operations.
Capacity Augmentation: Like with
the management, allocation and SLA
responsibility of resources in this model is completely
dependent on the customer and the mode of operations.
However this is suitable for larger engagements and
team capacity and skill planning for project ramp-up and
ramp-down based on customer requirement.
Resource
Augmentation
04
A specialty retailer in the business of high-quality apparel and accessories for
children with over 1300 retail stores and five online channels, was looking to bring
an end to large monetary losses arising due to discrepancies in inventory stocking.
Zensar helped the retailer identify the source and plug the leakages of inventory
mismatches between the warehouse and retail stock ledger. By streamlining
processes and building permanent fixes by utilizing several Oracle Retail modules
including Merchandizing System, Distribution Management, Data Warehousing and
Store Systems and also upgrading to a global Oracle R12 financial architecture –
the retailer was able to benefit to the tune of several million US dollars.
Plugging Profit Leaks with Inventory Synchronization
CaseStudy
FlexibleStrictProcessAdherence
Resource
Augmentation
Shared
Service
Managed
Service
Capacity
Augmentation
Size of engagement
05
2. Zensar - supporting
global Retailers
in their
transformation
journey
Shared Service: Support services delivered through a
team of experienced functional and technical
consultants. A single team of Oracle Retail experts led by
an experienced service manager helps support multiple
retailers. Through this model, the retailer is able to
reduce the total cost of operations by up to 30%.
Managed Service: Zensar takes on the responsibility for
a set of pre-defined support activities and
enhancements. The SLAs for response and resolution is
agreed upon and this type of engagement fits retailers
looking to engage in continuous improvement and long
term fixes.
Resource Augmentation: The management, allocation
and SLA responsibility of resources in this model is
completely dependent on the customer and the mode of
client operations.
Capacity Augmentation: Like with
the management, allocation and SLA
responsibility of resources in this model is completely
dependent on the customer and the mode of operations.
However this is suitable for larger engagements and
team capacity and skill planning for project ramp-up and
ramp-down based on customer requirement.
Resource
Augmentation
04
A specialty retailer in the business of high-quality apparel and accessories for
children with over 1300 retail stores and five online channels, was looking to bring
an end to large monetary losses arising due to discrepancies in inventory stocking.
Zensar helped the retailer identify the source and plug the leakages of inventory
mismatches between the warehouse and retail stock ledger. By streamlining
processes and building permanent fixes by utilizing several Oracle Retail modules
including Merchandizing System, Distribution Management, Data Warehousing and
Store Systems and also upgrading to a global Oracle R12 financial architecture –
the retailer was able to benefit to the tune of several million US dollars.
Plugging Profit Leaks with Inventory Synchronization
CaseStudy
FlexibleStrictProcessAdherence
Resource
Augmentation
Shared
Service
Managed
Service
Capacity
Augmentation
Size of engagement
05
3. A leading high street retailer in the UK with over 230 physical stores, online
commerce and mail order, was looking to consolidate its order processes to
provide a single consolidated view to the customer. A custom solution was built
leveraging Oracle WebCenter and Oracle Fusion Middleware to consolidate and
maintain order data through to the fulfillment process in a centralized system.
The SOA led distributed order management system helped improve customer
experience with reduced order transaction time by 18%, better customer
service and enhanced business insight.
CaseStudy Omni-Channel with Service Oriented Architecture (SOA)
A British multinational retailer with over 140 high street stores in the UK and
Ireland was looking to completely automate its online ordering processes.
Zensar proposed building a reusable process based SOA services to integrate
the master and transaction data with the existing IBM commerce suite. The
solution helped improve and maintain master data quality across – items,
prices, inventory, orders, orders status, etc.
With the automation of the ordering process, the retailer was able to meet
peaks of over 5000 transactions per day with an hour peak of 700 transactions.
CaseStudy
Order to Cash Process Automation
For a retailer selling bakery products with over 1650 outlets across the UK,
leveraging the right analytical tools to provide the necessary intelligence
centrally and real-time is important to its success. The retailer worked with
Zensar to identify the right tools and phase out its existing sales reporting tool.
Oracle OBIEE was identified as a right fit for the retailer, and the transition to
advanced intelligence and sales performance monitoring was initiated. The
retailer also implemented Oracle Hyperion to improve planning and budgeting
at the individual store level. The retailer is now using the tools to its advantage –
for sales performance monitoring, advanced analytics across areas, optimized
data-models, and monitoring and benchmarking performance.
CaseStudy
Intelligent Retailing
06
Automating the complete online ordering process not only benefits the customer with the
ability to shop at his pace, but also helps automate several business critical tasks to
minimize manual intervention. Inventory Management helps build the drill of inventory
tracking by coded identity, helping Retailers track stock levels across channels – online,
across stores and warehouses. An automated order fulfilment process enables the retailer
with accurate and real-time inventory movements bringing in higher transparency and
convenience to the consumer. Customer data gathered from across touch points also
helps the retailer track and reinforce customer specific marketing initiative.
Advanced analytics and intelligence reporting with customizable Oracle tools can help
your organization realize its full potential by providing the necessary business insight into
market dynamics, customers, products and operations. With large amounts of data, the
retailer is constantly looking for intelligence within on how the business is performing,
performance across stores, pricing strategies and product performance. Zensar helps
retailers across the globe build the right fit of oracle intelligence solutions.
To service the new era of consumers, it is imperative for retailers to blur the channel silos
and provide a consistent experience, whether it is product information or updated
inventory details or order status. Today's retailers are constrained by systems, which
traditionally were defined within distinct business units to address channel silos, whether
bricks and mortar or over the internet and were essentially disjointed.
With SOA, Retailers can trigger ordering out-of-stock items, monitor core business
processes like order fulfilment, analyze business real-time to track product performance,
proactive inventory response, consistency in price, and cross channel analysis.
The New Shopper
Legacy to Automation
Analytics and Intelligence Reporting
4. Automating the complete online ordering process not only benefits the customer with the
ability to shop at his pace, but also helps automate several business critical tasks to
minimize manual intervention. Inventory Management helps build the drill of inventory
tracking by coded identity, helping Retailers track stock levels across channels – online,
across stores and warehouses. An automated order fulfilment process enables the retailer
with accurate and real-time inventory movements bringing in higher transparency and
convenience to the consumer. Customer data gathered from across touch points also
helps the retailer track and reinforce customer specific marketing initiative.
Advanced analytics and intelligence reporting with customizable Oracle tools can help
your organization realize its full potential by providing the necessary business insight into
market dynamics, customers, products and operations. With large amounts of data, the
retailer is constantly looking for intelligence within on how the business is performing,
performance across stores, pricing strategies and product performance. Zensar helps
retailers across the globe build the right fit of oracle intelligence solutions.
To service the new era of consumers, it is imperative for retailers to blur the channel silos
and provide a consistent experience, whether it is product information or updated
inventory details or order status. Today's retailers are constrained by systems, which
traditionally were defined within distinct business units to address channel silos, whether
bricks and mortar or over the internet and were essentially disjointed.
With SOA, Retailers can trigger ordering out-of-stock items, monitor core business
processes like order fulfilment, analyze business real-time to track product performance,
proactive inventory response, consistency in price, and cross channel analysis.
The New Shopper
Legacy to Automation
Analytics and Intelligence Reporting
07
5. Loyalty Management
Strategic management of customers is essential towards ensuring the consumer is glued to your
business. Take advantage of an effective Loyalty Management system that integrates across
touch points. Improve customer retention and brand loyalty across channels with real-time
optimization and alignment. The specialized solution helps retailers increase sales revenue,
improve profits, recognize customers with rewards, and launch new products. The solution helps
study customer data from across touch points through a unique loyalty code. This helps identify
the consumers and their unique preferences.
A major manufacturer, distributor and retailer of bakery products was looking
to implement an ERP that would help support its business expansion plans
and improve operational efficiency. With the implementation of Oracle JD
Edwards and the integration of the on-field delivery management solution,
the retailer was able to improve operational efficiencies, information sharing
and inventory visibility and accountability.
Mobile based logistics management
CaseStudy
The Delivery Management Solution from Zensar is a mobile based logistics application for the
sales and distribution process. The solution can be integrated to communicate with any ERP or
back-end application, and can be used to view delivery details, generate invoice/delivery note on
the spot, book orders and submit them to the back-end on the go, and check stock availability on
the moving vehicle at any point in time.
Delivery Management Solution on Mobile
08
Benefit from relevant, actionable and closed-loop BI insights in today’s dynamic,
customer driven retail landscape across critical areas of:
Merchandizing analytics - product sales, store performance, pricing, inventory,
markdowns; and
Customer analytics - demographics, tastes, preferences, buying patterns, loyalty
drivers, customer value
Zensar has built specialized tools with pre-set dashboards and KPIs, intelligent
guides, what-if simulators and advanced calculations:
Zensar’s Multi-Channel Sales and Operations Analytics - helps retailers with
multi-dimensional insights into their operations, enabling them to make better
business decisions in real-time. This helps target specific market segments to
influence factors affecting sales and performance.
Zensar’s CMO Workbench - helps retailers approach their marketing mix
differently by uncovering consumer spend patterns and segmenting customers to
re-direct marketing effort and spend that can be quantified.
n
n
n
n
Retail Analytics
A leading shoe manufacturer and retailer in South Africa was
facing the challenge of process leakages between several
disparate legacy systems, and complicated procedures to take a
decision. The retailer was looking to implement an ERP that was
scalable, which would reduce data and decision latencies, as well
as be able to arm the organization with robust reporting.
Zensar initiated its home-grown solution methodology – SYSPRA
(System and Process Redesign Assessment) to establish
compatibility between the suggested ERP – JD Edwards and
business requirements, to help devise the implementation
roadmap. Oracle JD Edwards Apparel Management was
implemented in conjunction with Manufacturing, Distribution and
Financial management modules to streamline processes, product
data maintenance and provide a single source of information.
Over 4000 shoe styles were configured onto the Apparel
Management module with variations and sizes.
The retailer is now looking at expanding its presence across
Africa with stable technology systems across manufacturing and
procurement planning, logistics operations, and financial
processes being completely integrated and automated.
JD Edwards for Apparel
CaseStudy
6. Loyalty Management
Strategic management of customers is essential towards ensuring the consumer is glued to your
business. Take advantage of an effective Loyalty Management system that integrates across
touch points. Improve customer retention and brand loyalty across channels with real-time
optimization and alignment. The specialized solution helps retailers increase sales revenue,
improve profits, recognize customers with rewards, and launch new products. The solution helps
study customer data from across touch points through a unique loyalty code. This helps identify
the consumers and their unique preferences.
A major manufacturer, distributor and retailer of bakery products was looking
to implement an ERP that would help support its business expansion plans
and improve operational efficiency. With the implementation of Oracle JD
Edwards and the integration of the on-field delivery management solution,
the retailer was able to improve operational efficiencies, information sharing
and inventory visibility and accountability.
Mobile based logistics management
CaseStudy
The Delivery Management Solution from Zensar is a mobile based logistics application for the
sales and distribution process. The solution can be integrated to communicate with any ERP or
back-end application, and can be used to view delivery details, generate invoice/delivery note on
the spot, book orders and submit them to the back-end on the go, and check stock availability on
the moving vehicle at any point in time.
Delivery Management Solution on Mobile
08
Benefit from relevant, actionable and closed-loop BI insights in today’s dynamic,
customer driven retail landscape across critical areas of:
Merchandizing analytics - product sales, store performance, pricing, inventory,
markdowns; and
Customer analytics - demographics, tastes, preferences, buying patterns, loyalty
drivers, customer value
Zensar has built specialized tools with pre-set dashboards and KPIs, intelligent
guides, what-if simulators and advanced calculations:
Zensar’s Multi-Channel Sales and Operations Analytics - helps retailers with
multi-dimensional insights into their operations, enabling them to make better
business decisions in real-time. This helps target specific market segments to
influence factors affecting sales and performance.
Zensar’s CMO Workbench - helps retailers approach their marketing mix
differently by uncovering consumer spend patterns and segmenting customers to
re-direct marketing effort and spend that can be quantified.
n
n
n
n
Retail Analytics
A leading shoe manufacturer and retailer in South Africa was
facing the challenge of process leakages between several
disparate legacy systems, and complicated procedures to take a
decision. The retailer was looking to implement an ERP that was
scalable, which would reduce data and decision latencies, as well
as be able to arm the organization with robust reporting.
Zensar initiated its home-grown solution methodology – SYSPRA
(System and Process Redesign Assessment) to establish
compatibility between the suggested ERP – JD Edwards and
business requirements, to help devise the implementation
roadmap. Oracle JD Edwards Apparel Management was
implemented in conjunction with Manufacturing, Distribution and
Financial management modules to streamline processes, product
data maintenance and provide a single source of information.
Over 4000 shoe styles were configured onto the Apparel
Management module with variations and sizes.
The retailer is now looking at expanding its presence across
Africa with stable technology systems across manufacturing and
procurement planning, logistics operations, and financial
processes being completely integrated and automated.
JD Edwards for Apparel
CaseStudy
7. The Retail Enterprise
Zensar and Oracle
Zensar's Oracle services portfolio offers end-to-end integrated package solutions and platform-
based services enabling organizations to successfully transform their business and IT operations.
Zensar is one of the few partners world-wide to have implemented the Oracle Retail suite of
applications with Oracle Financials and Human Resources, and built the integration required
between Oracle Retail Merchandising System, Financials, Warehouse Management Systems,
Store Systems, eCommerce Platforms, Pricing and Promotions Solutions and a number of other
systems for foundation data, other master data and transactions.
Equipped with robust tools, methodologies, templates and supported by our Oracle Centre of
Excellence, Zensar's Oracle Practice ensures that customers benefit from strong
implementations, faster rollouts, de-risked upgrades, dependable production support and the
best in quality development. Our solution portfolio comprises full life cycle implementations,
upgrades and support leveraging multi-shore capabilities.
Zensar and Retail
The Zensar Retail team provides innovative and comprehensive industry software solutions for
retailers - enabling organizations to serve their customers better by applying insight into daily
business decisions for more profitable results. Zensar is currently engaged with several Fortune
500 Retail organizations – supporting them with services across consultancy, project delivery,
infrastructure management, support and business process outsourcing. Currently, Zensar is a
leading implementer of packaged retail solutions for leading global retailers. At a time when
companies are relentlessly pushing to compete better and move faster, Zensar is the right global
technology partner with a passion to support you in delivering the business results you seek
through outstanding systems expertise, industry intelligence, and global resources.
For more information please contact: marcom@zensar.com | www.zensar.com
Corporate Headquarters:
US Offices:
Global Offices:
Pune, India
San Jose | Chicago | Princeton | Dallas | New York | Westborough
USA | UK | Europe | Africa | Middle East | China | Singapore | Australia
Zensar Technologies
Zensar Technologies is among the top 20 technology and software services providers from India.
Zensar's industry expertise spans across Manufacturing, Retail, Banking, Financial Services and
Insurance. With over 6500 associates and presence across US, UK, Europe, Middle East, South Africa,
Singapore, China and Australia, the Company delivers comprehensive services for mission-critical
applications, enterprise applications, infrastructure management, business intelligence and analytics,
CRM and Business Process Management.
Zensar is one of the few partners, globally, to have
successfully implemented cross integrations between core
modules of Oracle Retail and adjoining Oracle technologies
like E-Business, Financials, Fusion and others.
And the rise of the omni-present consumer